The rapid adoption of conversational AI is reshaping how companies connect with their customers. From automated lead generation to real-time customer support, chatbots and marketing automation platforms are now essential tools for scaling communication and improving efficiency.

In this landscape, identifying the top AI-powered chatbot and marketing automation providers helps businesses understand which platforms are leading innovation and delivering practical results. This article highlights key companies in the area, outlining their capabilities, expertise, and market presence.

Best AI-Powered Chatbot and Marketing Automation Providers

1. ProfileTree

ProfileTree is a Belfast-based digital agency founded in 2010. Since its establishment, the company has developed a presence in Northern Ireland’s technology and creative sector, working with a range of organizations from small enterprises to larger companies. Alongside its client projects, the agency has explored applications of AI and digital technologies in business and marketing contexts.

In addition to project delivery, ProfileTree produces training resources, workshops, and publications designed to share knowledge about digital skills and online strategy. The company also maintains a library of articles and insights on web, marketing, and technology topics, reflecting its focus on supporting businesses in adapting to digital tools and approaches.

• Services and expertise: Web design agency, web development, website hosting, digital marketing strategy, social media marketing, digital marketing training, video production, content marketing, SEO agency, AI powered chatbots, AI enhanced marketing, and AI business training
• Team size: 51-200 employees
• Portfolio: Sunflower Wellness, North City Business Park, MH Fire Safety, 18Ireland

2. Intercom

Intercom is an American enterprise software company founded in 2011 and headquartered in San Francisco, with additional offices in Dublin, London, Sydney, and Chicago. The company is known for its AI-first approach, with a strong focus on customer support solutions. In 2023, Intercom launched Fin, an AI agent designed to handle support queries across multiple channels, supported by a $100 million investment in artificial intelligence. The company has also established one of Europe’s largest AI labs, further reinforcing its position as one of the best AI-powered chatbot and marketing automation providers.

Beyond its AI initiatives, Intercom has built a broad global client base spanning industries such as technology, fintech, e-commerce, and SaaS. Its platform is widely adopted by businesses that rely on real-time communication to scale customer support and improve service efficiency. The company continues to expand its AI capabilities while maintaining a focus on practical applications that improve customer experience and operational performance.

• Services and expertise: AI-powered chatbots, customer support automation, helpdesk integration, proactive messaging, and workflow automation
• Team size: Approximately 1,000 employees
• Portfolio: Atlassian, Amazon, Lyft Business, Monzo, Anthropic, and more

3. Emitrr

Emitrr is a US-based company founded in 2019 and headquartered in New York City. It offers a customer interaction and engagement platform aimed at helping local and small businesses automate routine tasks such as appointment scheduling, reminders, text messaging, and missed-call follow‑ups. The platform consolidates various communication tools—like webchat, business texting, and VoIP—into one unified system, extending availability with features including AI‑based automation and smart reminders. Emitrr integrates with over 1,000 CRM and EHR systems, positioning itself as one of the top AI chatbot providers for small business operations.

On the operational side, Emitrr is a bootstrapped company that reached approximately $4.6 million in revenue. Its customer base includes over 1,000 businesses, particularly in sectors like healthcare, retail, professional services, and transportation. The platform is recognized for helping organizations reduce appointment no‑shows by up to 90%, streamline reminders, and enhance customer engagement through text-based tools and automation.

• Services and expertise: AI-enabled business messaging (two-way text and webchat), smart scheduling and reminders, VoIP integration, digital forms & surveys, automated follow-ups, central inbox for team messaging and customer engagement
• Team size: 50+ employees
• Portfolio: 1,000+ businesses across healthcare, retail, professional services, transportation, and other local-service sectors

4. Zendesk

Zendesk is an American SaaS company founded in 2007 in Copenhagen and now based in San Francisco. Its platform focuses on customer service, sales, and omnichannel communication, offering a unified solution that spans ticketing, live chat, email, self-service resources, and AI-driven automation.

Recognized among the top AI‑powered chatbot and marketing automation providers, Zendesk employs AI agents pre‑trained on vast interaction datasets to deliver multilingual, 24/7 support and streamline customer engagement workflows. It supports businesses in creating seamless experiences across diverse channels.

• Services and expertise: AI agents and chatbot automation, omnichannel customer support, helpdesk/ticketing solutions, AI-enabled workflows, multilingual self-service, and analytics-driven support optimization
• Team size: ~5,800 employees
• Portfolio: ~160,000 businesses including major brands in diverse sectors 

5. Tidio

Tidio was founded in 2013 in Szczecin, Poland, by Tytus Gołas and has since expanded to maintain offices in San Francisco, Warsaw, and Szczecin. The company has grown to approximately 180 employees and serves more than 300,000 businesses worldwide. Tidio has been recognized with awards such as AI Company of the Year at the Global Business Tech Awards 2025, reflecting its prominence among top AI‑powered marketing automation providers. 

Tidio provides an all-in-one customer support platform that combines live chat, chatbot automation (Flows), a help desk system, and an AI agent named Lyro. Lyro is capable of handling up to 67% of incoming support requests across chat, email, and social media by learning from FAQs and knowledge-base content. The platform supports multichannel contact, covering web chat, email, social messaging, and more, enabling businesses to automate routine interactions, resolve inquiries faster, and improve lead capture and engagement. 

• Services and expertise: Live chat and helpdesk platform, chatbot automation (Flows), Lyro AI agent for multichannel support, knowledge-base integration, lead capture, and analytics-driven customer engagement
• Team size: Around 180 employees across San Francisco, Warsaw, and Szczecin
• Portfolio: Over 300,000 businesses globally, including notable brands such as The Body Shop, Under Armour, Jaguar, Mercedes, and Shell

6. ChatBot by LiveChat

ChatBot is a software platform launched in 2018 by the company behind LiveChat. It grew out of an earlier project called BotEngine and evolved into a standalone product focused on building and deploying AI chatbots across websites and messaging channels. The platform is used by organizations in retail, travel, finance, and nonprofit sectors to automate routine customer interactions and support teams with 24/7 coverage.

By 2020, ChatBot reported serving over 1,000 customers and has been adopted by a range of global brands and nonprofits. The product emphasizes a visual builder and out-of-the-box integrations to shorten time-to-value while allowing teams to iterate on conversation flows and measure performance.

• Services and expertise: Visual chatbot builder, knowledge-base training, multichannel deployment (web and messaging), proactive messaging, analytics and optimization
• Team size: Not publicly specified
• Portfolio: 1,000+ organizations across corporate and nonprofit sectors, including recognized global brands

7. ManyChat

ManyChat is a chat marketing automation company founded in 2015 and headquartered in San Francisco, with additional offices in Barcelona, Yerevan, Austin, São Paulo, and Amsterdam. The platform enables businesses, particularly e-commerce brands and small to medium-sized companies to engage audiences across social and messaging apps such as Instagram, WhatsApp, Facebook Messenger, and TikTok. Its automation tools are designed to simplify customer communication, lead capture, and campaign management through conversational messaging.

ManyChat has scaled globally, serving over one million businesses in more than 190 countries and powering billions of conversations each year. The company has also attracted significant investment to expand its AI-driven automation capabilities and support international growth. Its team has grown to several hundred employees as the platform continues to play a prominent role in helping businesses connect with audiences through messaging-based marketing.

• Services and expertise: Chat marketing automation, visual flow builder for social and messaging apps, multichannel chatbot deployment, audience segmentation, automated campaign sequences
• Team size: 250–350 employees
• Portfolio: Over one million businesses worldwide, with a strong presence among e-commerce brands and digital creators

8. Conversica

Conversica is a U.S.-based conversational AI company founded in 2007 and headquartered in San Mateo, California. It specializes in AI-driven two-way virtual assistants, called Revenue Digital Assistants that engage with leads, customers, and prospects via email, chat, and SMS in multiple languages. The platform integrates with marketing automation and CRM systems and is used across industries such as sales, customer service, account management, and higher education. Conversica has powered more than a billion conversations and supports thousands of business teams worldwide, positioning itself among the top AI chatbot providers.

These AI agents are designed to automate interactions that help businesses qualify leads, reengage customers, and resolve support issues while fitting seamlessly into existing workflows. With a focus on enterprise-grade security and compliance, Conversica continues to be a strong option for organizations that want to enhance customer engagement, streamline revenue processes, and reduce the manual workload on sales and support teams.

• Services and expertise: AI-powered conversational agents, lead qualification and nurture, customer service automation, retention workflows, enterprise integrations, omnichannel support across email/chat/SMS
• Team size: 100-200 employees
• Portfolio: More than 2,000 organizations globally

9. Ortto

Ortto (formerly known as Autopilot) is a marketing technology company founded in 2015 and headquartered in Sydney, with a globally distributed team that also operates from the United States. The company rebranded from Autopilot to Ortto in 2022 to reflect its expanded focus on unifying customer data, automation, and analytics in one platform. Its tools are designed to help businesses create and manage personalized customer journeys across multiple channels, with an emphasis on accessibility and scalability.

Since the rebrand, Ortto has recorded significant growth, serving thousands of customers worldwide and supporting the delivery of millions of marketing campaigns. The platform has been recognized for its ease of use, return on investment, and user satisfaction, earning strong ratings across marketing automation categories. This growth and recognition have positioned Ortto among the best AI marketing automation companies, reflecting its role in helping organizations enhance engagement and streamline digital marketing processes.

• Services and expertise: Customer data platform (CDP), visual journey builder, omnichannel marketing automation, analytics and segmentation, customer support tools, AI-enhanced orchestration
• Team size: 101–200 employees
• Portfolio: 3,000+ customers globally across various industries

10. Gupshup

Gupshup was founded in 2004 and is headquartered in San Francisco, with deep operational ties across India and multiple international markets. Over the years, it has evolved into a leading Conversational Experience Cloud, offering tools that enable businesses to build and manage conversational messaging across over 30 channels, including SMS, WhatsApp, RCS, and voice platforms. Gupshup stands among the best AI marketing automation companies, delivering scalable and intelligent conversational capabilities across global industries and messaging channels.

In 2024, Gupshup’s workforce grew by 20% to approximately 1,400 employees in response to surging demand for AI-powered conversational solutions, particularly in Latin America, the Middle East, Africa, and Southeast Asia. That year, it supported more than 45,000 brands, reaching over 50,000 customers across 130 countries and delivering more than 10 billion messages per month.

• Services and expertise: Omnichannel conversational messaging (SMS, WhatsApp, RCS, voice), chatbot development (code-free and IDE-based), AI Campaign Co-Pilot for marketing automation, rich media messaging like RCS, knowledge-base integration, conversation orchestration, multilingual automation, campaign management, personalization, and analytics-driven conversational workflows.
• Team size: Approximately 1,400 employees
• Portfolio: Over 50,000 across 130 countries, including top brands such as L’Oréal, P&G, Netflix, GoJek, Nestlé, Grupo Carso, Swiggy, and Petromin.

11. BotSpace

• Services and expertise: AI agent (Rex), WhatsApp & Instagram automation, Shopify integration, broadcast campaigns, shared inbox, AI insights, and workflow automation
• Team size: 20+ Employees
• Portfolio: D2C brands, retail businesses, and digital-first agencies and more across global markets

Conclusion

As AI continues to advance, chatbots and automation platforms are becoming central to how organizations manage customer interactions and marketing campaigns. The companies featured in this article illustrate the range of tools available, from enterprise-scale platforms to solutions tailored for small and midsize businesses.

For decision-makers evaluating options, the best AI chatbot software for business will depend on specific needs such as scalability, integrations, industry focus, and customer engagement goals. By comparing providers across these factors, businesses can identify the right partner to streamline communication, increase efficiency, and adapt to the growing role of AI in customer experience.

If you’re an AI-powered chatbot and marketing automation provider and want to feature your company on this list, email us or submit a form in the Top Choices section. After a thorough assessment, we’ll decide whether it’s a valuable addition.