A support queue has a way of growing at the exact moment your team is busiest.
Launch week, a billing change, a viral post — suddenly response times slip, and the tone that built trust starts to fray. Picking from top customer support outsourcing companies is less about “outsourcing” and more about protecting your customer relationships when volume spikes.
The strongest partners feel like an extension of your team, not a separate vendor. They learn your product, write in your voice, and report on what’s breaking so you can fix root causes. The list below covers best customer support outsourcing companies that handle different needs, from startup scale-ups to enterprise global coverage.
A Practical List Of The Best Customer Support Outsourcing Companies
SupportYourApp is a global Support-as-a-Service provider that’s been delivering customer support and technical assistance to growing companies worldwide since 2010. With 15 years of experience, the company specializes in outsourced 24/7 customer service across 60+ languages, combining consistent service quality with enterprise-grade security.
Headquartered in the U.S., SupportYourApp supports more than 250 clients across 30+ countries. Its teams handle omnichannel customer interactions across email, live chat, phone, and social media, ensuring consistent communication. Compliance with leading data-protection standards like PCI DSS, ISO 27001:2022, and GDPR makes it a reliable partner for companies operating in regulated environments.
Services and expertise: voice AI outsourcing, AI-powered support, call center outsourcing, technical support, help desk outsourcing, live chat outsourcing, and others
SupportNinja has been around since 2015, built for teams that need coverage while their customers sleep. Its footprint stretches from the U.S. to the Philippines, Colombia, Ireland, and Romania, with added reach across EMEA — a setup that keeps service moving without leaning too hard on one time zone. The company’s own stories and case notes keep coming back to the same theme: people first, steady expansion.
What you can hand off goes well beyond answering tickets. They take on support, onboarding, technical troubleshooting, renewals, moderation, data work, and finance and accounting. Headcount can swell for a launch, then shrink back when things calm down, without forcing you into a long commitment. For growth teams that want a smooth ramp and consistent coverage, this lands among the best customer support outsourcing services.
Services and expertise: Customer experience outsourcing, conversion and onboarding, technical support, subscription renewals, content moderation
Location: Austin, Texas (HQ); operational hubs in the Philippines; talent across EMEA with a flagship office in Romania
Industries: Technology, SaaS, E Commerce, FinTech
Clients: Vivino and other growth-stage tech companies
Peak Support started in Massachusetts in 2015 and runs on a fully remote model, staffing customer service and back office roles across regions. The company leans on hiring standards and team culture to keep quality consistent when volume shifts. One industry write-up points out there are no long-term contracts, which makes it easy to test a small pilot and expand only after the numbers look right.
Services include customer service, technical support, trust and safety, back office, sales and marketing support, accounting, and tech and AI solutions. With teams across the U.S., the Philippines, Colombia, India, and Eastern Europe, coverage can be shaped around your customer base. Peak Support works well when you want disciplined operations but still want flexibility in staffing and terms.
Services and expertise: Customer service, technical support, trust and safety, back office, sales and marketing support, accounting, technology and AI solutions
Location: Massachusetts (HQ); remote teams across the U.S., Philippines, Colombia, India, and Eastern Europe
Industries: Ecommerce, Financial Services, Gaming, Healthcare, Software and Technology, Travel and Hospitality
Hugo, founded in 2017, positions itself as a large specialty provider across customer support, technical support, data and AI, content moderation, and community management. It offers multilingual omnichannel coverage across five continents and 60+ languages, with agents often trained for secure work in sensitive areas like AI model services. Certifications listed include ISO 27001, HITRUST, SOC 2, HIPAA, and GDPR.
Support is only part of the picture: Hugo also handles technical support, moderation, community management, data and AI services, back office work, and ecommerce support. The company links its mission to training university-educated youth in Africa while building digital operations, and it reports a 98% CSAT in 2024. This mix suits brands that want top customer support outsourcing solutions plus adjacent operations under one agreement.
Services and expertise: Customer support, technical support, content moderation, community management, data and AI services, back office support, ecommerce support
Location: Chicago, Illinois (HQ); delivery centers across African countries and the United States
Simply Contact has been around since 2013, and the scale shows — 700+ agents and more than 10 million requests handled each year. They run support like an operation, with strict workflows and AI automation doing the repetitive lifting so quality doesn’t swing from agent to agent. Coverage is 24/7 in 30+ languages, and they tie success to shorter handle times and leaner support budgets.
Channels aren’t limited to one inbox. Phone, email, social, and live chat are all in play, plus technical support, back office help, QA, analytics, chatbots, and real-time translation when you need it. Companies that want to outsource live chat support and keep tone consistent usually like the multilingual setup and clear controls.
Services and expertise: Multilingual phone, email, live chat and social support; call center outsourcing; back office; technical support; AI chatbots; real-time translation
Location: Operations across Poland, United Kingdom, Ukraine, Romania, Moldova, and Bulgaria
Industries: E Commerce, FinTech, SaaS, Telecommunications, Utilities
EverHelp started in 2021 as a five-person team, then grew past 1,000 employees by 2024. The company runs from Kyiv and covers support around the clock in 30+ languages, with packages that can be adjusted based on performance data. One public example — its work with Brava Fabrics — points to high ticket volume handled by a dedicated agent and a lift in customer satisfaction.
Services cover phone, live chat, email, social support, technical support, back office support, and sales support. EverHelp is often a fit for SMBs and mid-sized teams that want quick onboarding and clear pricing. If your goal with best customer support outsourcing services is to stabilize operations without a heavy enterprise procurement cycle, this one is worth a look.
Services and expertise: 24/7 phone, chat, email and social support, technical support, back office support, sales support
Location: Kyiv, Ukraine (HQ); remote teams worldwide
LimTC is a Ukrainian outsourcing firm founded in 2017 that helps international teams avoid the usual language and culture misunderstandings. It’s a good match for small and mid-sized businesses that want close coordination without paying enterprise rates. Public listings show a broad headcount range, so the team can grow beyond one queue when demand jumps.
LimTC handles pre-sales and sales support, helpdesk requests, technical support across levels 1–3, customer success, and back office administration. When support touches ops work, they can take on payment processing and supplier management too. If you need outsourcing customer support that sticks to the details and doesn’t treat your product like a script, LimTC is a practical choice.
Services and expertise: Pre-sales and sales support; helpdesk and customer support; technical support (levels 1–3); customer success; back office administration
Cebu IT Park is where Select VoiceCom runs its main operation. It’s an American-owned BPO founded in 2008, and the scale is real — 1,500+ seats. They put a lot of weight on hiring educated agents and keeping turnover low, with security standards backed by PCI DSS, SOC 2, HIPAA, and ISO 27002. For resilience, there’s also a Davao City site and a stated 99.99% uptime target.
Coverage includes inbound and outbound support, order processing, and round-the-clock issue resolution, with back office help, AI options, and staff augmentation available when needed. The team works across healthcare, insurance, ecommerce, financial services, telecom, real estate, IT, and hospitality. One case study reports a 20–35% conversion lift for a B2B demand generation agency, tying support work to revenue outcomes.
Services and expertise: Inbound and outbound customer service; order processing; problem solving; back office support; AI solutions; staff augmentation
Location: Cebu City, Philippines (HQ); second site in Davao City
Industries: Healthcare, Insurance, Retail and E Commerce, Financial Services, Telecommunications, Real Estate, IT, Hospitality
Clients: Brands in the USA, UK, and Australia; case study includes a U.S. B2B demand gen agency
Teleperformance is one of the largest global providers in this space, with 40+ years of experience and 400+ locations across 67 countries. Headquartered in Paris, it runs omnichannel customer support plus social media management and back-end functions like finance, accounting, collections, and technical support. Scale is the differentiator here: it can stand up complex, multi-market coverage quickly.
The service catalog stretches into analytics, business transformation consulting, smartshoring, work-from-home solutions, interpretation and translation, and recruitment process outsourcing. Industry coverage includes banking, healthcare, retail, technology, telecom, travel, and government. If you’re comparing leading customer support outsourcing companies for large global programs, Teleperformance is often on the shortlist.
Services and expertise: Digital CX and AI solutions; multilingual support; back office processing; finance and accounting; smartshoring; collections; translation; RPO
Location: Paris, France (HQ); 400+ locations in 67 countries
Industries: Banking and Financial Services, Healthcare, Retail and E Commerce, Technology, Telecom, Travel and Hospitality, Government
Clients: Large enterprises across multiple sectors
Concentrix is a U.S.-headquartered CX and technology services company with operations in 70 countries and delivery in 150+ languages. It has grown over 20+ years through acquisitions and organic expansion, serving more than 2,000 clients, including hundreds of “new economy” brands. A case study notes Fastly achieved a 23.5-point NPS increase after partnering on voice-of-customer work.
Their work spans designing customer journeys, building digital platforms, and running omnichannel operations, supported by analytics and AI-first contact center technology. Concentrix also runs revenue programs, finance and accounting, collections, and claims services, which helps large organizations consolidate vendors. For enterprise leaders who want one provider to design and operate end-to-end, Concentrix delivers top customer support outsourcing solutions at scale.
Services and expertise: Design, build, and run CX; AI-first contact center tech; analytics; business process optimization; revenue programs
Location: Newark, California (HQ); operations across 70 countries
Industries: Banking, Financial Services and Insurance, Healthcare, Retail and Ecommerce, Technology, Government
Clients: 2,000+ organizations; case study includes Fastly
Picking A Support Partner That Won’t Break Your Brand Voice
Look at what’s happening on the ground: how many tickets you get, when spikes hit, and where customers actually write in. Get specific about onboarding and quality checks, then ask what happens when support spots a real product bug — does it get routed fast, or does it sit in the queue. When you size up top customer support outsourcing companies, pay attention to whether they can explain their reporting rhythm and improvement loop, not just how many agents they can staff.
Run a short pilot with hard targets — first response time, CSAT, resolution rate — and keep a clean way out if it doesn’t click. A serious provider won’t dodge that; they’ll treat it as the fairest test. Once the fit is right, outsourcing customer support feels less like a gamble and more like a practical way to keep customers happy while your internal team focuses on building.
If you want to feature your Top Customer Support Outsourcing company on this list, email us orsubmit a form in the Top Choices section. After a thorough assessment, we’ll decide whether it’s a valuable addition.
