Founded
Fusion Connect was founded in 1997.
Team Size
Fusion Connect has several hundred employees across the United States supporting customers nationwide through sales, engineering, customer support, and operations teams.
Vision and Mission
Fusion Connect’s mission is to simplify business communications and technology by delivering reliable, fully managed solutions backed by exceptional customer support. The company focuses on helping organizations stay connected through secure networks, cloud communications, collaboration tools, and responsive service.
Its vision centers on becoming the most trusted communications partner for businesses by combining strong technology with accountability, transparency, and customer-first service.
Company Success Story
Fusion Connect has built a reputation as a customer-focused provider in the managed communications industry by prioritizing reliability, responsiveness, and quality of support. The company delivers a full-stack communications platform that includes Managed Network Access, UCaaS, collaboration tools, CCaaS solutions, business texting, AI-enabled services, and cloud licensing under one provider relationship.
In 2025, the company achieved major improvements in customer experience performance, including a 154% year-over-year increase in Net Promoter Score (NPS) and significant growth in customer satisfaction scores across support operations. Fusion Connect was also recognized by Newsweek as one of America’s Most Admired Workplaces for 2026, highlighting the company’s commitment to employee engagement and customer service excellence.
Fusion Connect differentiates itself through fully US-based support teams, industry-leading guarantees, and a customer-obsessed culture focused on long-term partnerships rather than transactional service.
Leadership Team
Bill Wignall – Chief Executive Officer
Brian McClintock – Chief Financial Officer
Chris Updegraft – Chief Information Officer
John Nee – Chief Marketing Officer
Ken Worcester – Chief Revenue Officer
Sharma Montgomery – Senior Vice President of Customer Experience
Rod Brownridge – Senior Vice President Customer Operations
Frederic Dickey – Senior Vice President of Product Management Fusion Connect’s leadership team focuses heavily on customer experience, operational accountability, employee engagement, and service reliability.
Main Services
- Managed Network Access
- Unified Communications as a Service (UCaaS) Collaboration Platforms
- Contact Center as a Service (CCaaS) and Add-on Solutions
- Artificial Intelligence (AI)
Future Commitment
Fusion Connect is committed to continuing investments in customer experience, cloud communications, network reliability, and managed cloud services. The company plans to expand its service capabilities while maintaining its focus on fast, US-based customer support and simplified communications management for businesses.
Fusion Connect also remains focused on improving workplace culture and employee development to strengthen customer outcomes and long-term business partnerships.