Meta description: How to cancel Jetts membership in New Zealand: notice periods, fees, holds and the exact steps from Jetts’ own terms.
To cancel a Jetts membership in New Zealand, you have to email Jetts; the club, the phone line and text messages cannot process a cancellation. That is the single most important rule in the Jetts NZ membership terms, and it trips up a lot of members who walk up to the front desk expecting to sign a form.
This guide explains how to cancel your Jetts membership step by step, how much notice you need to give, what happens if you are still inside a minimum term, and when a hold might suit you better. Everything below comes from the Jetts NZ membership terms published on jetts.co.nz (Jetts NZ is operated by Fitness & Lifestyle Group Bidco NZ Limited). Gym terms change, so if anything here differs from your own membership agreement, your agreement wins.
Quick Answer: How To Cancel Jetts Membership
To cancel jetts membership on a flexible (no minimum term) direct debit plan, send an email to Jetts at least two weeks before your next direct debit, including your full name, your club, your secure access tag number and the date you want the membership to end. Make sure your account is fully paid. Jetts says it will contact you within 72 hours to confirm it has received the request. Keep a copy of your email.
If you are on a 12 month or 18 month minimum term, you can only cancel early in limited situations (medical or financial hardship with documents), by transferring the membership to someone else, or by paying out the remaining term.
Before You Cancel Your Jetts Membership
A few minutes of preparation makes the process smoother.
- Find your secure access tag number. Jetts asks for it in the cancellation email. It is the number linked to the tag you use to enter the club.
- Check your membership type. Your membership agreement shows whether you are on a flexible month to month plan, a minimum term plan (such as 12 or 18 months) or a paid in advance fixed term.
- Check your next debit date. Jetts debits fees in advance each week or fortnight, depending on your agreement. Your two weeks of notice is counted back from the next debit.
- Clear any arrears. According to the terms, you can only cancel if all your fees are paid up to date. Outstanding amounts are deducted by direct debit before the cancellation goes through.
- Decide whether a hold is better. If you are travelling, injured or busy for a few months, a hold may cost less than cancelling and paying a new access fee later. See the hold section below.
How To Cancel A Flexible Jetts Membership
Flexible direct debit memberships have no minimum term, so you can leave whenever you like as long as you follow the notice rules.
Step 1: Write Your Cancellation Email
Write an email that clearly says you want to cancel. Include:
- Your full name
- Your home club
- Your secure access tag number
- The date you want the cancellation to take effect
Only the membership holder can give notice. If the member is under 18, a parent or guardian must send it. If your email is not in English, the terms ask you to attach an English translation.
Step 2: Send It To Jetts Membership
The Jetts NZ terms direct cancellation requests to the membership email address listed in the terms (membership@jetts.co.nz at the time of writing). Check the address on the current terms page before you send, because it is the only channel Jetts accepts. Do not rely on telling staff at your club or calling 0800 JETTS 247, as the terms say you cannot cancel in club, by phone or by text.
Step 3: Give At Least Two Weeks Of Notice
Your email must reach Jetts at least two weeks before your next direct debit. If you send it later than that, expect one more debit before the membership ends. The terms also mention that changes to a direct debit need at least three business days of notice before the Thursday billing day, otherwise a further weekly or fortnightly fee is payable.
Step 4: Wait For Confirmation
Jetts says it will contact you within 72 hours of receiving your email to confirm receipt and that the cancellation will be actioned. If you hear nothing, contact Jetts again and keep your original email.
Step 5: Watch Your Bank Statement
If a debit comes out after you sent a valid cancellation request, the terms say a refund will be paid if you can provide proof of your original cancellation email. This is why keeping a copy of the email (with the date and time) matters.
Stopping the direct debit at your bank without emailing Jetts does not cancel the membership. The terms warn that Jetts may contact you to arrange payment and can refer unpaid amounts to a debt collection agency.
How To Cancel A Minimum Term Jetts Membership
Many Jetts memberships run for a fixed minimum term, such as 12 or 18 months. The rules are stricter here.
After Your Minimum Term Ends
Once the minimum term is over, you cancel the same way as a flexible member: an email with your name, club, tag number and requested date, sent at least two weeks before the next debit. The terms say your membership is only cancelled once Jetts receives your confirming email, so it does not stop on its own at the end of the term.
Cancelling During The Minimum Term
Jetts only lets you cancel during the minimum term without a payout in two situations, and only if putting the membership on hold is not suitable:
- Illness or incapacity. You provide a certificate from a qualified medical practitioner stating you cannot exercise for the rest of the minimum term.
- Bankruptcy or inability to pay debts. You provide supporting documents.
You email the request with your details and documents, and Jetts says it will respond within 48 hours. Any direct debits taken during that review time are not refunded. Moving to a new city is not listed as a qualifying reason in the terms.
Transferring Your Membership
The terms allow a membership to be transferred to another person during the minimum term (transfers are not allowed once the minimum term is complete). If you have a friend or family member who wants to join, this can be a cheaper way out than a payout. Ask Jetts by email about the current transfer process and any fee.
Paying Out Your Agreement
For any other reason, you can pay out the rest of your minimum term. According to the Jetts NZ terms, the payout is the number of remaining weeks or fortnights multiplied by your regular fee, minus 20 percent. It must be paid immediately by online credit or debit card, and your membership is not cancelled until the payment is confirmed, so regular fees keep coming out until then.
Paid In Advance Jetts Memberships
If you paid for a fixed term up front (the terms mention 1, 3, 6 and 12 month paid in advance options), the membership cancels automatically when the term expires. You do not need to send a cancellation email. If you want to keep going, you email Jetts before expiry and pay for the next term in advance.
Cancelling Within The Cooling Off Period
New members get a cooling off period. Under the Jetts NZ terms, it is five business days from the date you activate your membership agreement, or seven days from the grand opening date if you joined a new club before it opened. If you cancel in that window, Jetts cancels the agreement and refunds your initial payment or the direct debit fees deducted, less the value of any services you used.
Put Your Jetts Membership On Hold Instead
A hold freezes your membership without ending it. Key rules from the terms:
- The minimum hold is one week, and the maximum per year depends on your membership type.
- You can request a hold by email at least one week in advance, or through the Jetts NZ Fitness App with at least one day of notice, provided you have no outstanding balance.
- On 12 and 18 month memberships, holds are not available until you have completed the first three months. Month to month members need three months of active membership first.
- One month and three month paid in advance memberships have no hold allowance.
- Jetts may charge a $5 per month administration fee for an extended hold.
- Holds cannot be backdated, and your membership end date moves out by the length of the hold.
If your reason for cancelling is temporary, compare the cost of a hold with the cost of rejoining later.
Fees To Know About When You Cancel
Jetts NZ charges a $4.99 Account Service Fee each quarter, according to its terms. Promotional joining offers have also included a one-off $15 access fee. Neither is refunded when you leave, and the terms state you are not entitled to a refund for returning your secure access tag. Failed payments must be repaid within five business days of the due date, or Jetts may terminate the membership, and arrears can still be pursued after that.
What Happens After You Cancel
Once Jetts confirms your cancellation, your access ends on the agreed date and no further regular debits should be taken, apart from any amounts that were already owing. Delete any saved payment details in the app if you want, and keep your confirmation email until you have seen at least one billing date pass without a charge.
Frequently Asked Questions
Can I Cancel My Jetts Membership At The Gym?
No. The Jetts NZ membership terms say you are not able to cancel in club, by phone or by text. Email is the required method.
How Much Notice Does Jetts Need?
At least two weeks before your next direct debit, for both flexible memberships and minimum term memberships that have finished their term.
Is There A Jetts Cancellation Fee?
There is no general cancellation fee for a flexible membership if you give correct notice and your account is paid up. Leaving a minimum term early costs the payout amount (remaining fees minus 20 percent) unless you qualify on medical or financial grounds or transfer the membership. The terms also allow Jetts to charge a cancellation fee in specific breach situations, such as bringing a child under 14 into a club.
What If Jetts Keeps Charging Me After I Cancel?
Contact Jetts by email with a copy of your original cancellation request. The terms say a refund will be paid for debits taken after your request if you can prove when you sent it. If you cannot resolve it, you can also raise it with your bank.
More New Zealand Guides And Lists
These related guides and lists from our New Zealand hub may also help:
Conclusion
The quickest way to cancel jetts membership is to send one clear email with your name, club, tag number and end date, at least two weeks before your next debit, and then wait for Jetts to confirm. Flexible members can leave at any time this way. Minimum term members either wait out the term, qualify on medical or financial grounds, transfer the membership, or pay out the remaining fees less 20 percent.
Before you send anything, read the current Jetts NZ membership terms and your own agreement, since they are the final word on notice, fees and holds. If your break from training is temporary, a hold may be the cheaper option.
