Best AI Receptionists For HVAC And Plumbing Companies In 2027

Last updated: November 12, 2026

The best AI receptionists for HVAC and plumbing companies in 2027 are Avoca AI and Sameday for shops on ServiceTitan or Housecall Pro, Netic for larger operators that want booking plus membership campaigns, and WorkflowPros for companies that want the AI dispatcher built into their field service software. ServiceTitan’s AI Virtual Agent, Housecall Pro CSR AI, Jobber’s AI Receptionist, Smith.ai, Rosie and Goodcall complete the list.

Every HVAC and plumbing company knows the math: a burst pipe or a dead furnace is a high-value job, and the customer calls the next company if nobody answers. AI receptionists now answer those calls around the clock, separate emergencies from routine requests and put the job straight on the board.

We split this list between standalone AI agents built for the trades, AI built into field service platforms, and general AI answering services that work well for smaller shops. For human answering services, see our ranking of answering services for contractors and home services or the full Answering Services hub.

AI Receptionists For HVAC And Plumbing At A Glance

Software	Headquarters	Founded	Best For	Starting Price
Avoca AI	United States	Not published	ServiceTitan HVAC and plumbing companies	Quote
Sameday	United States	Not published	Plumbing and HVAC shops that want to work old estimates	From $449/mo
Netic	United States	Not published	Larger HVAC and plumbing operators with call centers	Quote
WorkflowPros	San Jose, CA	Not published	HVAC and plumbing shops replacing their FSM and answering service at once	$600/mo + $90 per tech
ServiceTitan	Glendale, CA	2012	Companies already running ServiceTitan	Quote per technician
Housecall Pro	San Diego, CA	2013	Residential shops on Housecall Pro	From $59/mo (Basic, annual)
Jobber	Edmonton, Canada	2011	Small crews on Jobber	From $29/mo (Core, annual)
Smith.ai	United States	Not published	Shops that want a human on hard calls	From $1.60/call (AI-first)
Rosie	United States	Not published	One to three truck plumbing and HVAC businesses	From $49/mo
Goodcall	United States	2017	Shops that run their marketing in HighLevel	From $79/mo

Best AI Receptionists For HVAC And Plumbing Companies In 2027

1. Avoca AI — AI CSRs Built For ServiceTitan Shops

Avoca AI sells AI agents for home and field service businesses, including HVAC, plumbing, electrical, garage door and roofing. Its AI CSR answers calls, texts and chats, books jobs 24/7 and escalates emergencies, while Coach scores calls and flags missed opportunities.

It has a deep, certified ServiceTitan integration, connects to Housecall Pro and FieldRoutes, links directly to Google Local Services Ads, and is SOC 2 Type 2 certified. Pricing is by demo.

Best for: ServiceTitan HVAC and plumbing companies.

2. Sameday — AI Front Office With Estimate Follow-Up

Sameday calls itself an AI front office for home services. Its agents answer calls, text customers and book jobs, including after-hours and overflow calls, then follow up on open estimates, request reviews and run reactivation campaigns.

It integrates with ServiceTitan (certified), Housecall Pro, Service Fusion, FieldRoutes, AccuLynx and JobNimbus, plus Thumbtack, Google Local Services and Angi. Plans start at $449 per month.

Best for: Plumbing and HVAC shops that want to work old estimates.

3. Netic — Booking Plus Membership And Upsell Campaigns

Netic is an AI revenue platform for service enterprises in home services, pest control and roofing. Convert books jobs across calls, text and web chat with after-hours and overflow coverage, and Cultivate launches campaigns for memberships and upsells from your customer data. It books directly into your CRM or FSM system and adds call scoring for call centers.

Best for: Larger HVAC and plumbing operators with call centers.

4. WorkflowPros — AI Dispatcher Built Into The Field Platform

WorkflowPros includes an AI receptionist inside its field service software rather than selling it as a separate product. It answers the calls the office cannot pick up, captures caller details during the call, books the job onto the dispatch board and sends a confirmation text.

1,000 call minutes per month are included, with extra minutes at $0.10. The full platform, including dispatch, memberships and payments, is $600 per month plus $90 per tech. It was built by owners of HVAC, plumbing, electrical and appliance repair shops.

Best for: HVAC and plumbing shops replacing their FSM and answering service at once.

5. ServiceTitan — AI Virtual Agent For Existing ServiceTitan Customers

ServiceTitan sells an AI Virtual Agent as one of its Pro products. For companies already on ServiceTitan, keeping call handling inside the same system means bookings, customer history and marketing attribution stay connected. It is sold as an add-on through ServiceTitan’s sales team.

Best for: Companies already running ServiceTitan.

6. Housecall Pro — CSR AI For Housecall Pro Users

Housecall Pro’s CSR AI answers calls and books jobs 24/7, so residential plumbers and HVAC techs do not lose calls while they are under a sink or in an attic. It works natively with Housecall Pro scheduling and customer records. Housecall Pro does not publish CSR AI pricing on its pricing page.

Best for: Residential shops on Housecall Pro.

7. Jobber — Low-Cost AI Receptionist Add-On

Jobber’s AI Receptionist is a $29 per month add-on, one of the cheapest ways to get AI call answering tied to a field service platform. It sits alongside Jobber’s online booking and client hub. It suits small plumbing and HVAC crews already using Jobber.

Best for: Small crews on Jobber.

8. Smith.ai — AI First With Human Backup

Smith.ai offers AI-first, hybrid and human-first call handling, with live agents based in North America. It lists home services and general contractors among the industries it serves.

Pricing is per call, starting at $1.60 for AI-first, $2.50 for hybrid and $7 for human-first, with a free plan for 25 calls a month.

Best for: Shops that want a human on hard calls.

9. Rosie — Affordable AI Answering For Small Shops

Rosie answers calls 24/7, books appointments, filters spam and texts you a summary of each call. It lists plumbing, HVAC, electricians and construction among its industries and supports English and Spanish.

Plans start at $49 per month for 250 minutes, with direct calendar booking and warm transfers on the $149 plan.

Best for: One to three truck plumbing and HVAC businesses.

10. Goodcall — No-Code AI Phone Agent Billed Per Customer

Goodcall, founded inside Google in 2017, builds a phone agent from plain-language instructions and tests it on practice calls before it goes live. It qualifies callers, books appointments and updates HighLevel.

Plans start at $79 per month and are billed by the number of customers helped, not by the minute.

Best for: Shops that run their marketing in HighLevel.

How We Evaluated These Tools

We reviewed each product’s own website, pricing page and published feature documentation in November 2026. We did not accept payment for any position on this list, and every vendor was judged on the same criteria.

For AI receptionists we weighted booking directly into the field service system, emergency detection and escalation, after-hours and overflow coverage, integrations with ServiceTitan, Housecall Pro and Jobber, and transparent pricing.

Pricing changes often in this category. Where a vendor publishes prices we quote them; where it sells on a quote basis we say so, and you should confirm current numbers and contract terms on a demo call before signing.

How To Choose An AI Receptionist For HVAC Or Plumbing

Does It Book Into Your Field Service Software?

An AI that only takes messages saves little time. The value comes from booking the job onto the real schedule. Check for a native or certified integration with the platform you run.

How Does It Handle Emergencies?

Ask how the agent recognizes a no-heat, no-cooling or active leak call, and whether it transfers to your on-call tech or pages them.

Standalone Agent Or Built Into Your FSM?

Standalone agents such as Avoca, Sameday and Netic go deeper on call analytics and campaigns. Built-in options from WorkflowPros, ServiceTitan, Housecall Pro and Jobber are simpler and keep everything in one system.

How Is It Priced?

Pricing runs per call, per minute, per customer or as a flat monthly plan. Estimate your monthly call volume, including after-hours spikes during heat waves and cold snaps.

Frequently Asked Questions

What is an AI receptionist for HVAC companies?

An AI receptionist is a voice agent that answers inbound calls, collects the caller’s details and problem, identifies emergencies and books the job into the HVAC company’s schedule without a human dispatcher.

Can an AI receptionist book jobs into ServiceTitan?

Yes. Avoca AI and Sameday both list certified ServiceTitan integrations, and ServiceTitan sells its own AI Virtual Agent.

How much does an AI receptionist cost for a plumbing company?

Published prices range from $29 per month for Jobber’s add-on and $49 per month for Rosie to $449 per month for Sameday. Smith.ai charges from $1.60 per call.

Is an AI receptionist better than an answering service?

AI receptionists are cheaper per call and can book directly into your schedule, while live answering services handle unusual or emotional calls better. Hybrid services such as Smith.ai combine both.

Conclusion

Avoca, Sameday and Netic lead for HVAC and plumbing companies that want a dedicated AI front office. WorkflowPros, ServiceTitan, Housecall Pro and Jobber make sense when you would rather keep call booking inside your field service software, and Smith.ai, Rosie and Goodcall cover smaller shops on a budget.

Explore more tools in our Field Service & Contractor Software hub and the top AI receptionist services across industries.