A WhatsApp chatbot answers customers inside the app they already use, at any hour, in their own language. The newest bots go well beyond button menus: they read your help center, look up orders, book appointments and pass the conversation to a person when they should.
This list is for support leaders, marketers and product teams picking a WhatsApp chatbot platform in 2027. We included no-code builders, developer-first AI agent platforms and enterprise conversational AI vendors, because the right choice depends on how complex your conversations are and who will maintain the bot. Meta bills the WhatsApp Business Platform per delivered message, by category and by the recipient’s country. Marketing templates cost the most, utility and authentication messages cost less, and since 1 October 2026 service replies are also billable once a number passes its 1,000 free service messages in a month. Every provider on this list passes those Meta fees through; what changes is the markup, the platform fee and the tools wrapped around them.
If your bot will mostly support campaigns and follow-ups rather than conversations, our list of WhatsApp automation tools is a better starting point.
WhatsApp Chatbot Platforms At A Glance
Platform
Headquarters
Best For
Standout
Landbot
Barcelona, Spain
Marketing and lead-gen teams
Visual builder with AI blocks
ManyChat
San Francisco, USA
Creators and ecommerce marketers
Shared builder for Instagram, Messenger and WhatsApp
Yellow.ai
San Mateo, USA and Bengaluru, India
Large enterprises
Multilingual AI agents for chat and voice
Haptik
Mumbai, India
Large consumer brands in India and the Middle East
Enterprise AI agents plus Interakt for SMBs
Botpress
Montreal, Canada
Developers and technical product teams
LLM agents with code-level control
Voiceflow
Toronto, Canada
Product and CX teams designing complex agents
Team collaboration and testing tools
Verloop.io
Bengaluru, India
Support teams in BFSI and ecommerce
Chat and voice AI with agent desk
Engati
Bengaluru, India
SMBs and mid-market teams
Templates and multilingual support
Chatfuel
San Francisco, USA
Ecommerce and service SMBs
AI agent trained on your business
Gupshup
San Francisco, USA and Mumbai, India
High-volume consumer brands
Conversational AI on top of BSP access
Best WhatsApp Chatbot Platforms In 2027
1. Landbot — No-Code WhatsApp Bots That Marketers Can Own
Landbot is a no-code chatbot builder with a clean visual editor and native WhatsApp support. Teams drag together questions, conditions and integrations, then drop in AI blocks that answer open questions or extract details from a customer’s free-text reply.
It shines for lead qualification, appointment booking and onboarding flows, with integrations for HubSpot, Salesforce, Google Sheets and Zapier. Very high-volume support operations may outgrow it.
Best for: Marketing teams that want to build and edit WhatsApp bots without developers.
2. ManyChat — Fast Bot Building For Social And Ad Funnels
ManyChat’s visual flow builder now covers WhatsApp alongside Instagram and Messenger, so brands can reuse logic across channels. Its AI features help write flows and respond to open questions, and Click-to-WhatsApp ad integrations make it easy to qualify paid traffic.
It is quick to learn and priced for small teams. It is not designed for complex multi-agent support desks.
Best for: Marketers and creators building conversion-focused WhatsApp bots.
3. Yellow.ai — Enterprise Conversational AI Across Chat And Voice
Yellow.ai builds AI agents for large enterprises across WhatsApp, web chat, voice and email. Its platform supports many languages, connects to back-office systems and comes with analytics for containment and customer satisfaction.
Banks, airlines, retailers and telcos use Yellow.ai for high-volume support automation. Implementation is typically a project with the vendor’s team rather than a self-serve setup.
Best for: Enterprises automating multilingual support at scale.
Haptik is a conversational AI company owned by Reliance Jio that builds WhatsApp and web assistants for large brands. Its agents handle order tracking, lead capture, FAQs and transactions, and it has deep experience with Indian languages and the Gulf market.
Haptik also owns Interakt, its self-serve tool for smaller businesses, so enterprises get the full-service platform while SMBs get a lighter option. Expect enterprise contracts for the main product.
Best for: Large consumer brands that want a managed WhatsApp AI assistant.
Botpress started as an open-source bot framework and is now a cloud platform for building LLM-powered agents. It has a native WhatsApp integration, a visual studio, knowledge base ingestion and the ability to write custom code inside the flow.
Technical teams like the control it gives over prompts, tools and data. Non-technical teams can use it, but they will get more from it with a developer close by.
Best for: Technical teams building custom AI agents for WhatsApp.
6. Voiceflow — Collaborative Agent Design For Product Teams
Voiceflow is a platform for designing, testing and launching AI agents across chat and voice. Teams build in a shared canvas, connect knowledge bases and APIs, and deploy to WhatsApp through integrations and Voiceflow’s API.
Its strength is collaboration: designers, writers and engineers can work on the same agent. WhatsApp deployment usually needs a connector or light development rather than a one-click setup.
Best for: Product teams designing sophisticated agents with several stakeholders.
7. Verloop.io — Support Automation With Voice And Chat
Verloop.io automates customer support across WhatsApp, web chat and voice. Its AI agents resolve routine questions, and its live chat desk lets human agents take over with full context.
It is used by banks, lenders and online retailers, especially in India and Southeast Asia. Teams looking for a marketing-first tool will find it support-focused.
Best for: Support teams that want WhatsApp and voice automation in one platform.
8. Engati — No-Code Bots With Wide Language Coverage
Engati offers a no-code builder for WhatsApp and website chatbots, with ready templates for industries such as education, healthcare and real estate. It supports a wide range of languages and includes a live chat module.
It is an approachable option for teams that want quick results from templates. Advanced AI customization is more limited than on developer-first platforms.
Best for: Mid-market teams that want template-driven bots in several languages.
9. Chatfuel — AI Sales Agents For WhatsApp And Social
Chatfuel was one of the first Messenger bot builders and now focuses on AI agents for WhatsApp, Instagram and Facebook. Its agents can answer product questions, recommend items and capture leads using information you upload about your business.
It is easy to set up for small businesses. Larger teams with complex routing and integrations will want a more robust platform.
Best for: Small businesses that want an AI sales assistant on WhatsApp quickly.
10. Gupshup — Bot Building Built Into A Messaging Giant
Gupshup combines WhatsApp Business API access with conversational AI tools for building bots and agents. Brands can run campaigns, transactional messages and chatbots from one vendor, which simplifies contracts at high volume.
Its bot tooling is broad but less polished than dedicated builders. It makes most sense when you are already sending large volumes through Gupshup.
Best for: High-volume brands that want bots and messaging access from one vendor.
How To Choose A WhatsApp Chatbot Platform
How Complex Are Your Conversations?
Menu-based bots that book appointments or qualify leads can be built in Landbot, ManyChat or Engati in an afternoon. Bots that must reason over policies, look up orders and act in back-office systems need an AI agent platform such as Botpress, Voiceflow, Yellow.ai or Haptik.
Who Will Maintain The Bot?
Bots decay when nobody owns them. If marketing or support will keep it current, choose a no-code tool. If engineering owns it, a developer platform gives more control and testing.
How Does It Hand Off To Humans?
Check that the bot can pass a chat to an agent with full history, and that agents can see what the bot already tried. If your team needs a shared inbox and CRM, pair the bot with one of the WhatsApp CRM software options.
Which Languages Do You Need?
WhatsApp audiences are multilingual. Test the bot in every language you serve, including mixed-language messages, before you launch.
Frequently Asked Questions
Can I Build A WhatsApp Chatbot For Free?
Several platforms offer free tiers or trials, but you still need access to the WhatsApp Business Platform, and Meta charges for most business-initiated messages. Expect some cost once the bot is live.
Do WhatsApp Chatbots Need The Business API?
Yes. Automated bots must run on the WhatsApp Business Platform. Automating the consumer or Business app violates WhatsApp’s terms and can get the number banned.
Can A WhatsApp Chatbot Use ChatGPT Or Other LLMs?
Most modern platforms let you connect large language models, either their own or a provider you choose. Make sure the platform lets you ground answers in your own content and set guardrails.
How Long Does It Take To Launch A WhatsApp Chatbot?
A simple no-code bot can go live in days once your number is approved. Enterprise AI agents that connect to internal systems usually take several weeks.
Conclusion
No-code builders like Landbot, ManyChat and Engati get simple WhatsApp bots live fastest. Botpress and Voiceflow give technical teams control over AI agents, while Yellow.ai, Haptik and Verloop.io serve enterprises that want a managed, multilingual deployment.
Start with one high-volume question your team answers every day, automate it well, and expand from there. For the infrastructure underneath, see our list of WhatsApp Business API providers, and for messaging costs, our Twilio pricing breakdown.
