Your brand’s virtual presence in our hyper-connected modern world is no longer just a simple advertising tactic—it’s the cornerstone of credibility, reputation, and worth.
With the dawn of cybercrimes, however, brand impersonation has become a highly pervasive method used by cybercrooks in exploiting well-known trademarks for their ill purposes. From phishing attacks and imposter websites to fake online shops, brand impersonation not only damages consumer confidence but also has serious financial and legal consequences. Fortunately, mixing good cybersecurity practices with trademark protection techniques can significantly reduce your vulnerability.
Brand impersonation occurs when malicious actors use your brand, typically including your name, logo, domain, or website appearance, to deceive users. This is typically used to phish for private details, spread malware, or sell counterfeit copies of your goods. Not only will this harm your top line and brand standing, but it may also lead to liability when customers mistake the impostor for acting on behalf of your enterprise.
Among these impersonation types is domain spoofing, in which criminal actors purchase a domain with a similar name (say, “amaz0n.com”) to mislead consumers. Another is website cloning, in which an illicit party copies your design and content to mislead visitors into thinking it’s your company.
Your trademark is a legally safeguarded symbol of your brand name. Trademarks aren’t merely infringed in court, though—trademarks can also be infringed online. Sleazy hackers exploiting vulnerabilities within your web architecture could hijack traffic, inject malware scripts, or even replace your content entirely, tempting impersonation. Simply put, poor website security puts others at greater risk of unknowingly using your trademark.
A secure website is a line of defense. It not only protects sensitive customer data but also protects the reputation of your brand. A hijacked site can annihilate trust in an instant, no matter how good your name is.
In the endeavor to stay one step ahead of counterfeiters, businesses will need to employ a combination of proactive and responsive approaches. A few of the most significant approaches to adopt include:
Always encrypt your site with SSL/TLS (HTTPS). Not only does this conceal communications between your server and visitors, but it also lends your domain a level of legitimacy. Most contemporary browsers warn visitors to non-secure sites, which can make visitors suspicious even if your site is secure.
Register alternative spellings of your domain name, alternative extensions (net, co, org), and local names. This prevents cybersquatters from acquiring similar domains and posing as you.
DNSSEC protects the integrity of your domain name system against visitors being diverted to malicious sites through DNS hijacking. It’s an overlooked but very powerful security feature.
Email spoofing is the impersonator’s favorite trick. Turning on these authentication methods will block fake servers from sending emails on your behalf, thus stopping phishing attacks that undermine your reputation.
Use applications like Google Alerts, brand protection agencies (like BrandShield, Red Points), or security platforms to track unauthorized use of your name, logo, or website content. Catch them early.
All of your backend software, CMS site, and plugins must be updated. Use strong authentication practices, firewalls, and regular security scans to guard your backend against hackers.
Although technological protections help prevent impersonation and can identify it, legal assistance becomes crucial in taking action against impersonators. You can have trademark lawyers help you register and protect your brand legally, which gives you the power to act against impersonators.
For example, the attorney can send cease-and-desist notices to the infringers, bring notice complaints against host companies or domain name registrars, and institute legal takedowns by the Uniform Domain-Name Dispute-Resolution Policy (UDRP). An attorney can also guide you through DMCA takedowns of unauthorized use and represent you in court if the situation calls for it. Representation by an attorney also ensures that your trademark filings encompass all pertinent classes and jurisdictions, which are significant when fighting foreign infringers.
They’re not just after giant companies—small businesses and startups are on the hot seat more than ever. Take the case of a small boutique skin care company whose website was replicated by an impersonator who sold fake products under its name. Customers who bought from the impersonator website never received their orders, damaging the brand’s reputation. Fortunately, the company held a trademark and acted quickly with their lawyers and web host to close down the impersonator.
Another example is an Internet company that didn’t go out and get secondary domain names. One of their rivals registered a very similar domain name and began sending traffic to their website—lost leads and possibly an expensive lawsuit if they had pursued registering domains more aggressively.
Defending your brand online is no longer just about having a flash logo and trademark registration—it’s about protecting the trust that your customers have in you. Online, this means investing in good website security, regularly monitoring it, and obtaining legal protection in case something goes wrong.
By understanding where brand impersonation intersects with cybersecurity, businesses of every size can successfully intervene to prevent impersonation from causing long-term damage. The most effective defense against today’s sophisticated impersonation attacks is as a team, when legal, IT, and marketing teams are talking to one another.