Tens of millions of people in the US speak Spanish at home. When they call a business and get an English-only greeting, many hang up and call someone who can help them in their own language.
The services below answer in English and Spanish, and some cover more languages through AI. We compared native-speaker quality, availability at every hour, whether bilingual calls cost extra and which industries each one serves.
Quick answer: The top bilingual answering services in 2027 are AnswerConnect, Abby Connect and Posh. AnswerConnect is best for businesses that want 24/7 bilingual live answering, Abby Connect is best for small firms wanting consistent bilingual receptionists, and Posh is best for small businesses that want affordable bilingual answering.
Bilingual Answering Services At A Glance
#
Company
Best For
Answering Model
Coverage
1
AnswerConnect
Businesses that want 24/7 bilingual live answering
Live receptionists
24/7/365
2
Abby Connect
Small firms wanting consistent bilingual receptionists
Live, optional AI
24/7/365
3
Posh
Small businesses that want affordable bilingual answering
Live, AI option
24/7/365
4
Ambs Call Center
Medical practices and property managers serving Spanish speakers
Live, with hybrid options
24/7/365
5
Nexa
Legal, medical and home service businesses
Live receptionists
24/7/365
6
Smith.ai
Professional firms that want bilingual intake with AI efficiency
AI plus live hybrid
24/7/365
7
Ruby
Client-facing firms that want polished bilingual service
Live receptionists
Extended hours, 24/7 options
8
Dialzara
Businesses serving callers in many languages on a budget
AI-only
24/7/365
Best Bilingual Answering Service Options In 2027
1. AnswerConnect — Bilingual Live Receptionists Around The Clock
AnswerConnect offers bilingual live answering as part of its 24/7 service, so Spanish-speaking callers reach a person at any hour.
Its receptionists can book appointments and capture leads in either language.
Best for: Businesses that want 24/7 bilingual live answering
2. Abby Connect — English And Spanish From A Dedicated In-Office Team
Abby Connect includes English and Spanish answering, delivered by a dedicated team working together in its Las Vegas office.
A Client Success Manager helps tune scripts for both languages.
Best for: Small firms wanting consistent bilingual receptionists
3. Posh — Spanish-Speaking Callers Get The Same Intake Workflow
Posh offers a bilingual answering service in which Spanish-speaking callers go through the same intake workflow as English-speaking ones.
All of its receptionists are US-based and work from Virginia Beach, on flexible 30-day terms.
Best for: Small businesses that want affordable bilingual answering
Ruby offers bilingual receptionists with the same premium training it is known for in English.
It suits professional firms where a warm first impression matters in both languages.
Best for: Client-facing firms that want polished bilingual service
8. Dialzara — AI Answering In 10 Languages At No Extra Cost
Dialzara is an AI answering service with 10 languages included on every plan, so businesses do not pay more for multilingual coverage.
It suits multilingual markets where Spanish alone is not enough.
Best for: Businesses serving callers in many languages on a budget
How To Choose A Bilingual Answering Service
Are The Receptionists Native Speakers?
Ask whether bilingual agents are native or fluent speakers and how calls are routed to them. Callers notice the difference quickly.
Do Bilingual Calls Cost More?
Some providers charge a premium for Spanish calls. Others include it. Check the rate card.
Do You Need More Than Two Languages?
If you serve callers in several languages, an AI service with multilingual support may be more practical than a live team.
Frequently Asked Questions
What is a bilingual answering service?
It is an answering service with receptionists who can handle calls in English and another language, most often Spanish, so callers are served in the language they prefer.
Do bilingual answering services cost more?
Some providers include Spanish answering in standard plans and others charge extra. Ask about the rate for calls handled in Spanish.
Which answering service supports the most languages?
AI services such as Dialzara include 10 languages on every plan, which suits businesses serving callers in many languages.
Conclusion
AnswerConnect, Abby Connect and Posh lead for live English and Spanish answering, with Ambs Call Center and Nexa strong in medical and home services. Smith.ai and Ruby serve professional firms, and Dialzara is the pick when you need many languages at a low price.
For more rankings and guides on outsourced call handling, explore our Answering Services hub.
