Top Multilingual Customer Support Outsourcing Companies In 2027

Meta Description: Compare 10 multilingual customer support outsourcing companies for 2027, with stated languages and hubs in Lisbon, Athens, Cairo, Poznan, Manila and beyond.

Selling into several countries means answering customers in their own language, during their own business hours, on the channels they prefer. Building that in-house usually means hiring small teams of native speakers in expensive cities, then struggling to cover holidays and peaks. Multilingual customer support outsourcing lets a brand reach German, French, Nordic, Arabic or Japanese speakers through hubs that already recruit native-speaking support agents at scale.

Going into 2027, two changes matter. First, the map of hubs keeps shifting: Lisbon, Athens, Casablanca, Cairo and Central and Eastern European cities such as Poznan, Bucharest and Sofia have grown as alternatives to high-cost Western European sites. Second, AI translation now lets some providers cover rare languages through English-speaking agents. That can help with long-tail languages, but for high-value markets most buyers still want native speakers, so it is worth asking exactly which languages are staffed by people and which are machine-assisted.

Every firm on this list was checked on its own website (and, where noted, published location pages) for the languages it supports, where it delivers from and who owns it. We list language and headcount figures only where the company publishes them, and we note when a provider gives a total language count without naming each language.

For background on outsourcing models, read our pillar guide to what BPO is. If you are weighing whether to keep native-language teams in-house, our comparison of in-house vs outsourced customer support sets out the trade-offs.

Multilingual Customer Support Outsourcing Companies At A Glance

Company	Headquarters	Best For	Core Services
Foundever	Global (formerly Sitel Group)	Large pan-European programs	Omnichannel customer support, multilingual hubs, digital CX
Intelcia	Morocco	French, Spanish and Portuguese speaking markets	Customer relations, multilingual CX, back office
TDCX	Singapore	Tech and digital brands spanning Asia and Europe	Multilingual CX, trust and safety, digital marketing support
Transcom	Sweden	Nordic and pan-European language coverage	Multilingual customer care, sales, back office, AwesomeCX for startups
Conectys	Romania (founded in Bucharest)	Trust and safety and multilingual tech support	Multilingual CX, content moderation, trust and safety, tech support
Simply Contact	London (UK office) and Poznan (Poland)	Airlines, travel and ecommerce in Europe	Voice, chat, email, social; AI chatbot, voicebot and translation
Raya Customer Experience	Egypt (part of Raya Holding)	Arabic plus European languages for EMEA	Multilingual contact center, omnichannel CX, sign language support
Helpware	Not stated (US-founded)	Tech and ecommerce brands needing flexible language mix	Customer support, AI services, training data, back office
Xceed	Egypt	Government and enterprise programs from Cairo	Multilingual contact center, shared services, infrastructure outsourcing
Konecta	Spain	Spanish, Portuguese and European enterprise programs	Customer experience, digital workplace services, multilingual support

Best Multilingual Customer Support Outsourcing Companies In 2027

1. Foundever — 60+ Languages, With 24+ In Athens And 20+ In Lisbon

Foundever is the company formed from Sitel Group, and sitel.com now redirects to it. It reports about 130,000 associates in 45 countries and support in more than 60 languages. Its global location list includes European delivery in Bulgaria, Cyprus, Greece, Hungary, Italy, Poland, Portugal, Romania, Serbia and Spain, along with Northern and Western European countries, Egypt and the Philippines.

Two hubs stand out for multilingual buyers. Athens has more than 1,700 associates (65% working from home) and supports 24+ languages, including Greek, German, Dutch, Italian, Spanish, Portuguese, Polish, Czech, Hungarian, Romanian, Turkish, the Nordic languages (Danish, Finnish, Norwegian, Swedish) and the Baltic languages (Estonian, Latvian, Lithuanian). Portugal has more than 4,000 associates across three locations, including Lisbon, covering 20+ languages such as French, German, Dutch, Spanish, Russian, Arabic, Chinese, Japanese and Brazilian Portuguese.

Foundever also runs Egypt operations, which it says support 14 languages including German, French, Italian, Turkish, Arabic, Hebrew and Persian. It is the right fit when you need many European languages from one contract and multiple sites for continuity. Because so many languages sit in Athens and Lisbon, a client can often cover a dozen markets from two buildings, which simplifies training, QA and management travel. This is one of two global multinationals we include across our 2027 BPO lists.

2. Intelcia — 40,000 Employees Across 17 Countries With 15 Portuguese Sites

Intelcia is a Moroccan-founded outsourcer with about 40,000 employees in 17 countries. Its own figures show 12 sites and 10,700 employees in Morocco, 10 sites and 6,000 employees in Spain, 11 sites and 4,100 employees in France, and 15 Intelcia sites plus 15 client sites with 7,000 employees in Portugal. It also operates in Egypt, Colombia, Madagascar, Ivory Coast, Cameroon, Tunisia, Mauritius, the Dominican Republic, Chile, the UK and the US.

That footprint makes Intelcia especially strong for French, Spanish and Portuguese, with nearshore delivery to France and Iberia from North Africa and Portugal and Spanish-language reach in Latin America. Its multilingual teams also cover other European languages from Portugal, though the site does not publish a full language list, so ask which languages are staffed at scale in each country.

In April 2026 Intelcia’s executive shareholders completed the purchase of Altice’s stake, giving its management team 100% ownership. It was certified a Top Employer in Morocco in 2025. Intelcia suits telecom, energy, retail and public sector brands serving French- and Iberian-language customers.

3. TDCX — New Lisbon Hub Adds German, French And Dutch To Its Asian Network

TDCX is a Singapore-headquartered CX provider with more than 20,000 employees across 38 locations. Its workspaces span Singapore, Malaysia, Thailand, the Philippines, Hong Kong, China, South Korea, Japan, India, Romania, Spain and Colombia, which gives it unusual depth in Asian languages alongside European coverage.

In September 2026 TDCX opened a campus in central Lisbon, its first site in Portugal and its third European center after Romania and Spain. Founder and CEO Laurent Junique opened the site, which delivers native-standard English plus German, French and Dutch, and a second Lisbon building is planned as early as 2027.

TDCX suits technology, gaming and digital platform clients that need Japanese, Korean, Thai or Chinese support from Asia and European languages from Lisbon, Spain or Romania under one relationship. Its site shows ISO/IEC, COPC and PCI DSS badges; ask for current certificates covering your sites.

4. Transcom — 99+ Languages Across Iberia, The Nordics, Eastern Europe And North Africa

Transcom says it supports 99+ languages with 24/7 coverage. Its locations page groups delivery into Iberia, Western and Central Europe, the Nordics, Eastern and Baltic Europe, South and Southeast Europe and North Africa, plus the US, Colombia, the Philippines, India and Peru in the Americas and Asia Pacific region.

Nordic coverage has long been a Transcom specialty, and its careers listings recruit Danish, Norwegian, Finnish and Swedish speaking customer experience specialists. For startups and scale-ups, its AwesomeCX service offers customer care, back office, trust and safety and AI-augmented support from multilingual hubs in 30+ countries.

Transcom states PCI DSS, SOC 2, ISO 9001, ISO 27001 and TISAX certifications, the last of which matters for automotive clients. It suits brands that need Scandinavian, Baltic and Central European languages alongside the major Western European ones. Nordic markets are expensive to staff in-house, so they are often the first languages a brand outsources.

5. Conectys — 35+ Languages From Bucharest, Athens, Lisbon, Istanbul And Taipei Hubs

Conectys was founded in Bucharest in 2004 and now delivers from Romania, Poland, Portugal, Turkey, Greece, Egypt, the US, Colombia, the Philippines, Taiwan (Taipei) and Malaysia. It says it delivers in 35+ languages and also uses a gig workforce to cover rare languages and spikes in demand.

Its client base leans toward digital platforms: social media, messaging apps, gaming, streaming and publishing, mobility and ridesharing, fintech, healthtech, edtech, travel, and retail and ecommerce. Many of these clients need both multilingual customer support and content moderation in the same languages, which Conectys provides under one roof.

Its compliance list is detailed: ISO 27001 (Philippines and Romania), ISO 27701, ISO 22301 and ISO 9001 (Romania), ISO 42001 for AI management, PCI DSS and GDPR compliance. It suits platforms that need multilingual support plus trust and safety; see also our list of content moderation companies.

6. Simply Contact — 30+ Languages From Poznan, Lviv And Five Other CEE Countries

Simply Contact was founded in 2013 and has more than 850 agents handling over 10 million requests a year. It lists offices in London and Poznan and delivery centers in Poland, Ukraine, Bulgaria, Romania, Moldova, Slovakia and the Czech Republic, with named delivery floors in Poznan and Lviv. It says it supports 30+ languages using native-speaking agents, and it adds real-time AI translation for languages it does not staff locally.

Clients include Wizz Air (since 2020), METRO, Yves Rocher, Fareportal, Deloitte, HATS Group and Ditto Music. Its long-running Wizz Air account shows it can handle the large, multilingual volume swings of a pan-European airline. Its sector experience covers airlines and travel, fintech and banking, healthcare, ecommerce and luxury retail, insurance, SaaS, gaming and media.

Simply Contact states PCI DSS Level 1 and ISO 27001 certification, with ISO 27701 and HIPAA compliance. Its AI toolkit includes a conversational chatbot, voicebot, agent assist and AI-powered QA. It suits European airlines and consumer brands that want Central and Eastern European cost levels with native coverage of many EU languages.

7. Raya Customer Experience — 15+ Languages From Seven Cairo Sites, Riyadh, Dubai And Warsaw

Raya Customer Experience is part of Raya Holding for Financial Investments and runs seven sites in Cairo plus Hurghada in Egypt, Riyadh, Dammam and Al Khobar in Saudi Arabia, Dubai in the UAE, Warsaw in Poland, London and a US East Coast site in Delaware. It says it supports 15+ languages and offers sign language support for hearing-impaired customers, with a stated capacity of 10,000 seats.

Egypt has become a common nearshore option for European brands because Cairo offers large pools of German, French, Italian and Spanish speakers alongside Arabic, at lower cost than Western Europe. Raya pairs that with Gulf sites for Arabic-language programs, which suits brands serving both Europe and the Middle East.

Raya states PCI DSS compliance for eight consecutive years, ISO and TÜV SÜD certification, SSAE 18 (SOC 2) and GDPR compliance. It was named an IAOP Global Outsourcing 100 Leader for 2026 and a Top Employer in Egypt for 2026. Ask Raya to confirm which European languages are staffed in Cairo, as its site gives a total count rather than a list. Its Warsaw and London sites also give European clients an EU and a UK delivery option if some data or regulated work must stay closer to home.

8. Helpware — 45+ Languages Across 19 Locations From Kyiv To Manila

Helpware launched in October 2015 and reports 19 locations in 11 countries. Named sites include Kyiv (Ukraine), Manila and Cebu (Philippines), Guadalajara (Mexico), Berlin (Germany), Kampala (Uganda), and US locations in Kentucky, Virginia, Puerto Rico and Guam, plus operations in Poland, Albania and Georgia. It says it supports 45+ languages.

That mix lets Helpware combine Spanish from Guadalajara, Eastern European languages from Kyiv, Georgia and Poland, German from Berlin and English from the Philippines and Uganda in one program. Its positioning is human-centered and AI-powered, and it also sells AI implementation and training data services.

Helpware suits technology and ecommerce companies that need several mid-volume languages rather than one very large queue. Helpware’s Uganda and Philippines sites keep English-language costs low, so a common setup is to run English from those hubs and the European languages from Berlin, Kyiv, Poland or Georgia. Its site does not list certifications or a full language list, so ask for both, along with where each language would be staffed.

9. Xceed — Telecom Egypt Subsidiary Running Multilingual Contact Centers Since 2003

Xceed is an Egypt-based subsidiary of Telecom Egypt, established in 2001, that started call center operations in 2003. It describes itself as a multilingual BPO and shared services provider for large international firms and government entities, covering voice and non-voice contact center services and infrastructure outsourcing.

As one of the longest-running outsourcers in Egypt, Xceed draws on Cairo’s multilingual talent pool and its own training academy. Ownership by the national telecom operator also gives it strong connectivity and infrastructure, which matters for clients worried about uptime in an offshore location.

Xceed’s public site does not list its supported languages, site count or certifications in readable form, so buyers should request a language matrix and security documentation early. It suits enterprises and public bodies that want a long-established Egyptian provider with state-backed ownership.

10. Konecta — 40+ Languages Across 28 Countries With 109,000 Employees

Konecta is a Spanish-founded customer experience group with more than 109,000 people in 28 countries and support for 40+ languages. It has more than 25 years of experience, and its website is published in English, Spanish, Italian, French, Brazilian and European Portuguese, Slovak, German, Czech, Hungarian and Turkish, reflecting its European and Latin American footprint.

Konecta’s scale in Spanish and Portuguese is its main strength for multilingual programs, especially for brands serving Spain, Portugal and Latin America from one partner. It was recognized in 2026 as a Major Contender in Everest Group’s Digital Workplace Services PEAK Matrix assessment for Europe.

Konecta’s location and certification pages did not load during our review, so ask for a site-by-site language list and current certifications. It suits large banks, telecoms and utilities that want one provider across Southern Europe and Latin America. Smaller brands may find a mid-sized provider easier to manage, so ask Konecta about minimum program sizes.

How To Choose A Multilingual Customer Support Outsourcing Company

Which Languages Are Staffed By Native Speakers?

Many providers quote a total such as 40+ or 99+ languages. Ask for a language matrix that shows, for each language, the site, the number of agents currently on it, whether they are native or fluent speakers, and whether any coverage relies on AI translation. Test agents in your highest-value languages before signing.

Also ask how the provider assesses language skill at hiring, for example with recognized proficiency tests or native-speaker interviews, and how it keeps written quality high on email and chat, where grammar and tone mistakes are more visible than on a call.

Where Should Each Language Be Delivered From?

European customer service hubs each have strengths. Lisbon and Athens attract native speakers of many EU languages; Cairo and Casablanca offer French, German and Arabic at nearshore costs; Central and Eastern European cities cover regional languages; Manila covers English and some Asian languages. A multilingual call center program often uses two or three hubs to balance cost, quality and time zones.

How Will Coverage Work Across Time Zones And Holidays?

A German customer expects help during German hours and on days that are working days in Germany, not in the delivery country. Ask how the provider staffs national holidays, late-night coverage and weekend peaks for each language, and whether small language queues can be cross-trained with another language to avoid gaps.

Follow-the-sun models can help here. A provider with sites in Europe and Asia or Latin America can pass overnight email and chat to another hub, but only if agents there also speak the language, so check before assuming 24/7 coverage.

Can The Provider Scale Small Language Queues?

Low-volume languages are where multilingual contact center outsourcing projects most often fail: a single agent leaving can take out a whole market. Ask about backup staffing, recruitment lead times for rare languages and whether the provider can blend email or chat across languages to keep agents fully utilized.

Some buyers use a hybrid model: native-speaking agents for their top three to five markets and AI-assisted translation, reviewed by a fluent agent, for the long tail. If a provider proposes this, ask for quality scores by language and agree a volume threshold at which a language moves to native staffing.

How Will You Measure Quality In Each Language?

Quality teams often speak only English, which makes it hard to score calls and chats in Greek or Finnish. Ask whether QA analysts are native speakers of each language, how many interactions are reviewed per agent per month, and whether AI-based QA tools have been validated for your languages. Request sample scorecards and a monthly report broken down by language and market.

Customer satisfaction can also vary by culture, since some markets rate more harshly than others. Agree targets per language rather than one global CSAT figure, and compare each market with its own baseline before and after outsourcing.

Is Data Handled Correctly Across Borders?

Multilingual programs often move EU customer data to non-EU hubs such as Cairo, Casablanca or Manila. Confirm GDPR transfer mechanisms, ISO 27001 coverage of each site and PCI DSS where agents take payments. Then compare total costs, including language premiums, using our guide to call center outsourcing cost.

Conclusion

For broad European coverage, Foundever’s Athens and Lisbon hubs and Transcom’s Nordic and Eastern European network are hard to beat. Intelcia and Konecta lead for French, Spanish and Portuguese; TDCX bridges Asian and European languages; Raya and Xceed bring Cairo’s multilingual pool; and Conectys, Simply Contact and Helpware offer flexible, mid-sized options across Central and Eastern Europe and beyond.

For most buyers the deciding factor is not the headline language count but proof that native speakers are on your queues today, in sites that fit your time zones and data rules. Start with a language matrix, test agents in your top markets and run a short pilot before committing. For written channels, see our list of chat support outsourcing companies, and for a broader view of the market, our guide to customer service outsourcing companies.