The best conversation intelligence software for 2027 is Gong for enterprise revenue teams, Chorus for companies already buying ZoomInfo data, and Avoma for mid-size teams that want coaching and deal insight at a far lower price. Salesloft, Jiminny, Revenue.io, Sybill, Fathom, Fireflies and Outreach complete the list.
Conversation intelligence (CI) software records sales calls and meetings, transcribes them and uses AI to find patterns: talk ratios, objections, competitor mentions, next steps and deal risk. Managers use it to coach at scale, and revenue leaders use it to see what is really happening in the pipeline.
Prices in this category range from free notetakers to six-figure enterprise contracts. This list ranks platforms by depth of sales-specific analysis, not just transcription. For lighter notetaking tools, see our list of the best AI meeting assistants.
Conversation Intelligence Software At A Glance
Platform
Headquarters
Founded
Best For
Starting Price
Gong
San Francisco, CA
2015
Enterprise revenue intelligence
Quote (per user plus platform fee)
Chorus by ZoomInfo
Vancouver, WA (ZoomInfo)
2015
ZoomInfo customers
Quote, often bundled
Avoma
San Francisco Bay Area, CA
2017
Mid-size teams on a budget
$19/seat plus $29 CI add-on (annual)
Salesloft
Atlanta, GA
2011
CI inside engagement and forecasting
Quote
Jiminny
London, UK
2016
Coaching-focused CI for mid-market
Quote
Revenue.io
Los Angeles, CA
2012
Salesforce-native calling and CI
Quote
Sybill
San Francisco, CA
2020
AE-focused CI with CRM autofill
Free; Business $90/user/mo (annual)
Fathom
San Francisco, CA
2020
Free recording with paid sales analytics
Free; Business $25/user/mo (annual)
Fireflies
San Francisco, CA
2016
Low-cost team call analytics
Business $19/seat/mo (annual)
Outreach
Seattle, WA
2014
CI inside an enterprise sales platform
Quote
The Best Conversation Intelligence Software In 2027
1. Gong — Best Enterprise Conversation Intelligence
Gong captures calls, video meetings and emails, and its AI surfaces coaching moments, deal risks, competitor trends and forecast signals. It has the deepest analytics in the category and a large library of AI agents built on its data.
Gong prices per user plus a platform fee based on the number of users, by quote. Independent buyer data commonly reports about $1,300 to $1,600 per user per year before the platform fee and onboarding.
Chorus, acquired by ZoomInfo in 2021, records and analyzes calls and ties conversation data to ZoomInfo’s contact and company intelligence. For teams already paying for ZoomInfo, the combined data is its biggest advantage.
ZoomInfo does not publish Chorus pricing and often sells it in bundles. Third-party estimates cite a base around $8,000 per year for a few seats plus roughly $1,200 per additional seat.
Avoma combines recording, AI notes, scheduling and CRM sync with optional conversation intelligence for call scoring and coaching, and a revenue intelligence add-on for deal tracking. Viewers are free, so costs stay tied to the people who record.
Startup is $19 per recorder seat per month billed annually, and the Conversation Intelligence add-on is $29 per seat. A rep with CI comes to about $48 per month, a fraction of enterprise pricing.
4. Salesloft — Best CI Inside An Engagement Platform
Salesloft records and analyzes calls inside the same platform reps use for cadences, and since the December 2025 merger with Clari it connects conversation data to Clari’s forecasting and pipeline inspection. Legacy Clari Copilot conversation intelligence capabilities continue within Salesloft.
Salesloft sells by quote.
5. Jiminny — Best Coaching-Focused CI For Mid-Market
Jiminny focuses on call recording, coaching workflows, scorecards and deal insights, with a strong following among UK and European mid-market teams. It offers different seat types so not every user pays a full license.
Jiminny prices by quote. Third-party estimates put a 10-person team at roughly $10,000 a year.
Revenue.io (formerly RingDNA) runs calling, real-time guidance and conversation intelligence natively inside Salesforce, which appeals to teams that want call data to live on Salesforce records without middleware.
Sybill records calls and analyzes behavior and deal signals, then writes follow-ups and fills CRM fields. It is lighter than Gong on management analytics but strong on saving AEs time.
Sybill lists Free, Pro at $30 and Business at $90 per user per month on annual billing.
Fathom’s free plan includes unlimited recording and transcription, and its Business plan adds field-level CRM sync and coaching analytics for sales teams.
Business is $25 per user per month billed annually, with no platform fee.
Fireflies records meetings across platforms and adds conversation intelligence on its Business plan, including talk-time and topic tracking across the team.
Business is $19 per seat per month billed annually.
Outreach includes call recording, AI summaries and deal insights as part of its sales execution platform, so teams on Outreach can add CI without another vendor.
Outreach combines per-user pricing with AI credits, by quote.
How We Evaluated These Tools
We prioritized sales-specific analysis over generic transcription. Vendor pricing pages, product documentation and independent pricing reports were reviewed in November 2026.
Enterprise teams with forecasting needs usually shortlist Gong, Salesloft and Chorus. Mid-size teams can get most of the coaching value from Avoma or Jiminny at a lower cost. If your main goal is saving rep time rather than coaching, consider an AI sales assistant instead. Our head-to-head of Gong vs Chorus vs Avoma compares the three most common shortlists in detail.
Frequently Asked Questions
What is conversation intelligence software?
It is software that records, transcribes and analyzes sales conversations with AI to surface coaching opportunities, deal risks and market insights.
How much does conversation intelligence software cost?
Entry options start free or around $19 to $50 per seat per month, while enterprise platforms like Gong add per-user licenses of roughly $1,300 or more per year plus platform fees.
What is the difference between conversation intelligence and revenue intelligence?
Conversation intelligence analyzes calls and meetings. Revenue intelligence combines that data with CRM, email and activity data to forecast and inspect the pipeline.
Is Chorus still available?
Yes. Chorus is sold by ZoomInfo as its conversation intelligence product, often alongside ZoomInfo’s data and engagement products.
Conclusion
Gong remains the benchmark for conversation intelligence in 2027, Chorus is the natural pick for ZoomInfo shops, and Avoma delivers the best value for mid-size teams. Start by defining whether you are buying for coaching, rep productivity or forecasting, then choose the lightest tool that covers it.
