Meta Description: Compare the top BPO companies in the Philippines for 2027: sites in Manila, Cebu, Clark and Davao, certifications, verticals and how to choose a partner.
The Philippines remains the default answer for English-language voice support, and it is no longer only a call center market. Providers in Manila, Cebu, Clark, Davao, Iloilo and Bacolod now run healthcare back offices, finance and accounting teams, trust and safety queues, AI data work and dedicated staff for small and mid-sized companies. That range is why outsourcing to the Philippines appeals to so many buyers, and why those researching what BPO actually covers so often end up with a shortlist of Philippine firms.
Three things changed going into 2027. Generative AI has taken over a share of simple, scripted contacts, so the work that stays offshore is more complex and better paid, which pushes providers to sell trained agents and process ownership rather than seats. Consolidation continued, with several well-known Philippine operators bought by regional groups, so the brand on the contract is not always the brand that founded the site. And expansion has spread beyond Metro Manila into provincial IT parks in Davao, Iloilo, Bacolod, Cagayan de Oro and Dumaguete, which matters for cost, attrition and business continuity.
This list focuses on BPO companies in the Philippines that were founded there or deliver mainly from Philippine sites. Multinationals are kept to a minimum, and the selection favors firms whose Philippine operation is the core of the business rather than one country among forty. Each firm was checked on its own website for the services it sells, where it delivers from and who owns it. Certifications, site locations and verticals are noted only where the provider states them.
Trust and safety, AI data work, tech support at scale
CX, content moderation, AI operations, financial crime
MicroSourcing
Manila (part of Probe Group)
Dedicated teams of 10 to several hundred
Offshore staffing, GCC setup, work-from-home teams
ePerformax Contact Centers
Manila
Contact center programs with PCI and HIPAA needs
Omnichannel customer care, QSR support, training
Open Access BPO
Makati (TDCX group)
Multilingual support and moderation
CX, content moderation, back office, translation
Infinit-O
Makati
Fund administration and US healthcare back office
F&A, RCM, data management, IT support
Connext Global Solutions
Honolulu, Hawaii
US SMBs in accounting, mortgage and insurance
Dedicated teams, EOR, recruiting, co-management
Emapta
Philippines (16 offices)
Skilled professionals with enterprise-grade security
Dedicated staffing, EOR, enterprise solutions
VISAYA KPO
Pasig City (Ortigas)
Medical coding and F&A from the Visayas
RCM, coding, F&A, technical support
Cloudstaff
Philippines
SMBs starting with one or two offshore hires
Remote staffing for accounting, admin, CX, IT
Boldr
Philippines and US (multi-country)
Ecommerce and SaaS brands wanting B Corp credentials
Customer and technical support, F&A, EOR
Penbrothers
Makati
Startups hiring Filipino tech and support staff
EOR, recruitment, HR and payroll administration
Best BPO Companies In The Philippines In 2027
1. TaskUs — Founded In Cavite, Now 11 Philippine Sites
TaskUs started in 2008 as a virtual assistant business in a one-room office in Bacoor, Cavite, founded by Bryce Maddock and Jaspar Weir. It has since grown into a Nasdaq-listed provider with more than 63,000 employees across 14 countries, but the Philippines is still where the company was built and where much of its workforce sits. Its site lists 11 Philippine locations: Batangas, Bohol, Bulacan, two sites in Cavite (Imus and Molino), La Union, Las Piñas, Ortigas, Pampanga, Quezon City and Rizal.
The service mix is broader than classic customer care. TaskUs sells customer experience and agentic AI support, trust and safety, financial crime and compliance, AI data operations (including safety, evaluation and data feedback work for model developers), sales and learning services, and operations for autonomous vehicles and robotics. Its agents speak more than 30 languages across the network.
TaskUs fits fast-growing technology, fintech and AI companies that need large teams for content moderation, AI data work or digital-first support and want a provider that already serves similar clients. It is less suited to small programs of a handful of agents, where a specialist or dedicated staffing provider will give you more attention. Its provincial footprint (Bohol, La Union, Batangas) is useful if you want capacity outside Metro Manila.
2. MicroSourcing — Nearly 10,000 Professionals In Manila, Cebu, Clark And CDO
MicroSourcing is one of the largest dedicated offshore staffing providers in the country. It reports more than 10,000 professionals supporting over 1,000 clients, with nearly 10,000 of them in the Philippines, and 13 delivery centers across the Philippines and Colombia. The company sits within Probe Group, the Australian customer experience group, which its website links to.
Its Philippine sites are spread across Metro Manila and the provinces: the Bay Area in Pasay (Mall of Asia and Harton), Eastwood in Quezon City, Ortigas, Bonifacio Global City, Cebu (Calyx Centre and IT Tower 2), Clark in Pampanga and Cagayan de Oro. Colombia, delivered from Bogotá, is its newest hub, which helps if you want Philippine and Latin American teams under one contract.
The model is dedicated teams: staff work only for you, inside MicroSourcing’s facilities or under its work-from-home framework, while the provider handles recruitment, HR, payroll, facilities and IT. It also helps clients set up global capability centers. Industry focus covers banking, financial services and insurance, healthcare, professional services and consumer and retail. Delivery centers are described as ISO-certified, and the remote work framework carries ISO 27001 and ISO 9001 certification. It suits companies that want to build a team of 10 to several hundred people and manage the daily work themselves.
ePerformax (EPX) has worked in Philippine customer service outsourcing since 2002, which makes it one of the longer-running independent contact center operators in the market. It employs about 7,500 people across three locations: Manila, Cebu and Roxas City in Capiz. The three-city setup gives clients geographic separation for business continuity, and the Roxas site offers a provincial labor market with less competition for agents than Metro Manila.
The firm focuses on contact center work rather than a wide back-office catalog: omnichannel customer care, inbound and outbound programs, and a dedicated offering for quick-service restaurants. It runs its own training academy (the Global Customer Experience and Management Academy) and uses Six Sigma methods for performance improvement. Clients quoted on its site include fintech, telecommunications and lending marketplace companies, and it says it serves Fortune 1000 B2C and B2B brands.
On compliance, ePerformax lists PCI, HIPAA and SOC 2 Type 2, which matters if you take card payments or handle US health information. It is also a certified women-owned business (WBE), relevant for US buyers with supplier diversity goals. It reports average client tenure of more than 10 years. EPX fits mid-sized and enterprise brands that want a contact center specialist with long-tenured management rather than a very large multinational.
4. Open Access BPO — Multilingual CX From Makati, Davao And Taipei
Open Access BPO runs customer experience, content moderation and back-office support from Makati and Davao in the Philippines, Taipei in Taiwan and Las Vegas in the US, operating around the clock. It has more than a decade of work with high-growth brands, and in 2025 it was acquired by TDCX, the Singapore-based customer experience group, according to TDCX’s announcement. The Open Access brand and website remain active.
Its distinctive strength is multilingual support. Davao and Makati cover English programs, while the Taipei center adds Asian language coverage, which makes the firm a practical choice for companies serving both Western and Asian customers from one provider. Back-office services include data management, document handling and translation, and its vertical focus covers fintech, ecommerce, SaaS, healthcare, logistics and telecommunications.
The compliance list is longer than most mid-sized providers: PCI DSS, GDPR, HIPAA, SOC 2 Type 2, ISO/IEC 27001:2022 and the National Privacy Commission Seal of Registration in the Philippines. Its Davao operation is one of the better-known Mindanao BPO sites, which is useful if you want a Philippine team outside Manila with lower attrition. Open Access suits ecommerce, gaming, fintech and SaaS brands that need multilingual support and content moderation with documented security controls.
5. Infinit-O — Makati And Legazpi Delivery For Finance And Healthcare
Infinit-O was incorporated in September 2005 by two outsourcing industry veterans and has spent two decades building specialist teams for finance and healthcare clients. Its Philippine operations run from Makati City and Legazpi City in Albay, a Bicol Region site that gives clients access to a provincial talent pool. The company also lists a presence in India, Hong Kong, Singapore and the US.
The service catalog leans toward knowledge-heavy back office. On the finance side it supports investment and asset managers, hedge funds, fund administrators, private equity and venture capital firms, registered investment advisers, family offices and fintech companies, with accounts payable, accounts receivable and fund accounting work. On the healthcare side it covers revenue cycle management, labs and diagnostics, home healthcare, medical and dental offices and value-based care. It also offers customer experience, data management, research and analysis and L1 and L2 IT support.
Infinit-O holds ISO 9001 and ISO 27001 certification, according to its about page, and displays the NPC Seal of Registration. It also sells an outcome-based partnership model in which pricing is tied to agreed results, not just hours. Infinit-O fits fund administrators, asset managers and US healthcare organizations that need trained back-office professionals rather than high-volume voice agents, and that value a provider with a long track record in those niches.
Connext was founded in 2014 by Tim Mobley and is headquartered in Hawaii, but almost all of its delivery is Philippine. Its first office opened in Angeles City (the Clark area) in 2015, followed by Davao City in 2019, Ortigas in Manila in 2024 and Cebu in 2026. It also has teams in Colombia and expanded to India in 2025. The company reports more than 2,600 employees as of Q2 2026, up from five at launch.
Connext builds dedicated offshore teams across finance and accounting, business operations, customer support, IT and development, sales and marketing, ecommerce and AI staffing. Its service wraps recruiting, employer of record, compliance, IT support, retention programs and office space around each team, and it offers a co-management approach in which Connext supervisors work alongside the client’s own managers.
The industry list is specific: healthcare, financial services, insurance, legal, real estate (including mortgage and title and escrow), fintech, engineering, construction, hospitality, private equity, education and HR. Connext describes its equipment and facilities as SOC 2 compliant and has held Great Place to Work certification in the Philippines. It fits US small and mid-sized businesses, especially in accounting, mortgage, insurance and healthcare administration, that want a team of a few people to a few hundred with more structure than a pure staffing model.
7. Emapta — 16 Philippine Offices For Dedicated Offshore Teams
Emapta is one of the larger dedicated staffing providers in the Philippines, with 16 offices in the country, which it calls its top hub. It also has three delivery centers in Colombia and talent hubs in India, North Macedonia, Malaysia, Sri Lanka, Vietnam and the Dominican Republic, with clients in more than 30 countries. Sales offices span the US, Canada, Australia, New Zealand, Singapore, the UK and Italy.
The core offer is dedicated staffing: Emapta recruits and employs professionals who work full time for a single client. Around that it sells enterprise solutions for larger programs, skilled workforce deployment, employer of record services, workforce transformation advisory and a talent marketplace that it says can build a team in as little as nine days. Roles range from accountants and customer service staff to engineers and creative professionals.
Its compliance list is strong for a staffing provider: ISO 27001 and ISO 27701, SOC 2, HIPAA, GDPR and Australian Privacy Principles compliance, with PCI DSS also shown. Emapta is a Certified B Corp and reports a 98 percent retention rate, and in 2026 it was named among HR Asia’s Best Companies to Work for in Asia. It suits Australian, US and UK companies that want to hire skilled Filipino professionals at scale and need a provider whose security documentation will pass an enterprise vendor review.
8. VISAYA KPO — Ortigas-Based KPO With Bacolod And Dumaguete Sites
VISAYA is a Philippine-headquartered provider based in Ortigas Center, Pasig City, with about 19 years in operation. Its delivery sites are Ortigas, Bacolod in Negros Occidental and Dumaguete in Negros Oriental, plus a Las Vegas location for global delivery. Bacolod and Dumaguete are two of the more stable provincial labor markets in the Visayas, with university pipelines and lower competition for staff than Manila or Cebu.
The firm describes itself as a knowledge process outsourcing provider, and its catalog reflects that. Healthcare services include revenue cycle management, medical coding, records retrieval and clinical support. Finance and accounting covers accounts payable, accounts receivable, financial reporting and bookkeeping. Its customer experience practice runs technical support, customer care, back-office support and contact center consulting. A newer AI and automation line adds AI process augmentation, AI assistants and agents, and digital accounting tools.
VISAYA lists SOC 2 Type II and HIPAA compliance and belongs to the main Philippine industry bodies, including IBPAP, the Customer Xperience Association of the Philippines and the Healthcare Information Management Association of the Philippines (HIMAP), plus the US Healthcare Financial Management Association. Its verticals are communications, media and technology, healthcare, finance and banking, and retail and ecommerce. It fits US healthcare organizations and mid-sized companies looking for a Filipino-owned partner with provincial delivery and coding expertise.
9. Cloudstaff — 20 Years Of Philippine Staffing, ISO 27001 And PCI DSS
Cloudstaff has provided outsourced staffing for about 20 years and reports more than 1,000 client companies, with talent in the Philippines, Colombia, India and Kenya. The Philippines is its original and largest base, and its newsroom documents a string of office openings there, including a newer Davao hub. Sales contacts cover the US, Australia, the UK and New Zealand, which reflects where most clients come from.
The model is dedicated remote staff working inside Cloudstaff offices or in a secured setup, with Cloudstaff handling recruitment, payroll, equipment and HR. Roles cover accounting, customer service, administration, digital marketing, IT and development, ecommerce and logistics, property management, collections and sales. The company prices its service at roughly 70 percent of a fully loaded local hire, by its own estimate, and draws on a candidate network of more than one million people.
Cloudstaff lists ISO 27001, ISO 9001 and PCI DSS certification, along with GDPR and HIPAA compliance and its own “Cloudstaff Secure” controls. It reports retention of around 99 percent and holds a series of Stevie, HR Asia and Asia CEO awards. Cloudstaff fits small and mid-sized businesses in Australia, New Zealand, the UK and the US that want to start with one or two offshore hires and grow from there, especially in accounting, property and ecommerce.
10. Boldr — B Corp Outsourcing With Living Wage Commitments
Boldr was founded in 2017 by David Sudolsky with an explicit social impact model, and it became the first B Corp certified BPO in the Philippines, according to industry coverage. It now describes itself as the largest B Corp outsourcing company, with more than 1,500 team members across seven city locations in five countries: the Philippines, the US, Canada, Mexico and South Africa. The Philippines remains a core delivery base.
Boldr sells managed outsourcing and global employment (employer of record). Service areas include customer support, technical support, support engineering, finance and accounting, data services, global recruiting and AI strategy and implementation. Its vertical focus is narrow on purpose: ecommerce and SaaS companies, which make up most of its client base.
Every team member is paid a living wage, which is the core of its impact model, and the company reports 98 percent team member retention, 97 percent client CSAT and average client tenure of 4.5 years. On security it lists an AICPA SOC Type II report, ISO 27001 and PCI DSS compliance, and it is NMSDC certified as a minority-owned business. Boldr suits venture-backed ecommerce and SaaS brands with 10 to a few hundred support seats that want ethical sourcing credentials they can show customers and investors.
11. Penbrothers — Manila Employer Of Record For Tech Startups
Penbrothers has helped foreign companies build teams in the Philippines since 2014. It reports more than 5,000 team members hired for 262 businesses, and its main office is in Makati. The firm is smaller than the large staffing providers on this list, and its client base leans toward startups and scale-ups in technology, ecommerce and professional services.
The service covers talent sourcing and recruitment, HR and payroll administration, employee engagement and client support for offshore teams, either in Penbrothers offices or remote. Its pricing is unusually transparent: a fixed management fee of USD 500 per employee per month on top of the staff member’s compensation, published on its website. A “Hypercare” onboarding program gives new hires and clients structured support during the first months.
Penbrothers publishes a yearly Philippine salary guide (the 2026 edition is on its site), which is a useful reference when budgeting roles. It fits founders and operations leads who want to hire Filipino developers, designers, marketers, accountants or customer support staff and manage them directly, with the provider acting as employer and HR department rather than as a managed BPO. For larger programs that need a provider to own service levels, a managed firm higher on this list is a better match.
How To Choose A BPO Company In The Philippines
Which Philippine City Should Your Team Sit In?
Metro Manila (Makati, BGC, Ortigas, Quezon City) has the deepest talent pool for senior roles, finance, healthcare and technical support, but it also has the most competition for staff and the highest seat costs. Cebu is the second-largest hub and works well for any call center Philippines program that needs scale. Clark, Davao, Iloilo, Bacolod and Cagayan de Oro tend to offer lower attrition and lower rents, at the cost of a thinner bench for specialized skills.
For programs above 50 seats, ask whether the provider can split your team across two cities. A two-site setup protects you from typhoons, floods, earthquakes and local power outages, which are a real planning factor in the Philippines and not a theoretical one.
Do You Need A Managed Service Or A Dedicated Staffing Model?
Philippine providers broadly sell two models. A managed BPO owns the process: it hires, trains, supervises and reports against service levels, and you pay per hour, per seat or per transaction. A dedicated staffing provider hires people who work only for you, inside its facility, while you direct the daily work. The second model suits companies that want control and already have managers who can run a remote team.
Neither is better in general. The mistake is buying one while expecting the other: a staffing provider will not redesign your process, and a managed BPO will push back if you try to manage its agents directly. The guide to in-house vs outsourced customer support covers where each fits.
How Do You Check Security And Compliance?
Ask for current certificates, not logos on a slide. For card payments you need PCI DSS scope that covers your program; for US healthcare work, HIPAA controls and a signed business associate agreement; for most enterprise buyers, ISO 27001 or a SOC 2 Type II report. Also confirm whether agents work from the office, from home or both, because work-from-home setups change your risk assessment and the provider’s audit evidence.
The Philippine Data Privacy Act applies to personal data processed in the country, so a mature provider should be able to name its data protection officer, show its National Privacy Commission registration and explain how it handles access requests and breach notification.
What Should A Philippine BPO Cost In 2027?
Pricing depends on the role, language, shift and model, so be wary of a single headline rate. Dedicated staffing is often quoted as a monthly fee per full-time employee, while managed programs are usually priced per productive hour. Night shifts for US coverage, bilingual agents and licensed roles such as nurses and accountants all cost more. See the BPO pricing guide before you compare quotes.
Is Offshore Really The Right Model For This Work?
The Philippines is the right answer for many English-language programs, but not for all of them. If you need overlap with US business hours without night shifts, or Spanish and Portuguese coverage, a nearshore site in Latin America may suit you better. Read onshore vs nearshore vs offshore BPO before you send out an RFP, and use the BPO RFP checklist when you do.
Conclusion
The best BPO companies in the Philippines for 2027 are no longer just large voice centers in Manila. The firms on this list cover managed customer experience, healthcare and finance back office, multilingual support, trust and safety and dedicated staffing, and several deliver from provincial cities such as Davao, Bacolod, Dumaguete, Legazpi and Roxas where attrition and costs are easier to manage. Start with the delivery model you actually want, then shortlist two or three firms whose sites, certifications and verticals match your program.
Before you sign, visit the site in person or by video, meet the team lead who would run your account and ask for a client reference in your industry. For options beyond one country, see the list of top BPO providers to hire in 2027.
