Top Insurance BPO And Claims Processing Outsourcing Companies In 2027
Dominic Tarn
Head Writer - ReVerb
10.28.2026
Meta Description: Compare the top insurance BPO firms for 2027: claims processing outsourcing, FNOL, underwriting support and policy admin for insurers, MGAs and agencies.
This list is for carriers, managing general agents (MGAs), program administrators, brokers and health plans that want to move policy servicing, claims intake or underwriting assistance to an outside team. Insurance BPO sits inside the wider business process outsourcing market, but it is a specialist niche: providers need licensed staff in some functions, deep knowledge of agency and policy administration systems, and the controls that regulators and Lloyd’s coverholders expect.
Going into 2027, buyers are dealing with three pressures at once. Catastrophe-driven claim surges keep testing FNOL capacity, MGAs and specialty programs continue to grow faster than carrier headcount, and almost every provider now sells some form of AI-assisted submission intake, policy checking or claims triage. The useful question is no longer whether a vendor uses automation but how much of the work it still checks by hand and who is accountable for errors.
The firms below cover property and casualty, life and annuity, and health claims work. Some are large multinationals with tens of thousands of staff in insurance operations; others are mid-sized specialists that mainly serve independent agencies and MGAs. If your need is mainly policyholder phone and email support, our list of customer service outsourcing companies may be a better starting point, and for paper-heavy intake work see our back office outsourcing companies.
Each firm was checked on its own website for the insurance functions it offers, the lines of business it supports, its headquarters and delivery locations, and its current ownership.
Insurance BPO And Claims Processing Companies At A Glance
Company
Headquarters
Best For
Core Services
ReSource Pro
New York, New York
P&C carriers, MGAs, wholesalers and retail brokers
Policy servicing, new business, renewals, claims, compliance, accounting
EXL
New York, New York
Large P&C, life and annuity carriers and Lloyd’s market firms
Mohali, India (with US, UK, Canada and Australia offices)
Agencies and brokers wanting certified offshore support
Underwriting and policy support, claims management, distribution support, analytics
FBSPL
Udaipur, India
Small and mid-sized independent agencies
Quoting, policy servicing, endorsements, renewals, claims support
Best Insurance BPO And Claims Processing Outsourcing Companies In 2027
1. ReSource Pro — 12,000+ Insurance Specialists Serving 3,600+ Organizations
ReSource Pro is the most insurance-specific provider on this list. Founded in 2003 and headquartered in New York, it does nothing but insurance operations, and it reports more than 12,000 team members and work for over 3,600 organizations. Client logos include NFP, CNA, Brown & Brown, Tokio Marine, James River and BroadStreet Partners, and the company says more than 96% of its clients have stayed for over a decade.
Its services are organized by buyer type. For carriers it handles new business, renewals, premium and claims accounting, compliance work such as licensing and surplus lines filings, and claims support. For retail agencies and brokers it covers policy servicing, account management, revenue management and employee benefits support, and it has a dedicated offering for MGAs and wholesalers. Underwriting assistance, including submission quality and bind ratio tracking, sits within its operational capabilities.
Delivery runs from centers in Qingdao, China, Bengaluru, India and Belgrade, Serbia (opened 2024), plus an onshore Insurance Experience Center in Lincoln, Nebraska for work that needs US-based staff. ReSource Pro was named to the 2026 Inc. 5000 for the 17th time and to the 2026 InsurTech100. It is a strong choice for brokers and carriers that want a provider fluent in agency management systems and US insurance compliance rather than a generalist BPO.
2. EXL — 400+ Insurance Clients Including 9 Of The Top 10 US Insurers
EXL (ExlService Holdings) is a data, analytics and operations company headquartered on Park Avenue in New York, with more than 60,000 employees and over 50 global delivery centers. Insurance is one of its largest practices: EXL says it supports more than 400 insurance organizations worldwide, including nine of the ten largest US insurers, three of the five largest UK insurers and three of the five top brokers.
Its insurance BPO work spans claims (end-to-end claims operations aimed at shorter cycle times and lower leakage), underwriting support using data and risk insights, and policy servicing and issuance. Coverage includes personal, commercial and specialty P&C, insurance intermediaries such as brokers, agencies, MGAs and wholesalers, life insurance, annuities, group and voluntary benefits, retirement and pensions, and the Lloyd’s of London market.
Delivery countries include the United States, India, the Philippines, Colombia, Mexico, South Africa, Bulgaria, Romania, the Czech Republic and the UK, which gives buyers onshore, nearshore and offshore options within one contract. EXL suits carriers that want claims processing outsourcing combined with analytics and automation at scale. Mid-sized MGAs may find specialist providers easier to engage, but large insurers with multi-line operations will find few providers with deeper insurance benches.
3. WNS — 18,000+ Insurance Specialists And 30M+ Claims Transactions
WNS is a large business process management firm that is now part of Capgemini, following an acquisition the company announced as closed. Insurance is one of its deepest verticals: WNS reports more than 18,000 insurance specialists, over 650 actuarial and analytics specialists, more than 70 global insurance clients and over 30 million claims transactions handled.
The service list is unusually complete for insurance BPO. On claims it offers end-to-end claims management, straight-through processing for simple claims, automated adjudication, AI-assisted FNOL and subrogation as a service. On the front end it provides underwriting services and workbench tools, and for back office it runs life and annuity policy administration, broker fulfillment and support, and insurance finance and accounting. It covers P&C, life and annuities, insurance intermediaries and the Lloyd’s of London market.
WNS delivers from a broad global network that includes India, the Philippines, Sri Lanka, Malaysia, China, South Africa, Poland, Romania, Turkey, the UK, the US, Canada and Costa Rica. It is a good fit for carriers and Lloyd’s market participants that want to outsource whole claims or policy administration functions, including subrogation recovery, and need multilingual and multi-time-zone coverage. Buyers should ask how the Capgemini integration affects account teams and contract terms.
4. Xceedance — 5,500+ Insurance Professionals Across 13+ Locations
Xceedance is an insurance-only operations and technology provider with more than 5,500 domain experts and technologists across over 13 global locations. It serves more than 350 clients, with a strong following among MGAs, program administrators, Lloyd’s market firms and specialty carriers. In 2026, Everest Group named Xceedance a Leader and Star Performer in its Insurance Intermediaries Operations assessment.
The company groups its work into four areas: lifecycle and operations, a claims TPA offering, technology and digital services, and data and analytics. In practice this covers underwriting assistance, policy issuance and endorsements, claims handling, compliance, finance and policyholder service, and Xceedance says it processes more than 10,000 policy transactions a day. Its MGA material focuses on helping new and growing programs stand up operations quickly, including policy administration, billing and bordereaux.
Because Xceedance combines operations staff with technology, digital and data teams, it suits MGAs and program administrators that want one partner to help set up systems and then run the back office afterward. Its recognition in the intermediaries category also makes it a fit for brokers and wholesalers. Ask which delivery centers would handle your account, which policy administration platforms the team already works in, and how the claims TPA service is licensed in your states before signing.
5. Sagility — 50,000+ Staff Serving 7 Of The Top 10 US Health Plans
Sagility is the health insurance specialist on this list. It works for payers rather than providers, handling the back office of health plans: claims intake, configuration, adjudication, appeals and billing, membership management, member and provider engagement, utilization and care management, payment integrity and provider network operations such as credentialing and directory management. The company says it serves seven of the ten largest US health plans, with an average client tenure of 18 years.
Sagility is headquartered in Atlanta and employs more than 50,000 people. Its locations page lists US sites in Atlanta, Cranbury (New Jersey) and El Paso, nine sites in India (including Bangalore, Chennai, Hyderabad and Mumbai), eight in the Philippines, four in Jamaica and one in Barranquilla, Colombia. That mix gives payers both offshore claims processing capacity and nearshore English and Spanish speaking member service teams.
Its compliance list is extensive for a health payer vendor: SOC 2, HITRUST r2 certification, URAC, NCQA certification, GLBA and HIPAA compliance, plus ISO certifications. Health plans, Medicare Advantage and Medicaid managed care organizations, and third-party administrators that need claims processing outsourcing with clinical review capabilities should put Sagility on the shortlist.
6. Davies — 200,000+ Claims A Year And 8,500+ Professionals
Davies is a UK-based claims, consulting and technology group with more than 8,500 professionals and operations in over 20 countries, including large operational centers in the UK and the United States. Its registered office is in the City of London, close to the Lloyd’s market it serves.
Claims is the core of the business. Davies provides third-party administration, outsourced end-to-end claims handling (often white-labeled under the insurer’s brand), loss adjusting, surveying, technical services and fraud detection, and it acts as the first point of contact when policyholders report a loss. In the UK and Ireland it handles more than 200,000 claims a year and manages over £1.5 billion in annual claims costs across property, casualty, motor and more than 30 specialist lines such as sports, leisure and travel.
Davies also offers insurance solutions for Lloyd’s, London and international markets, legal services through Keoghs, forensic accounting and claims technology including ClaimPilot. In the US it has grown through acquisitions of TPAs and adjusting firms. It suits insurers, MGAs, captives and Lloyd’s coverholders that want to outsource claims handling to licensed adjusters rather than to a general BPO, especially for UK and US property and casualty books.
7. Patra — Policy Checking And Agency Services Since 2005
Patra was founded in 2005 in El Dorado Hills, California, and built its business around the repetitive service work of insurance agencies: policy checking, certificate of insurance (COI) processing and document retrieval. It now serves retail agencies, wholesalers, MGAs and MGUs, and carriers, and reports more than 5,500 team members across three countries and 23 offices.
Delivery is anchored in India, where Patra opened in 2010 with centers in Visakhapatnam and Hyderabad, and the Philippines, added in 2015 for round-the-clock coverage. Beyond policy checking and COIs, services include small commercial and personal lines account management, virtual assistants who work inside agency management systems, call center support and print and virtual mail handling. In 2026 Patra launched AI-powered managed services that use automation for first-pass checking with human review.
Patra is SOC 2 compliant and ISO/IEC 27001 certified, holds two AI and technology patents and carries errors and omissions coverage for the outcomes it delivers, which is a notable commitment for agencies worried about policy checking mistakes. FTV Capital has been a growth investor since 2022. Agencies and wholesalers looking for insurance back office outsourcing on day-to-day servicing tasks will find Patra one of the most established options.
8. Selectsys — MGA And Wholesale Operations From Knoxville And Hyderabad
Selectsys is a Knoxville, Tennessee company with offices in San Francisco, Boston and Hyderabad, India. It says it has more than 15 years in insurance operations and runs a hybrid US and offshore delivery model aimed squarely at the specialty market: MGAs, wholesalers, program administrators, carriers and retail agencies.
The service list reads like an MGA operations checklist. It covers submission intake and underwriting support, policy processing, endorsements and renewals, premium audit coordination, claims support and FNOL, insurance accounting, trust accounting and bordereaux, surplus lines compliance, carrier portal management and IMS platform support. Bordereaux and surplus lines tax filings are tedious and error-prone for growing MGAs, and few general BPO providers handle them well.
Selectsys holds a SOC 2 certification and shows memberships or partnerships with the Wholesale and Specialty Insurance Association (WSIA), Target Markets, AAIS, InsureTech NY and IMUA, which signals its focus on program business and inland marine. It is a good match for E&S wholesalers and MGAs that want offshore cost with a US-based team that understands delegated underwriting authority and carrier reporting.
9. Cogneesol — 1,000+ Staff With ISO 27001 And ISO 9001 Certification
Cogneesol is an outsourcing firm with more than 1,000 staff and over 18 years in operation. It lists offices in the United States, Canada, the United Kingdom, Australia and two Indian cities, Mohali and Pune. Insurance is one of its main verticals alongside accounting and legal support.
Its insurance services cover distribution support for brokers and agencies, underwriting and policy support, claims management, insurance analytics and shared services such as finance and accounting and compliance support. Its client stories describe policy administration for a commercial insurance agency and claims management engagements, and the firm has published guidance on policy checking and loss run processing, tasks it handles for agencies.
Cogneesol stands out among mid-sized providers for its certifications: ISO 27001 for information security, ISO 9001:2015 for quality management, SOC 2, HIPAA compliance and GDPR alignment. That makes due diligence easier for agencies that need to show regulators or carrier partners how client data is protected offshore. It suits small and mid-sized agencies, brokers and MGAs that want a certified offshore team for policy servicing and claims support at a lower cost than the large multinationals.
10. FBSPL — Agency Back Office Support From Udaipur Since 2006
FBSPL (Fusion Business Solutions) was founded in Udaipur, India in 2006 and expanded into the United States and Canada in 2020. It now lists a footprint across the USA, Canada, the UK and India, and reports more than 550 clients across its business lines, which also include accounting and marketing support.
For insurance, FBSPL handles the day-to-day servicing work that consumes agency account managers: quoting, policy servicing, endorsements, renewals, claims support and related back-office workflows. It also markets services and consulting for MGAs. The firm emphasizes time-zone-aligned collaboration, meaning its offshore staff work overlapping hours with North American agencies, and it reports 99.7% work accuracy on its homepage.
FBSPL is a smaller operation than most on this list and does not publish third-party security certifications, so agencies should request its security policies, background check process and system access controls during evaluation. Its appeal is accessibility: independent agencies with a handful of account managers can start with a small dedicated team and scale up, which is harder with providers that expect enterprise-sized contracts. It is a reasonable option for agencies trying insurance BPO for the first time.
How To Choose An Insurance BPO Provider
Does The Provider Specialize In Your Line Of Business And Distribution Model?
Commercial P&C policy checking for a retail agency, bordereaux management for a Lloyd’s coverholder and claims adjudication for a health plan are different jobs. Ask the provider which lines it supports today, how many clients it has in your segment and whether it works for carriers, MGAs or agencies. A firm built around agency servicing may not have the claims adjusters or reinsurance accounting skills a carrier needs.
Which Systems Can The Team Work In From Day One?
Insurance operations run on specific platforms: Applied Epic, Vertafore AMS360 and Sagitta on the agency side, Guidewire, Duck Creek and Majesco for carriers, and a long tail of homegrown policy administration systems. Ask for named experience on your stack and how the provider handles access, since most teams will work inside your environment through secured remote desktops.
If the vendor also sells its own software or AI tools, separate the decision. You should be able to buy the people and process without being locked into a platform you did not choose.
How Are Licensing, Authority And Quality Controlled?
Some claims processing outsourcing involves decisions that require adjuster licenses or delegated claims authority, and some agency servicing touches activities that need producer licenses in the US. Ask which tasks offshore staff perform, which are reserved for licensed staff, and how the provider documents authority limits.
Quality programs should include sample-based audits, error categories tied to your workflows, and a clear process for fixing errors that reach policyholders. Ask for current accuracy and turnaround figures on comparable accounts, not just marketing averages.
What Security And Regulatory Assurances Can They Show?
Insurance data includes personal, financial and sometimes health information. Look for SOC 1 and SOC 2 reports, ISO 27001 certification and, for health claims, HIPAA business associate terms. UK and EU buyers should confirm GDPR processing terms and data residency, and US carriers should check how the vendor supports state insurance data security rules. Our guide to onshore, nearshore and offshore BPO explains how location affects these questions.
How Will The Contract Handle Volume Swings?
Claims volume spikes after storms and renewals bunch around quarter ends. Ask how quickly the provider can add trained staff, whether surge capacity is priced differently and whether pricing is per FTE, per transaction or outcome based. Our BPO pricing guide and BPO RFP checklist walk through the terms worth negotiating.
Conclusion
Insurance BPO has matured into a set of distinct specialties. Large providers bring scale, analytics and the ability to run whole claims or policy administration functions, while mid-sized firms often give agencies and MGAs more senior attention and faster setup. Match the provider to your line of business, your systems and the level of authority you are willing to delegate.
Shortlist two or three firms, give each a sample of real work such as a batch of policy checks or a week of FNOL notices, and compare accuracy and turnaround before you sign a longer contract.
