How To Cancel Amazon Music In 2026: Unlimited Vs Prime Explained
David Roberts
Founder and CEO
10.11.2026
Short answer: sign in to Amazon, open Your Amazon Music Settings, go to the Amazon Music Unlimited section, select Cancel in the Subscription Renewal details and confirm. You can also say “Alexa, cancel my Amazon Music Unlimited subscription.” Do it before your next renewal date. If Apple, Google or your phone carrier bills you, cancel with them instead, because Amazon cannot end those subscriptions.
Amazon Music is confusing to cancel because the name covers several different things. Amazon Music Prime comes free with a Prime membership and has no cancel button of its own. Amazon Music Unlimited is a separate paid subscription that keeps billing until you stop it, even if you cancel Prime. Most people searching for how to cancel Amazon Music actually want to stop Unlimited, and that is the main focus here.
This guide covers every route: the web settings page, the Amazon Music app, iPhone and Google Play billing, Alexa voice cancellation, the family and single-device plans, what happens to your downloads and the monthly Audible audiobook, and when a refund is realistic.
First, Check Who Is Billing You
Where you cancel depends on where you signed up. Look at the charge on your bank or card statement before you do anything else.
What your statement says
Who bills you
Where to cancel
AMAZON DIGITAL, AMZN DIGITAL or Amazon Music
Amazon directly
Your Amazon Music Settings on the web, the Amazon Music app on Android, or Alexa
APPLE.COM/BILL
Apple App Store
iPhone Settings, then your name, then Subscriptions
GOOGLE *Amazon Music
Google Play
Play Store, then Payments and subscriptions
Your phone bill
A mobile carrier bundle
Your carrier’s account page or support line
Amazon Prime only, no separate music charge
Amazon, as part of Prime
Nothing to cancel; Amazon Music Prime ends only if Prime ends
Before cancelling anything, work out which tier you actually have. Is Amazon Music free with Prime? Partly. Prime members get Amazon Music Prime at no extra cost, which is ad-free and includes the full catalogue, but mostly in shuffle mode. Amazon Music Unlimited is the paid upgrade that lets you play any song on demand.
Feature
Amazon Music Free
Amazon Music Prime
Amazon Music Unlimited
Cost
$0, with ads
Included with Prime
Separate monthly or annual fee
Catalogue
Selected playlists and stations
Full catalogue, mainly shuffle play
Full catalogue, on demand
Pick any song
No
Only in certain All-Access playlists
Yes
Offline downloads
No
Limited
Yes
HD, Ultra HD and spatial audio
No
No
Yes
Audible audiobook each month
No
No
Yes, individual plan and family plan owner
How to stop it
Nothing to cancel
Cancel Prime
Cancel Unlimited
The practical point: cancelling Unlimited does not take music away from a Prime member. You drop back to Amazon Music Prime, so the app keeps working with shuffle play and the All-Access playlists.
How Much Amazon Music Unlimited Costs In 2026
Amazon has raised Unlimited prices twice in about a year: once in early 2025 and again for billing dates on or after 5 March 2026 in North America. These are the US prices reported after the 2026 increase. Amazon shows the exact figure for your plan in Your Amazon Music Settings, and that is the one that counts.
Plan
US price (2026)
Who it is for
Renews
Individual, Prime member
$11.99 a month or $119 a year
One listener with Prime
Every month or year until cancelled
Individual, no Prime
$12.99 a month
One listener without Prime
Every month until cancelled
Family
$21.99 a month or $219 a year
Up to six people
Every month or year until cancelled
Single-Device
$5.99 a month
One Echo or Fire TV device
Every month until cancelled
Student
$5.99 a month
Verified college students
Until cancelled or verification lapses
Free trial
$0, usually 30 days, sometimes longer on promotions
New subscribers
Converts to a paid plan automatically
Amazon Prime itself is separate: $14.99 a month or $139 a year in the US. If you only want to stop the music charge and keep free shipping and Prime Video, cancel Unlimited and leave Prime alone.
When To Cancel To Avoid The Next Charge
Amazon Music Unlimited renews automatically on the same date each month or year. Cancelling stops the next renewal; it does not end your current period early. You keep Unlimited until the end of the billing cycle you already paid for, and only then does your library grey out.
Find your renewal date first. It is shown in the Subscription Renewal details of Your Amazon Music Settings.
Cancel at least a day before it. Cancelling on the renewal date itself risks the charge going through before the cancellation registers.
There is no penalty for cancelling early. Because you keep access to the end of the period, cancelling the day after you renew costs you nothing extra.
How To Cancel Amazon Music On The Web
This is the main route for anyone billed directly by Amazon, and it works on a computer or a phone browser.
Sign in to amazon.com with the account that pays for the subscription.
Open Your Amazon Music Settings. You can reach it from Account and Lists, then Memberships and Subscriptions, or by searching for “Amazon Music settings” in Amazon’s help pages.
Go to the Amazon Music Unlimited section. Check the plan name and renewal date shown here.
Select Cancel in the Subscription Renewal details.
Skip the retention offers. Amazon may suggest pausing, a cheaper plan or a discount. Choose to continue cancelling if you want out.
Confirm the cancellation. The page should now show the date your access ends instead of a renewal date.
Screenshot the confirmation and look for Amazon’s confirmation email.
If you do not see a Cancel option at all, Amazon is not billing you. Go back to the table at the top and cancel where the charge comes from.
How To Cancel In The Amazon Music App
On Android, the Amazon Music app can cancel a subscription that Amazon bills directly:
Open the Amazon Music app and tap the settings gear at the top.
Tap Amazon Music Unlimited in the settings menu.
Scroll to Subscription Renewal and tap Cancel subscription.
Confirm the cancellation and check that an end date now appears.
Menu labels move between app versions. If the cancel control is missing in the app, use the web route above, which Amazon keeps as its standard method. On iPhone, the app generally does not handle cancellation, so read the next section.
How To Cancel Amazon Music On iPhone When Apple Bills You
If you subscribed inside the Amazon Music app on an iPhone or iPad, Apple holds the subscription and Amazon cannot end it for you. Amazon’s help pages say the same: App Store subscriptions follow Apple’s cancellation and refund rules. The tell is a charge reading APPLE.COM/BILL.
Open Settings on your iPhone or iPad.
Tap your name at the top, then Subscriptions.
Select Amazon Music under Active.
Tap Cancel Subscription and confirm.
If Amazon Music does not appear in your Apple subscriptions, Amazon is probably billing you directly. In that case, cancel through Your Amazon Music Settings in Safari, not the app.
How To Cancel Amazon Music Through Google Play
If the subscription was bought through Google Play, cancel it there:
Open the Google Play Store app.
Tap your profile icon, then Payments and subscriptions, then Subscriptions.
Select Amazon Music.
Tap Cancel subscription and follow the prompts.
Most Android users are billed by Amazon, not Google. If Amazon Music is not in your Play subscriptions, use the in-app or web route instead. Carrier-billed plans are the same story: cancel through the carrier, whose refund rules apply.
How To Cancel Amazon Music With Alexa
Amazon supports cancelling by voice on an Echo or any Alexa-enabled device. Say:
“Alexa, cancel my Amazon Music Unlimited subscription.”
Alexa will ask you to confirm. Two cautions. The device must be registered to the Amazon account that pays for the plan, so a shared household Echo on someone else’s account will not cancel yours. And voice gives you no screenshot, so open Your Amazon Music Settings afterwards and check that an end date now shows. This is also the quickest way to end a Single-Device plan, since that plan lives on the Echo itself.
Cancelling The Family And Single-Device Plans
Amazon Music family plan
Only the plan owner, the person who pays, can cancel the Amazon Music family plan. Cancelling ends Unlimited for every member at the end of the billing period. Members who just want to leave can be removed by the owner without cancelling the whole plan. If you want to keep Unlimited for yourself but stop paying for six, switch to the individual plan in Your Amazon Music Settings rather than cancelling outright.
Single-Device plan
The Single-Device plan works only on one Echo or Fire TV. Cancel it with Alexa, or through Your Amazon Music Settings on the web, where it appears in the same Amazon Music Unlimited section. People often forget this plan because it never shows up on their phone.
How To Cancel The Amazon Music Free Trial
The Amazon Music free trial is usually 30 days, and promotions have offered three or four months. Every trial turns into a paid plan automatically, which is where most unwanted charges begin.
Cancel with the same steps as a paid plan: web, app, App Store, Google Play or Alexa, depending on where you signed up.
Check the end date on the confirmation. In most cases you keep Unlimited until the trial was due to end.
A trial cannot be paused, so cancel is the only option.
Read the renewal date in your settings rather than counting days, especially on a long promotional trial.
Pause Amazon Music Unlimited Instead Of Cancelling
If you only want a break, Amazon lets eligible monthly subscribers pause rather than cancel. The pause starts at the end of the current billing cycle, and you can resume at any time from Your Amazon Music Settings.
According to Amazon, you cannot pause if you have an annual plan, a free trial, a promotional plan, or a plan billed by Apple, Google Play or a mobile carrier. A paused plan also loses its monthly Audible audiobook, the same as a cancelled one.
Cancelling Prime, Audible And The Overlap
Three Amazon subscriptions get mixed up here, and each one cancels separately.
If you cancel
Amazon Music Unlimited
Amazon Music Prime
Audible
Amazon Music Unlimited
Ends at the end of the billing period
Stays, if you have Prime
Unaffected
Amazon Prime
Keeps billing; expect the non-Prime rate
Ends with Prime
Unaffected
Audible
Unaffected
Unaffected
Ends; unused credits are lost
Cancelling Prime does not cancel Unlimited. The Prime member rate depends on having Prime, so if you drop Prime and keep Unlimited, check the price shown in your settings at the next renewal. Follow our guide on how to cancel Amazon Prime if you want to stop both.
The audiobook in Unlimited is not Audible membership. Since late 2024, Unlimited subscribers in the US, UK and Canada can pick one audiobook a month from Audible’s catalogue in the Amazon Music app. On the family plan, only the owner gets it. You lose access to that title when your billing cycle ends after cancelling or pausing.
A separate Audible membership is untouched. If you also pay for Audible, it bills on its own and needs its own cancellation. See our guide to cancelling Audible, and spend your credits first.
What Happens After You Cancel Amazon Music Unlimited
Nothing changes until the end of the period you paid for. After that, Amazon says it greys out the Unlimited songs and podcasts in your library and removes the playback option for them.
Item
After Unlimited ends
Downloaded Unlimited songs
Stop playing; the files need an active subscription
Songs and albums you bought as MP3s
Yours to keep and play
Playlists and saved albums
Stay in your library; Unlimited-only tracks grey out
Monthly Audible audiobook
Access ends with the billing cycle
HD, Ultra HD and spatial audio
No longer available
Prime members
Drop back to Amazon Music Prime, ad-free shuffle play
Non-Prime users
Drop back to Amazon Music Free, with ads
If you are moving to another service, export or rebuild your playlists before the end date while every track still plays. Transfer tools can move playlists across, but they work better while your library is intact.
Cancel Unlimited Or Close Your Amazon Account?
There is no separate Amazon Music account to delete. Amazon Music uses your main Amazon account, so the only way to remove it entirely is to close the whole Amazon account. Almost nobody needs that.
Cancel Amazon Music Unlimited
Close Amazon account
Stops the Unlimited charge
Yes
Yes, and every other Amazon subscription
Keeps purchased music
Yes
No
Keeps Prime, orders and Kindle books
Yes
No
Keeps playlists
Yes
No
Reversible
Yes, resubscribe any time
No, closure is permanent
Where to do it
Your Amazon Music Settings
Amazon’s account closure request page
Can You Get An Amazon Music Refund?
Usually not for the period you are in. Cancelling stops the next renewal, and you keep access until the end of the current one instead of getting money back. There are a few situations where a refund is worth asking for:
A renewal you have not used. If Unlimited just renewed and you have not played anything since, contact Amazon customer service quickly. Refunds here are at Amazon’s discretion, not guaranteed.
A trial that converted by accident. Same approach: cancel first, then ask, and say you have not used the paid period.
A charge you never authorised, such as a family member subscribing on your account. Report it to Amazon customer service.
Apple, Google or carrier billing. Amazon’s help pages say those providers’ cancellation and refund policies apply, so ask them, not Amazon.
Keep your cancellation screenshot. Contact Amazon before you dispute a charge with your bank, because a chargeback can cause problems with the rest of your Amazon account.
Still Being Charged? Troubleshooting
Symptom
Likely cause
Fix
No Cancel option in Your Amazon Music Settings
Apple, Google or a carrier bills you
Cancel where the charge comes from (see the table at the top)
Settings still show a renewal date
You did not finish the confirmation step
Repeat the steps until an end date appears
Charged after saying “Alexa, cancel”
The Echo is on a different Amazon account
Cancel on the web from the paying account
Charged after cancelling Prime
Unlimited is a separate subscription
Cancel Unlimited too
Charged after a free trial
The trial converted to a paid plan
Cancel now and ask Amazon about a refund on the unused period
Downloads stopped playing
The paid period has ended
Expected; buy tracks you want to keep or resubscribe
A charge you cannot place
Another Amazon account, a Single-Device plan or a family member
Check Memberships and Subscriptions on each Amazon account you use
Frequently Asked Questions
How do I cancel my Amazon Music subscription?
Go to Your Amazon Music Settings, open the Amazon Music Unlimited section, select Cancel in the Subscription Renewal details and confirm. If Apple or Google bills you, cancel in their subscription settings instead.
Is Amazon Music free with Prime?
Amazon Music Prime is included with Prime: ad-free, full catalogue, mostly shuffle play. Amazon Music Unlimited, with on-demand play and HD audio, costs extra.
How much does Amazon Music Unlimited cost?
In the US in 2026, $11.99 a month for Prime members, $12.99 without Prime, $21.99 a month for the family plan and $5.99 for the Single-Device plan.
Does cancelling Amazon Prime cancel Amazon Music Unlimited?
No. Unlimited is a separate subscription and keeps billing. Cancel it on its own.
Will I lose my downloaded songs?
Songs downloaded through Unlimited stop playing when your paid period ends. Music you bought outright stays yours.
Can I cancel Amazon Music Unlimited with Alexa?
Yes. Say “Alexa, cancel my Amazon Music Unlimited subscription” on a device registered to the paying account, then check your settings for an end date.
Can I get an Amazon Music refund?
Not usually for the current period. For a recent, unused renewal, ask Amazon customer service; it is discretionary. App Store and Google Play refunds go through Apple or Google.
Can I pause Amazon Music Unlimited?
Yes, on an eligible monthly plan billed by Amazon. Annual plans, trials, promotions and app store or carrier plans cannot be paused.
What happens to my Audible audiobook from Amazon Music?
You lose access to it when your billing cycle ends after cancelling or pausing. A separate Audible membership is not affected.
More Cancellation Guides
For a full checklist of recurring charges, start with our guide on how to cancel subscriptions online. These cover the music and audio services people most often stack up:
