Short answer: To cancel Chewy Autoship, sign in at chewy.com, go to Your Account, open Manage Autoship, and click Cancel This Autoship at the bottom of the Autoship page, or call Chewy at 1-800-672-4399, which is open 24/7. Changes must be made before 12:00 a.m. on the day before your ship date, so watch for the pre-shipment email Chewy sends up to 72 hours ahead. The catch: cancelling Autoship does not cancel a Chewy+ membership, and each Autoship you have set up has to be cancelled on its own.
This guide covers how to cancel Chewy Autoship on the website, in the app and by phone, how to skip a shipment or change the frequency instead, and how to cancel a single Chewy order before it ships. It also explains the separate Chewy+ paid membership, Chewy’s 365-day return promise, and what to do about prescription items on Autoship. Every step comes from Chewy’s own Autoship terms, Autoship help page and Chewy+ terms, checked in October 2026.
Who Bills You For Chewy Autoship
Chewy bills every one of these itself, but they are separate programs with separate cancel buttons. Match the charge first.
| What your statement or account shows |
Who bills you |
Where to cancel |
| Chewy order charge every few weeks |
Chewy, for an Autoship order |
Your Account, Manage Autoship, Cancel This Autoship |
| A pending hold about a day before a delivery |
Chewy authorization hold for an upcoming Autoship (not a charge yet) |
Edit or cancel the Autoship before 12:00 a.m. the day before the ship date |
| A $59 Chewy charge once a year |
Chewy, for a Chewy+ membership |
Your Chewy account, or 1-800-672-4399 |
| Chewy Pharmacy or a prescription item |
Chewy Pharmacy, LLC |
Manage Autoship for the order; the pharmacy team for prescription questions |
| A single order you just placed |
Chewy, a one-time order |
Customer Service at 1-800-672-4399 as soon as possible |
| CarePlus pet insurance or a wellness plan |
A separate Chewy insurance or plan product |
That plan’s own account or terms (not covered here) |
In This Guide
How To Cancel Chewy Autoship Online
Chewy’s Autoship terms say you can cancel at any time through Autoship Manager under Your Account. Chewy’s Autoship page gives the button names.
- Go to chewy.com and sign in to the account that holds the Autoship.
- Open Your Account and choose Manage Autoship.
- If you have more than one Autoship, pick the one you want to stop. Each Autoship is cancelled separately.
- Scroll to the bottom of the Autoship page and click Cancel This Autoship.
- Follow the prompts to confirm. This cancels all future shipments for that Autoship.
- Check that the Autoship no longer shows as active, and keep any confirmation email.
- Repeat for every other Autoship on the account if you want to stop them all.
Only want to drop one product? You do not have to cancel the whole Autoship. Choose Remove next to that item on the Manage Autoship page and confirm, and the rest of the Autoship keeps shipping.
For a wider clean-up of recurring charges, our guide on how to cancel subscriptions online shows how to find every subscription on your cards.
Cancel Autoship In The Chewy App
Chewy Autoship is billed by Chewy, not by Apple or Google, so the Chewy app gives you the same Autoship controls as the website.
- Open the Chewy app and sign in.
- Go to your account and open your Autoship management area.
- Select the Autoship you want to stop.
- Choose Cancel This Autoship and confirm.
- Check that it no longer shows as active.
Deleting the Chewy app does nothing to your Autoship. Shipments keep coming until you cancel them in your account or by phone.
Cancel Chewy Autoship By Phone
The Autoship terms name Customer Service at 800-672-4399 as the other way to cancel, and Chewy lists the line as available 24/7.
- Call 1-800-672-4399.
- Give the email on your Chewy account and say which Autoship you want cancelled (or that you want all of them cancelled).
- Ask whether an order is already being prepared. If your ship date is very close, ask the agent to stop that shipment too.
- Ask for an email confirmation and note the date, time and agent’s name.
- Sign in afterwards and check Manage Autoship to make sure nothing is still active.
Skip, Reschedule Or Change Autoship Frequency
If you have just got too much food or litter on hand, skipping or slowing down the schedule keeps your Autoship price without the pile-up. All of these live on the Manage Autoship page.
- Skip one delivery: click Skip Shipment. The next scheduled order is skipped and the Autoship carries on after it.
- Change the frequency: use the Change link in the Frequency section. Chewy says the new frequency starts after your next order date.
- Move the next order date: use the Change link in the Next Order section. Chewy allows this up to 48 hours before the scheduled order.
- Get an order sooner: click Order Now.
- Add a one-off item: use Ship Once With Next Autoship on the product page, so it rides along without repeating.
The Autoship terms also let you change the schedule on a one-time basis, plus your shipping address, payment method and items, at any time before the cutoff.
How To Cancel A Chewy Order Before It Ships
A single order is different from an Autoship. Chewy’s Terms of Use say no sale is complete until shipment, but Chewy does not publish a guaranteed window for cancelling a one-time order, and its orders ship quickly. Act fast.
- Sign in and open the order in your account’s order history. If a cancel option is shown for that order, use it and confirm.
- If there is no cancel option, call Customer Service right away at 1-800-672-4399 (24/7) and ask them to cancel before it ships.
- If the order is part of an Autoship, cancel or edit it in Manage Autoship before 12:00 a.m. on the day before the ship date.
- If the order has already shipped, it can no longer be cancelled. Let it arrive and use Chewy’s free return process (see the returns section).
- Check your card. For a later Autoship order you only see an authorization hold until it ships; Chewy says you are not charged until the order ships, and the hold drops off if the order is cancelled.
Prescription And Pharmacy Autoship
Prescription medications and veterinary diets are sold through Chewy Pharmacy, LLC and need a valid prescription or vet authorization. You can still cancel or skip them in Manage Autoship like any other item, but a few things are different.
- Talk to your vet first. Do not stop a pet’s prescribed medication or diet only because you are cancelling a delivery. Ask your vet how to transition, or where else to fill it.
- Know who to ask. For prescription questions, Chewy’s pharmacy page lists the pharmacy team at 877-977-3879 (24/7) and rx@chewy.com.
- Restarting takes longer. If you cancel and later restart a prescription Autoship, Chewy verifies the prescription with your vet clinic again, so leave extra time before your pet runs out.
- Returns. Chewy does not publish prescription-specific return rules on the pages we checked, so ask the pharmacy team before sending a medication back.
This guide is not veterinary advice.
How To Cancel Chewy+ Membership
Yes, Chewy+ exists, and it is a separate paid membership from Autoship. Chewy lists it at $59 a year with a 30-day free trial. Benefits include free shipping with no order minimum, Chewy+ Rewards (5% back on cat and dog food and health and pharmacy items, 2% on veterinary diets and other purchases), one free virtual vet visit a year and member offers. Chewy updated the Chewy+ terms on October 5, 2026 for new subscriptions and renewals after November 4, 2026.
- Sign in to your Chewy account and open your Chewy+ membership settings, or call Customer Service at 1-800-672-4399. These are the two routes the terms give.
- Turn off auto-renewal or end the membership. The terms say renewal happens unless you tell Chewy before a charge that you do not want to auto-renew.
- On a free trial, cancel before the 30 days are up to avoid the yearly charge.
- Keep the confirmation. You keep Chewy+ benefits until the end of your paid membership term.
Cancelling Chewy+ does not cancel your Autoships, and cancelling Autoship does not cancel Chewy+. Do both if you want to stop everything. Amazon shoppers comparing pet supply costs can also see our guide on how to cancel Amazon Prime.
Autoship Deadlines And What Happens After You Cancel
| Moment |
What Chewy does |
What you can still do |
| Up to 72 hours before the ship date |
Sends a pre-shipment email with the order and price |
Skip, edit or cancel |
| About 24 hours before the ship date |
Places an authorization hold on your payment method |
Edit or cancel until 12:00 a.m. the day before the ship date |
| 12:00 a.m. the day before the ship date |
The edit window for that order closes |
Call Customer Service, or return the order after it arrives |
| Order ships |
The charge posts |
Return under Chewy’s return policy |
Chewy also says it will not raise the price of an order once it is authorized: you pay the price in the pre-shipment email, or less if the price drops before authorization. Once you cancel an Autoship, no further orders are created from it. You lose the Autoship discount on those items, and if you were a new Autoship customer, the first-order offer Chewy advertises (35% off up to a $20 maximum on eligible items) applies only to the first order. Your Chewy account, order history and any Chewy+ membership stay as they are.
Chewy Returns And Refunds
Chewy’s product pages advertise free 365-day returns: “If you and your pet aren’t 100% satisfied, no worries. Just send your items back within a year, at no cost to you.” Autoship orders follow the same Return Policy, per the Autoship terms. Chewy’s help center says you can start a return in the Chewy app with free return shipping, and Customer Care can help at 1-800-672-4399.
For Autoship billing, the main protection is timing: Chewy places only an authorization hold before an order ships and does not charge you until it ships. If you cancel in time, the hold drops off and there is nothing to refund.
For Chewy+, the refund rules are written into the membership terms:
- Cancel within 3 business days of signing up, or of a free trial converting to paid, and you get a full refund to your original payment method, minus the value of benefits you used if that is less than the fee.
- After that, you get a full refund only if your account made no eligible purchases and used no Chewy+ benefits since the latest charge.
- Otherwise the fee is not refundable, though you keep benefits to the end of the term.
- If Chewy ends your membership (other than for misuse), you get a prorated refund for full months remaining.
Cancel Vs Skip Vs Change Frequency Vs Cancel Chewy+
| Option |
Where |
What it does |
Best for |
| Cancel This Autoship |
Manage Autoship |
Ends all future shipments for that Autoship |
You no longer want the product on a schedule |
| Skip Shipment |
Manage Autoship |
Skips the next order only |
You have extra stock this cycle |
| Change frequency or next order date |
Change links on Manage Autoship |
Spaces orders out or moves the next one (date changes up to 48 hours before) |
Your pet eats less than you planned |
| Remove an item |
Manage Autoship |
Drops one product and keeps the rest |
Changing food or litter brands |
| Cancel Chewy+ |
Your account or 1-800-672-4399 |
Stops the $59 yearly membership renewing |
You do not use the free shipping or rewards |
Troubleshooting Chewy Autoship
| Problem |
Why it happens |
Fix |
| An order still shipped after you cancelled |
You cancelled after 12:00 a.m. on the day before the ship date |
Return it free under the 365-day policy, or call 1-800-672-4399 |
| Another Autoship keeps arriving |
You have more than one Autoship and only cancelled one |
Open Manage Autoship and cancel each one |
| A pending charge appears before delivery |
It is an authorization hold placed about 24 hours before the ship date |
Cancel before the cutoff and the hold drops off; otherwise the charge posts when it ships |
| Still charged $59 a year |
Chewy+ is separate from Autoship |
Cancel Chewy+ in your account or by phone |
| Cannot change the next order date |
Date changes close 48 hours before the scheduled order |
Skip the shipment or call Customer Service |
| Prescription Autoship will not restart |
Chewy has to verify the prescription with your vet again |
Call the pharmacy team at 877-977-3879 and contact your vet clinic |
| Charged a different card than expected |
If the chosen card fails, Chewy may charge another card on your account |
Update or remove old cards in your account |
If Chewy Will Not Cancel
Keep a written record of every cancellation: screenshots of Manage Autoship, confirmation emails and notes from phone calls with dates and names. If Chewy keeps shipping and charging after a cancellation that beat the cutoff, ask your card issuer to dispute the charges or block future ones, as a backstop rather than a first step.
You can also report the problem to the FTC at reportfraud.ftc.gov or your state attorney general. The FTC’s “click-to-cancel” rule was vacated by the Eighth Circuit in July 2025, but the Restore Online Shoppers’ Confidence Act (ROSCA) still requires an easy way to stop recurring online charges, and California and other states have automatic renewal laws. This is general information, not legal advice.
Frequently Asked Questions
How do I cancel Chewy Autoship?
Sign in, go to Your Account, Manage Autoship, and click Cancel This Autoship at the bottom of the page, or call 1-800-672-4399. Do it before 12:00 a.m. on the day before your ship date to stop the next order.
How do I cancel a Chewy order?
Open the order in your account and use the cancel option if one is shown; if not, call 1-800-672-4399 right away. Once an order ships it cannot be cancelled, but you can return it free within 365 days.
Can I cancel Chewy Autoship at any time?
Yes. Chewy’s terms say you can cancel at any time through Autoship Manager. An order already inside its edit cutoff may still ship.
Is there a fee to cancel Chewy Autoship?
Chewy’s Autoship terms do not list a cancellation fee. You simply stop getting the Autoship discount on future orders.
What is the deadline to change or cancel an Autoship order?
12:00 a.m. on the day before your ship date. Chewy sends a pre-shipment email up to 72 hours before the ship date as your reminder.
How do I skip a Chewy Autoship delivery?
Go to Manage Autoship and click Skip Shipment. Only the next order is skipped, and the schedule continues after it.
Does cancelling Autoship cancel Chewy+?
No. Chewy+ is a separate $59 yearly membership. Cancel it on its own in your account or by phone.
Can I get a refund on Chewy+?
Yes, within 3 business days of joining or of a trial converting to paid, or later if you made no eligible purchases and used no benefits since the last charge. Otherwise the fee is not refundable.
When does Chewy charge for Autoship?
Your first order is charged when placed. Later orders get an authorization hold about 24 hours before the ship date, and the charge posts when the order ships.
How do I cancel a prescription Autoship on Chewy?
Cancel it in Manage Autoship like any other Autoship, but check with your vet before stopping a medication. For pharmacy questions, call 877-977-3879.
Does deleting the Chewy app cancel Autoship?
No. Autoship keeps running until you cancel it in your account or by phone.
The Short Version
- Sign in and go to Your Account, Manage Autoship.
- Click Cancel This Autoship for each Autoship you want to stop, or call 1-800-672-4399.
- Beat 12:00 a.m. on the day before your ship date, or that order still ships.
- Prefer a break? Use Skip Shipment or change the frequency instead.
- Cancel Chewy+ separately if you pay for it, and return any unwanted order free within 365 days.
