Short answer: To cancel IPSY, sign in at ipsy.com, open Account, choose View Membership on the subscription you want to end, and select Cancel Membership, then Continue Cancellation. Do it by 11:59 p.m. Pacific time on the 25th of the month, or you will still be billed for and receive next month’s order. If you have more than one IPSY subscription, each one has to be cancelled separately.
This guide explains how to cancel IPSY in 2026 for every membership type: IPSY Original (formerly Glam Bag), IPSY Extra (formerly BoxyCharm), the quarterly IPSY Ultimate upgrade (formerly Icon Box) and the Beauty Boost add-on, on monthly or annual billing. It also covers the 25th-of-the-month cutoff, how to skip a month or switch to every other month instead, and IPSY’s no-refund policy. Every step and rule here comes from IPSY’s own Help Center and subscription terms, checked in October 2026.
Who Bills You For IPSY
IPSY bills its members directly on the card, Apple Pay or PayPal account saved in your IPSY profile, so almost every cancellation happens in your IPSY account. Here is how to match a charge to the right place to cancel.
| What your statement or sign-up says |
Who bills you |
Where to cancel |
| IPSY monthly charge (last business day of the month) |
IPSY, for IPSY Original or IPSY Extra on a monthly plan |
ipsy.com, Account, View Membership, Cancel Membership |
| One large IPSY charge once a year |
IPSY, for a prepaid annual membership |
Same steps; cancelling stops the next yearly renewal |
| $65 IPSY charge in the month before a quarterly box |
IPSY, for the IPSY Ultimate upgrade |
Your IPSY account; Ultimate depends on your base membership |
| Extra monthly charge alongside IPSY Extra |
IPSY, for Beauty Boost |
Account, View Membership under IPSY Extra, Beauty Boost, Cancel |
| Apple Pay or PayPal shows IPSY |
Still IPSY (Apple Pay and PayPal are only the payment method) |
Your IPSY account, not Apple or PayPal settings |
| A gift subscription someone bought you |
The gift purchaser paid IPSY |
IPSY Care through the Help Center if you need changes |
In This Guide
How To Cancel IPSY Online
These are the steps from IPSY’s Help Center article How do I cancel my IPSY subscription?. They work on a computer or a phone browser.
- Go to ipsy.com and sign in before 11:59 p.m. PT on the 25th if you want to stop next month’s order.
- Click Account in the top-right corner.
- Find the active subscription you want to end and select View Membership.
- Choose Cancel Membership.
- IPSY asks you to sign in again to verify the account. Do it.
- Select Continue Cancellation. You may see offers to skip or switch first; pass on them if you want to cancel.
- Wait for the on-screen confirmation message and take a screenshot of it, with the date and time visible.
- If you have both IPSY Original and IPSY Extra, go back to Account and repeat the steps for the second subscription.
Cancelling a few beauty and shopping subscriptions at once? Our guide on how to cancel subscriptions online walks through finding every recurring charge on your cards, and if you are trimming shopping memberships too, see how to cancel Amazon Prime and how to cancel Walmart Plus.
Cancel IPSY On Your Phone
IPSY’s help articles describe cancellation through your IPSY account, and its accepted payment methods are cards, Apple Pay, PayPal and IPSY gift cards, which all bill through IPSY rather than through an app store subscription. That means you cancel in your IPSY account even on a phone.
- Open your phone’s browser and go to ipsy.com (or open the IPSY app if you use it, and go to your account area).
- Sign in, then tap the account menu.
- Tap View Membership on the subscription you want to stop.
- Tap Cancel Membership, sign in again when asked, and tap Continue Cancellation.
- Screenshot the confirmation.
If you ever see an IPSY charge listed under Subscriptions in your Apple or Google account, cancel it there as well, because a subscription billed by an app store can only be stopped by that store.
The three tiers work a little differently. IPSY Original is the monthly bag of five deluxe-size samples. IPSY Extra is the monthly box of five full-size products that used to be BoxyCharm. IPSY Ultimate, the old Icon Box, is not a standalone plan: IPSY describes it as a quarterly upgrade to your base membership, with eight full-size products for $65 a quarter, shipping in February, May, August and November.
To cancel IPSY Extra:
- Go to Account, then View Membership on IPSY Extra.
- Choose Cancel Membership and follow the prompts to Continue Cancellation.
- Know that cancelling IPSY Extra also cancels Beauty Boost automatically.
To drop Beauty Boost but keep IPSY Extra (Beauty Boost is a $15 a month add-on to IPSY Extra, per IPSY’s help article):
- Sign in and go to your Account page.
- Under IPSY Extra, click View Membership.
- Click Beauty Boost, then Cancel.
- Confirm, and check that the confirmation page says Beauty Boost has been cancelled. The same 25th cutoff applies: after it, Beauty Boost runs one more month.
To stop IPSY Ultimate:
- Check which membership carries the Ultimate upgrade in Account, View Membership.
- If you are leaving IPSY completely, cancel the base membership (Original or Extra). IPSY says you need an active base membership to stay eligible for quarterly boxes.
- If you want to keep your base subscription and drop only Ultimate, look for the Ultimate option on that membership page. IPSY’s Help Center does not publish separate downgrade steps, so if you do not see one, ask IPSY Care through the Glam Bot before the 25th of the month before a box ships.
Cancel An Annual IPSY Membership
IPSY sells two payment plans: month-to-month, billed on the last business day of each month, and an annual plan that you prepay in full for 12 months. The annual plan renews automatically, billed on the last day of your 12th month.
- Sign in and go to Account, then View Membership on the annual subscription.
- Choose Cancel Membership and Continue Cancellation.
- For an annual plan, IPSY’s terms say to cancel by 11:59 p.m. PT on the 25th of the month before your renewal.
- Keep the confirmation. You will keep getting the orders you already paid for.
Per IPSY’s article I canceled my annual membership. Will I get a refund?, cancelling an annual plan does not refund the unused months. Instead, you keep receiving the remaining prepaid orders, you keep member benefits such as the IPSY Shop and monthly Add-Ons, and the membership will not auto-renew for another year. If you would rather move to monthly, IPSY says you can switch at the end of your 12-month term.
Annual members on IPSY Ultimate pay $65 to the card on file in the billing period before each Ultimate box, and the prepaid credit for that month moves to a later month, which extends the annual term by a month for each Ultimate box.
Cancel Through IPSY Care (No Phone Line)
IPSY says plainly that it does not provide phone support, so there is no IPSY number to call. If the online steps fail, use IPSY Care instead.
- Go to the IPSY support page and click the pink question mark or Ask The Glam Bot. The bot routes you to the IPSY Care team.
- Write one clear message: “Please cancel my IPSY [Original, Extra or Ultimate] membership on the account [your email] and stop all future billing.” Include today’s date.
- You can also reach IPSY Care on X (Twitter) at IPSYCare or on Facebook Messenger.
- IPSY aims to reply within about 24 hours, oldest messages first. Check your spam folder if you hear nothing.
- Keep the transcript. If you write before the 25th but the reply comes after, the transcript shows when you asked.
The 25th Cutoff And What Happens After You Cancel
Everything at IPSY runs on one deadline: 11:59 p.m. Pacific time on the 25th of the month. IPSY’s subscription terms give this example: cancel by April 25 and you get no May box; cancel on April 26 and you are billed for and receive May, but not June.
| Plan |
Cancel by |
Result |
| Monthly Original or Extra |
11:59 p.m. PT on the 25th |
No order or charge next month; cancellation takes effect immediately |
| Monthly, after the 25th |
Any later date |
You are billed for and receive next month’s order, then the cancellation takes effect |
| Quarterly |
11:59 p.m. PT on the 25th of the month before the next quarterly box ships |
No further quarterly box |
| Annual |
11:59 p.m. PT on the 25th of the month before renewal |
Remaining prepaid orders still ship; no renewal |
| Beauty Boost |
11:59 p.m. PT on the 25th |
No Beauty Boost next month; after the cutoff it runs one more month |
Monthly members are billed on the last business day of the month, which is why the cutoff sits a few days earlier. What happens to the rest of your account:
- Points: points from a cancelled membership are stored for up to 12 months, but every point still expires one year after it was earned, and you must be an active member to redeem. A points reward that has not shipped is cancelled and the points are returned.
- Your account: cancelling does not delete your IPSY profile. Deletion is a separate request (see the comparison table).
- Restarting: you can sign up again later from your account.
IPSY Refund Policy
IPSY’s terms state that it “does not process refunds,” and its Help Center adds that there are no cancellations after an order is placed. IPSY also does not accept returns of a bag or box, or of any single product in it. In short:
- A monthly order that was billed after the 25th cutoff ships and is not refunded.
- Unused months on an annual plan are not refunded; the orders keep shipping until the term ends.
- Products you do not like cannot be returned.
The one thing IPSY does replace is a problem order. Its help article on broken or missing products says IPSY replaces items that are damaged in transit, defective or missing, if you report them within 45 days of the shipment date through the Glam Bot. That is a replacement, not a refund.
If you were charged after cancelling before the cutoff, IPSY’s help article says to contact the IPSY Care team, so send your confirmation screenshot.
Cancel Vs Skip Vs Adjust Frequency Vs Delete Account
IPSY offers two ways to take a break instead of cancelling. Both must be set by 11:59 p.m. PT on the 25th to apply to the next order.
| Option |
Where |
What it does |
Billing |
| Cancel Membership |
Account, View Membership |
Ends the subscription |
No more charges after the cutoff it beats |
| Skip a Month |
Your Memberships, Skip a Month |
Skips the next order; monthly boxes resume the following month on their own |
Not billed for the skipped month |
| Adjust Frequency |
Your Memberships, Adjust Frequency |
Switches you to every other month (or back to monthly) |
Billed only in months you receive an order |
| Switch subscription type |
Account, View Membership |
Moves you between IPSY Original and IPSY Extra, or from monthly to annual |
New plan price applies |
| Delete account |
IPSY Care through the Glam Bot |
Deletes your IPSY.com profile and personal information |
Cancel your membership first so nothing is left billing |
Some annual and gifted memberships do not show every frequency option online; IPSY says IPSY Care can adjust or skip shipments for those. Pausing IPSY Extra also pauses Beauty Boost, which resumes when IPSY Extra does. If a skip does not stick, remember that a skipped month resumes automatically unless you put in another request by the 25th of the skipped month.
Troubleshooting An IPSY Cancellation
| Problem |
Why it happens |
Fix |
| Charged after cancelling |
You cancelled after 11:59 p.m. PT on the 25th, so next month’s order was already locked in |
The order ships and the cancellation takes effect the month after. If you cancelled before the cutoff, contact IPSY Care with your screenshot |
| Still getting a bag after cancelling Extra |
You also have IPSY Original on the same email |
Cancel each membership separately in Account |
| Skip or pause option is greyed out |
The 25th cutoff has passed |
Wait until the 1st and set it before the next 25th, or cancel |
| No frequency or skip option on an annual or gift plan |
Not every option shows online for those plans |
Ask IPSY Care through the Glam Bot |
| Beauty Boost still billing |
It was cancelled after the cutoff, or it is attached to an active Extra membership |
Cancel it under IPSY Extra, View Membership, Beauty Boost before the 25th |
| Ultimate box charge after cancelling the base plan |
The Ultimate charge for that quarter was already placed |
Check the cutoff (25th of the month before the box ships) and contact IPSY Care |
| No reply from IPSY Care |
Replies run oldest first, about 24 hours |
Check spam, then try X (IPSYCare) or Facebook Messenger |
If IPSY Will Not Cancel
Keep a written record: the confirmation screenshot, the chat transcript and the date and time you cancelled. If charges continue after a cancellation that beat the cutoff and IPSY Care does not fix it, ask your card issuer to dispute the charge or block future charges from IPSY, as a backstop rather than a first step.
You can also report the problem to the FTC at reportfraud.ftc.gov or to your state attorney general. The FTC’s “click-to-cancel” rule was vacated by the Eighth Circuit in July 2025, but the Restore Online Shoppers’ Confidence Act (ROSCA) still requires a simple way to stop recurring online charges, and California and other states have automatic renewal laws of their own. This is general information, not legal advice.
Frequently Asked Questions
How do I cancel IPSY?
Sign in at ipsy.com, click Account, choose View Membership, then Cancel Membership and Continue Cancellation. Do it by 11:59 p.m. PT on the 25th to stop next month’s order.
What is the deadline to cancel IPSY?
11:59 p.m. Pacific time on the 25th of the month. Cancel after that and you are billed for and receive next month’s order, and the cancellation takes effect the month after.
Can I cancel IPSY in the app?
IPSY bills you directly, so you cancel in your IPSY account, which you can open in the app or a phone browser. Deleting the app does not cancel anything.
How do I cancel BoxyCharm now that it is IPSY Extra?
BoxyCharm is now IPSY Extra. Go to Account, View Membership on IPSY Extra, and choose Cancel Membership; Beauty Boost is cancelled with it.
How do I cancel Glam Bag?
Glam Bag is now called IPSY Original. Cancel it from Account, View Membership, Cancel Membership, before the 25th.
How do I cancel the Icon Box (IPSY Ultimate)?
IPSY Ultimate is an upgrade that needs an active base membership, so cancelling your base Original or Extra membership ends it. To keep the base plan and drop only Ultimate, use the option on your membership page or ask IPSY Care.
Does IPSY give refunds?
No. IPSY’s terms say it does not process refunds or accept returns. It does replace damaged, defective or missing items reported within 45 days of shipment.
Can I pause IPSY instead of cancelling?
Yes. Use Skip a Month to skip one order, or Adjust Frequency to get an order every other month. Both have to be set by 11:59 p.m. PT on the 25th.
Does IPSY have a phone number to cancel?
No. IPSY says it does not offer phone support. Use the Glam Bot in the Help Center, X (IPSYCare) or Facebook Messenger.
What happens to my IPSY points when I cancel?
They are stored for up to 12 months, but each point still expires one year after it was earned, and you have to be an active member to redeem them.
If I cancel my annual IPSY plan, do I lose my remaining bags?
No. You keep receiving the orders you prepaid for and keep member perks; cancelling only stops the plan from renewing for another year.
The Short Version
- Sign in at ipsy.com and click Account.
- Choose View Membership on each subscription, then Cancel Membership and Continue Cancellation.
- Beat 11:59 p.m. PT on the 25th, or next month’s order still ships and bills.
- Cancel Original and Extra separately; cancelling Extra also ends Beauty Boost.
- Expect no refund; save your confirmation and use the Glam Bot if anything goes wrong.
