Top Ecommerce Customer Service Outsourcing Companies
Denzil Otieno
Content Writer - ReVerb
21.05.2024
A thriving eCommerce business can be flooded with customer inquiries that can become overwhelming if not efficiently handled.
Getting help with customer support without sacrificing quality of service is the best solution. That’s where the top companies for outsourcing eCommerce customer service come in.
This listicle highlights some of the best outsourced eCommerce customer support staffing an online store can consider. From innovative startups to global giants, they offer tailored solutions to different types of businesses, bringing cutting-edge tech, deep expertise, and a customer-centric approach.
Need multilingual support? Seamless omnichannel capabilities? Advanced analytics? These top companies for eCommerce customer support outsourcing services have you covered. Whether you manage a small online store or an enterprise-grade brand, explore their offerings to find the perfect fit for your business to streamline operations and drive growth through amazing customer service.
Ecommerce Customer Service Outsourcing Companies At A Glance
Use this table to compare where each ecommerce customer service outsourcing company is based and the services it lists first. Full details on channels, industries and clients follow in each profile below.
Company
HQ
Services
1. Remote Employee
Pampanga, Philippines; Chicago, USA
Customer service outsourcing, accounting, back office outsourcing
2. SupportYourApp
Delaware, USA
Call center outsourcing, live chat support, help desk outsourcing
3. PartnerHero
Boise, ID, USA
Customer support, technical support, player support
4. HiredSupport
Gulberg Lahore, Pakistan
Outsource customer service, Amazon store support, data entry
5. Hugo Inc.
Chicago, Illinois, USA
Customer support outsourcing, digital operations, trust & safety
6. Big Outsource
San Pablo City, Laguna, Philippines
Call center services, back office outsourcing, customer service outsourcing
7. InfluX
Victoria, Australia
Customer support, operational support, technical support
8. Mercatus Outsourcing
Sofia, Bulgaria
Customer service outsourcing, sales outsourcing, back office outsourcing
9. LimTC
Kyiv, Ukraine
Helpdesk & customer support, back office administration, customer success
10. Stellar Staff
Newport Beach, CA, USA
Customer service outsourcing, back office outsourcing, finance & accounting outsourcing (FAO)
11. Telus International
Sofia, Bulgaria
Customer experience, advisory services, AI data solutions
12. Simply Contact
San Jose, CA, USA; Kyiv, Ukraine
Customer service outsourcing, call center services, back office outsourcing
13. Outsourcey
Global remote team
Web design and development, content creation and copywriting, SEO/SEM
The Best eCommerce Customer Service Outsourcing Companies
Meet Remote Employee, one of the top companies for outsourcing eCommerce customer service in the Philippines and on the global stage. This client-focused services provider brings together cutting-edge technologies and an adaptable outstaffing team. A key highlight is the company’s founders, who are business professionals with 50 years of experience in telecommunications.
Remote Employee offers impressive cost reductions of up to 70% compared to onshore hiring while maintaining an exceptional 97% customer retention rate. With offices in Chicago and the Philippines and a 100% customer retention rate, they are undoubtedly one of the best eCommerce customer service outsourcing companies out there.
Services and expertise: customer service outsourcing, accounting, back office outsourcing, business consulting, custom software development, digital strategy, HR consulting, IT strategy consulting, marketing strategy, mobile app development
Location: Pampanga, Philippines; Chicago, USA
Industries: eCommerce, Financial Services, Medical, Real estate, Telecommunications
Clients: Account Acumen, Simple Connect, Source Point Rewards, American Cable & Telephone(ACT), SCG, QuickSmith, ChroniCare
SupportYourApp is an international Support-as-a-Service company that has been providing secure technical, customer support to clients worldwide since 2010. They apply a custom approach to each client, whether it’s 24/7, business-hours, or after-hours support, emails only or omnichannel. With agents based around the world, the company delivers support in 60+ languages.
From healthcare and eCommerce to SaaS and finance, SupportYourApp has helped 250+ clients in various industries elevate their customer experiences. The company has developed their own AI agent, automating more than 80% of customer interactions.
Services and expertise: call center outsourcing, live chat support, help desk outsourcing, omnichannel support, AI customer service solutions, integration services, back office support
Established in 2014, PartnerHero is recognized as the best eCommerce customer support outsourcing services provider known for its focus on people. With 180+ brand-forward customers, 2,800+ amazing associates, 19 remote hubs, and 6 global offices supporting over 12 languages, they have proven that what’s good for people is good for business.
PartnerHero offers expertise in outsourcing operations from idea to IPO, helping businesses reduce costs and generate measurable impact. Their impressive client roster and global presence make them the top eCommerce customer support outsourcing agency on our list.
Services and expertise: customer support, technical support, player support, trust and safety, content moderation, managed help desk, managed help center, quality as a service, software QA
HiredSupport is an award-winning eCommerce customer service outsourcing company that has been a pioneer in the industry since 2010. With a diverse portfolio of clients, they handle business operations 24/7, 365 days a year, no matter the type of work required.
From major SaaS companies to brick-and-mortar businesses, HiredSupport has worked with eCommerce brands worldwide, helping cut costs and improve customer support channels. Their impressive statistics include 125+ global clients, 7k customer interactions per day, and a 40% average revenue boost, solidifying their position as a top company for outsourcing eCommerce customer service.
Services and expertise: outsource customer service, Amazon store support, data entry, eCommerce support, help desk agents, live chat support, lead generation, SaaS support, Shopify store support, transcription, virtual assistants
Location: Gulberg Lahore, Pakistan
Industries: eCommerce, Business services, Retail, Automotive, Dental, Education
Clients: Healthy Stuff Online Ltd, CMO, Game Dev Company, Online Cycling Gear, Indoor Gardens Company
Hugo Inc. is a Chicago‑based outsourcing specialist providing end‑to‑end customer support outsourcing, digital operations, trust & safety, and data/AI services. They deliver global, multilingual, 24/7 support via highly skilled teams, with strong retention and CSAT metrics. Their client roster spans both prominent tech giants and nimble startups across industries like eCommerce, fintech, gaming, media, healthcare, and more.
Services and expertise: customer support outsourcing, digital operations, trust & safety, data & AI services
Founded in the Philippines in 2014, Big Outsource is a cost-efficient yet high-quality top eCommerce customer support outsourcing services provider. Their approach revolves around hard work, enthusiasm, and a commitment to providing top-tier services without breaking the bank.
Big Outsource takes pride in its partnerships, caring about its clients’ businesses as much as its own. With a focus on reducing operational costs while maintaining great quality, they have helped brands like Scholastics successfully launch and operate their products, contributing to user satisfaction, growth, and improved reputation.
Services and expertise: call center services, back office outsourcing, customer service outsourcing
InfluX is a complete support ops solution for startups and scaleups, offering exceptional eCommerce customer support. Founded in 2013 as ‘AWS for customer service,’ they are now the #1 on-demand CX partner, helping businesses scale fast, launch new channels, and improve automatically.
With a global team of 1,118+ experts spread across 123 cities, InfluX provides round-the-clock, on-brand, and on-demand customer support solutions. They have helped clients like Blenders achieve a 94% CSAT during a 20,000-ticket seasonality burst, and ClassPass resolves over 250,000 tickets in one month, making them one of the best eCommerce customer support outsourcing agencies.
Services and expertise: customer support, operational support, technical support, sales support, call centers, support as a service, part-time agents, dedicated support teams, large-scale operations outsourcing, custom CX
Location: Victoria, Australia
Industries: eCommerce, Mobile App, Saas, Startup, Tech, Hospitality, Real Estate, Healthcare
Mercatus is a global ITO and BPO solution provider offering professional IT outsourcing services and technical support. With a presence in over 4 countries, support for 30+ languages, and more than 15 years of experience, they help global companies stay focused on their goals, manage a small online store, and scale better through an omnichannel approach.
Mercatus Outsourcing operates across the EMEA region, serving clients in various languages. Their Corporate Social Responsibility (CSR) initiative reflects their commitment to sustainability, making them a top choice for outsourced eCommerce customer support staffing. For eCommerce businesses built on Magento, investing in high-performance Magento Hosting is equally essential to ensure fast, reliable, and secure customer experiences.
Services and expertise: customer service outsourcing, sales outsourcing, back office outsourcing, call center services, IT staff augmentation
LimTC is a top company for outsourcing eCommerce customer service, bridging cultural differences between businesses worldwide and in Ukraine. With a dynamic, multicultural team challenging industry stereotypes, LimTC sets a new standard. They offer various services, including pre-sales and sales support, helpdesk, and customer support.
With an impressive track record of serving clients in 87+ countries, delivering $3,000,000+ in revenue, maintaining a 98% client satisfaction rate, resolving 100,000+ support tickets, and making 1,774,080+ outbound calls, LimTC is undoubtedly one of the best eCommerce customer support outsourcing agencies.
Services and expertise: helpdesk & customer support, back office administration, customer success, technical support, pre-sales & sales support
Location: Kyiv, Ukraine
Industries: eCommerce, Information Technology, Advertising & Marketing, Business Services, Telecommunications
Stellar Staff is a top eCommerce customer service outsourcing company that simplifies the process of hiring remote staff. With a focus on careful selection, top-tier pairing, tailored skills training, and delivering real results, they ensure a seamless experience for clients. A unique feature is the opportunity to interview candidates before hiring, ensuring the perfect fit for your business.
Founded in 2022, Stellar Staff understands the importance of trust and is committed to fostering successful partnerships. Their dedication to making businesses expand and grow, coupled with their rigorous vetting process, makes them one of the best eCommerce customer support outsourcing services providers on the global stage.
Services and expertise: customer service outsourcing, back office outsourcing, finance & accounting outsourcing (FAO), sales outsourcing
Location: Newport Beach, CA, USA
Industries: Real Estate, Legal, Medical, Finance
Clients: Scine Associates, Unite A Nation, Home Improvement NTX, James Capital, LLC, TCG Prop Inc., BRC LLC (Boston Residential Concierge), Estate Entertainment, Young Sharks, Destiny Property Management, Dental CPA
Telus International, founded in 2004, is a leading digital customer experience (CX) innovator that designs, builds, and delivers next-gen digital solutions for global and disruptive brands. With over 650 clients who believe customer experience is critical to their success, Telus International offers tailored solutions that support the full digital CX journey.
As a premium multilingual contact center, BPO (business process outsourcing), and ITO (information technology outsourcing) provider, Telus International Europe provides high-quality services in over 35 languages. With 3,500+ team members distributed across delivery centers in Bulgaria and Romania and offices in England, Telus International is a top choice for outsourced eCommerce customer support staffing.
Services and expertise: customer experience, advisory services, AI data solutions, digital services
Simply Contact is a proven partner for many of the world’s leading enterprises, SMEs, and startups, offering efficient customer support services that build meaningful connections between brands and consumers. With a focus on seamless communication and effective project management, they ensure a welcoming and cooperative work environment for their 600+ employed agents.
Founded in Ukraine in 2013 and grown into an international firm, Simply Contact has over 10 years of experience and receives 8M+ customer requests annually. Their commitment to simplifying and improving customer service for top companies worldwide makes them one of the best eCommerce customer service outsourcing companies.
Services and expertise: Customer Service Outsourcing, Call Center Services, Back Office Outsourcing
Location: San Jose, CA, USA; Kyiv, Ukraine
Industries: eCommerce, Hospitality & leisure, Government, Information technology, Financial Services, Supply Chain, Logistics, and Transport
Outsourcey simplifies the complexities of eCommerce staffing, offering streamlined eCommerce outsourcing solutions to hire loyal retail and eCommerce talent in two weeks or less.
With a focus on transparency and clear communication, Outsourcey eliminates red tape, ensuring clients feel supported at every step.
From startups to Fortune 500 companies, they help brands scale revenue and improve profitability through efficient outsourcing solutions.
Outsourcey emphasizes the importance of outsourcing key eCommerce tasks, including web design and development, content creation and copywriting, SEO/SEM, social media management, product photography and graphic design, and customer support.
Their approach is centered on creating engaging online experiences, building communities, and ensuring customer satisfaction.
They offer flexible solutions, allowing clients to hire full-time or part-time team members without lock-in contracts or setup fees, and they guarantee to beat competitor service fees.
With 24/7 operations and global workflows, Outsourcey provides complete flexibility, enabling businesses to scale their staff as needed.
Services and expertise: web design and development, content creation and copywriting, SEO/SEM, social media management, product photography and graphic design, customer support, and customer service outsourcing.
Location: Global remote team.
Industries: eCommerce, Retail.
Clients: From startups to Fortune 500 companies.
What Ecommerce Outsourcing Covers
Ecommerce outsourcing companies take over the customer-facing and operational work that grows with order volume. Most online stores start by outsourcing customer support, then add other tasks once the partner proves reliable.
Customer support channels: email and ticket queues, live chat on the store, phone support and replies on social media and marketplace messaging.
Order and account questions: order status, shipping delays, address changes, cancellations, returns, refunds and exchanges.
Marketplace support: handling buyer messages and seller account tasks on marketplaces such as Amazon.
Technical and product support: troubleshooting checkout, account and product setup issues.
Back office tasks: data entry, product listing updates, order processing and fraud or chargeback review.
Coverage and languages: after-hours and weekend coverage, seasonal peaks and multilingual support for international buyers.
Pricing for outsourced ecommerce customer service depends on how the work is measured. Most providers use one of these models:
Hourly rate per agent: you pay for the hours agents are scheduled or logged in. This suits steady, predictable volume.
Dedicated full-time agent: a fixed monthly fee for an agent or team that works only on your store and learns your products.
Per ticket or per contact: you pay for each email, chat or call handled. This suits stores with uneven or seasonal volume.
Monthly package or retainer: a set volume of contacts or hours each month, with overage charges above the limit.
The main cost drivers are agent location, required languages, hours of coverage (24/7 costs more than business hours), channel mix (phone is usually the most expensive), the complexity of your products and the tools or integrations the provider must use.
When choosing a partner, ask for a pilot period, check that they already work with your helpdesk and ecommerce platform, review how they train agents on your brand voice, and agree on response time and quality targets before you sign.
Frequently Asked Questions
How much does it cost to outsource ecommerce customer service?
Cost depends on the pricing model, agent location, languages, hours of coverage and channel mix. Hourly and dedicated-agent models suit steady volume, while per-ticket pricing suits stores with seasonal spikes. Ask each provider for a quote based on your actual monthly ticket volume and coverage hours so you can compare them fairly.
What ecommerce tasks can you outsource?
You can outsource email, chat, phone and social media support, order status and returns handling, marketplace buyer messages, technical support and back office work such as data entry and order processing. Many stores start with first-line support and keep escalations, refunds above a set limit and supplier issues in-house.
Conclusion
eCommerce customer outsourcing companies leverage advanced technologies and multilingual capabilities to offer tailored solutions that meet clients’ unique business needs. Whether you’re a small startup or an established enterprise, partnering with one of these eCommerce customer service outsourcing leaders can help you deliver seamless customer experiences on a budget.
If you want to feature your eCommerce customer support outsourcing firm on this list, email us or submit a form in the Top Choices section. After a thorough assessment, we’ll decide whether it’s a valuable addition.
