Business process outsourcing (BPO) is a business practice in which a company hires a third-party service provider to perform specific business functions, tasks, or processes on its behalf.
The idea of outsourcing business processes emerged as companies started to explore ways to streamline operations and reduce costs by delegating non-core functions to external service providers.
Assigning tasks such as customer support, finance and accounting, human resources, sales and marketing, and back-office operations enables entrepreneurs to concentrate on their strategic initiatives while boosting efficiency and improving results. Thus, the demand for professional BPO services continues to increase across many industries.
Whether you’re seeking cost-effective solutions and access to a global talent pool or external expertise, particularly in areas such as technology, data analytics, and customer service – business process outsourcing is the key to elevating the efficiency of your organization.
Don’t worry about the research; we’ve already done that for you. Here’s the list of top BPO companies known as industry leaders with significant track records, impressive portfolios, and a global footprint.
If there’s one company that deserves the #1 spot in our list of the best sales outsourcing providers, it’s MarketStar. Aiming to generate profit and boost companies’ growth, this agency enhances customer value and conversion rates across all stages of the customer journey to ensure growth where it matters most – with your customers, industries, and regions.
Blending award-winning experience, insights, and technology, MarketStar creates intelligent strategies for acquiring new customers and enhancing revenue. With over 35 years of experience, they provide a dynamic and flexible model that has proven to deliver ROI, differentiate from traditional BPO functions, and cater to specific results-driven sales integration and analytics.
With offices in the USA, India, Bulgaria, Ireland, and the Philippines, MarketStar provides various invaluable services for diverse companies aiming to reduce acquisition costs, widen their customer base, and innovate their sales strategies. Their revenue-driven solutions are meticulously crafted to meet your specific business goals, whether you’re an established enterprise, a hyper-growth company, or a late-stage start-up.
Voice Contact Center is a premier business process outsourcing partner with a team of best customer experience specialists committed to ensuring every interaction between the client and their customers is exceptional. With the expertise of Voice Contact Center’s multilingual consultants and state-of-the-art voicebots and chatbots, the company delivers top-tier omnichannel customer service.
Trusted by industry giants like Rossmann, L’Oreal, Generali, Volvo, and Allegro, Voice Contact Center has been delivering customer service innovation for 14 years. Operating from 5 strategic centers across Poland and with a network of 930 contact center points, the agency provides unparalleled coverage and flexibility.
Back office, sales support, customer service, multilingual service – Voice Contact Center can cover all aspects of your business processes. If you’re searching for a reliable partner who can combine both consultants and the power of bots, they will help you elevate your customer experience while saving both time and resources.
Remote Employee, headquartered in Chicago, is a leading BPO company recognized for its innovative technologies, flexible team, and client-centric services. With 50 years of combined experience in telecommunications, its founders have built a firm that excels in delivering business-aligned services from the Philippines, emphasizing both client success and employee well-being.
The company offers offshoring solutions, allowing clients to handpick their teams and ensuring operations are tailored to their needs. Remote Employee promises significant labor cost reductions and access to a specialized talent pool rigorously selected to handle everything from back office tasks to complex knowledge processes.
By choosing Remote Employee, clients can benefit from customized solutions, a seamless hiring experience, and a professional work environment backed by strong data security. With an average of 60% reduction in labor costs, a 97% customer retention rate, and a commitment to excellence, Remote Employee is the top solution for businesses seeking efficient, quality-driven back office support.
With a 5-star rating on Google, Swiftly has earned its reputation as one of the best BPO companies. Handling all your corporate needs from incorporation to accounting & tax, company secretary, and nominee directors, the agency allows you to automate all your tasks swiftly.
Established in 2023 in the heart of Singapore, Swiftly has quickly become the go-to for businesses of all sizes, from startups to well-established giants. Their impressive portfolio features companies like HSBC, OCBC Bank, the Ministry of Manpower, DBS, and Citibank.
With three flexible subscription plans, Swiftly allows businesses to choose exactly what they need and not overpay. By implementing an innovative and customer-centric approach while working individually with each client, the agency easily becomes a leader in the market, offering companies guidance and support on their way to success. Whether you’re seeking the convenience of online services or prefer a more personal touch with an in-person visit, Swiftly’s team is ready to assist.
Based in Ghana, ZuZo has established itself as a leader worldwide, offering unparalleled end-to-end IT solutions that include managed services and comprehensive contact center solutions & services tailored for businesses of all sizes, from SMEs to multinational corporations, both locally and internationally.
Whether you require inbound and outbound customer service, content moderation, lead generation & sales support, or emergency services, ZuZo offers 24/7 live operator solutions across multiple channels like phone, email, chat, and text, enabling businesses to deliver exceptional customer service anytime. ZuZo’s Omni-channel strategy ensures customers can easily reach businesses through their preferred communication medium, enhancing customer satisfaction.
ZuZo’s team comprises highly trained, multilingual agents capable of handling an array of business processes with high English proficiency, ensuring smooth customer interactions. Located in Accra, Ghana, ZuZo benefits from a strategic location that provides access to a talented pool of agents and competitive pricing without compromising on quality or security.
Digital Minds BPO Services, a distinguished Filipino-owned business process outsourcing company, specializes in delivering tailored solutions for eCommerce, startups, tech companies, accounting firms, marketing agencies, and web development & design companies. Unlike other BPO companies, Digital Minds establishes lasting client partnerships by streamlining necessary yet repetitive tasks, such as customer support services, back office functions, call center operations, and creative services.
Focusing on the thriving online markets of the US, UK, and Australia, Digital Minds offers round-the-clock support for small to mid-sized businesses. Their team can enhance and execute critical non-strategic business processes at a highly competitive cost, allowing clients to allocate resources to more crucial tasks.
Digital Minds BPO Services ensures increased efficiency, scalability, and profitability, with potential payroll cost reductions of up to 70% or more. Boasting highly trained and educated staff, Digital Minds BPO Services guarantees loyalty, security, and growth for your company. From initial consultation through recruitment, Digital Minds BPO Services is committed to providing unparalleled support, ensuring a seamless outsourcing experience for your business.
Elevating customer relations for Nordic brands, Nordicom stands out among its competitors for its outstanding Business Process Outsourcing (BPO) services. Nordic delivers a 360° service experience, from outsourcing customer service, telemarketing, self-service, chat support, and answering service to recruitment, staffing, and B2B & B2C sales.
Founded in 2019, Nordicom has already helped streamline organizational processes for several clients, acting as an extension of their companies. Such a partnership not only saves money but also boosts outcomes. With roots in media and telecom, Nordicom brings a mix of entrepreneurial spirit and problem-solving expertise. They understand the entire customer journey, from branding to sales, communication, onboarding, and service, focusing on tangible results.
Nordicom also offers to offload your administrative burdens, including digital services, to free up your time and enhance operational efficiency. If you’re searching for outsourcing processes and reducing costs while elevating service levels, Nordicom is the perfect company.
HelpSquad is a global BPO that allows companies to outsource their critical customer service and business processes to highly-trained, experienced virtual assistants. HelpSquad virtual assistants can take on any role – customer service agent, call center representative, receptionist, back office operations, and more.
Outsourcing customer support with HelpSquad has been proven to reduce operational costs, increase efficiency, expand productivity, and boost customer satisfaction.
eCommerce retailer, Slinger Bag, saw improvements after just one month of partnering with HelpSquad. HelpSquad freed up the Slinger Bag team to focus on value-added tasks, improved ticket response time by 90%, and boosted customer satisfaction by over 12%.
Most BPOs do not own their own technology, but HelpSquad does. It is not just a BPO contact center. It’s also a technology company. Their team uses 100% PCI and HIPAA-compliant software that includes secure forms technology. This allows virtual assistants to safely and easily collect financial, medical, and personal information.
HelpSquad has a fully featured contact center software that can be used to optimize our client’s business processes and can create unique processes for every customer. Their professional, highly-trained agents will represent your brand with pride and integrity.
With a comprehensive and client-centric approach to boosting the competitiveness of businesses, DEVNRISE is a leading business process outsourcing company.
Founded in 2005, DEVNRISE is dedicated to making websites and web projects functional and income-generating. With years of experience, the agency has successfully completed over 250 projects for companies like MODX, Roche Corporation, Julius Meinl, and more.
Committed to valuing the client’s time, the DEVNRISE team takes on the intricacies of digital projects, crafting custom strategic solutions and allowing clients to focus on their business objectives. The team’s goal-oriented approach ensures that projects are implemented with a deep understanding of the client’s vision.
DEVNRISE’s long-term development plan outlines a step-by-step strategy for online business growth and financial assurance regarding the outcome. They offer flexible payment terms, emphasizing a client-centric approach to web development and digital strategy. With a track record of success and a commitment to excellence, DEVNRISE can become your reliable partner in digital business development.
10. Mobilunity BPO
Mobilunity BPO, established in 2010, initially flourished as a marketing agency before transitioning into an outsourcing agency focused on website development. By 2017, the company pivoted towards specializing in assembling dedicated teams across various domains such as software engineering, customer support, and data annotation.
This evolution underscores their commitment to fostering strong client relationships, employing creative recruitment strategies, and maintaining top talent. Mobilunity BPO is distinguished by its capacity to offer customized staffing solutions, enabling businesses to effectively address a wide spectrum of tasks with skilled professionals from Ukraine.
Discover how Mobilunity BPO has successfully partnered with businesses by exploring their clients.
Invensis is a leading BPO firm trusted by 1000+ global companies, including Airbus, Bank of America, Amazon, Swift, etc. With a rich 22-year background, the company’s extensive expertise spans across 10 verticals, fueling innovation and propelling businesses to maximize their potential.
Invensis has empowered over 600 customers to boost efficiency, increase agility, reduce costs, and modernize their business processes. Become the next organization to experience the advantages of choosing the most preferred BPO service provider like Invensis!
Having 5 prestigious ‘Top BPO Company’ awards, Triniter is one of the best back-office service providers. They specialize in three key areas: customer support, back-office support, and solutions involving automation and AI.
Triniter proudly maintains an amazing client retention rate of 98.7% with esteemed partners such as Microsoft, Nike, and L’Oréal. Join over 1,100 organizations and experience the next-gen customer service with Triniter!
Helpware is one of the best BPO service providers with a modern approach to the outsourcing model. They’re great at connecting people from diverse cultures, building strong teams in various locations, and prioritizing employees’ well-being.
Helpware goes beyond conventional approaches by harnessing transformative processes that propel businesses toward ambitious growth.
Since 2015, the Helpware team has successfully served more than 150 clients globally, earning recognition through 18 remarkable awards and recognitions. The company is fully equipped to assist you with digital customer services, content control and verifications, AI operations, data labeling, and back-office outsourcing services.
Peak Support is next on the list of the best BPO companies aiming to deliver results beyond clients’ expectations and a ‘Wow!’ reaction. They’re genuine experts in delivering customer and technical support, back-office services, sales and marketing assistance, accounting services, and AI operations.
Whether you’re an expanding business or one of the most innovative brands globally, Peak Support can manage tasks of any scale and complexity.
Maxicus is one of the top business process outsourcing companies based in India. With a team of over 5,000 professionals with offices in 5 different cities, Maxicus boasts extensive expertise in technician and customer support, sales, process automation, back-office transformation services, revenue growth, customer lifecycle management, and phygital V-commerce.
They’ve collaborated with Fortune 50 companies, achieving notable improvements in conversion rates and customer satisfaction.
When it comes to outsourcing back-office services, Unity Communications is your go-to choice. Since 2009, they have built exceptional, creative, cost-effective teams, ensuring maximum operational efficiency.
Unity Communications excels in administrative support, data entry services, general bookkeeping and accounting receivables, email and live chat, and customer support virtual assistants.
Apart from back-office assistance, they offer eCommerce support services, tech support teams, healthcare BPO services, and call center services.
Meet Remote CoWorker, one of the top business process outsourcing companies founded in 2013. To help you focus on your core strengths, Remote CoWorker will empower your business with cutting-edge technologies and experts, leading to a potential 80% increase in productivity.
In addition to 24/7 availability, their advantages include quality assurance, robust operational security, and a 100% client success rate. So whether you require optimization of sales, customer management, marketing, research, or data entry processes, Remote CoWorker has got you covered!
Being one of the best BPO companies, Cognizant can enhance your ROI and achieve better business outcomes through AI-powered process transformation. Just imagine X8 ROI by intelligent automation – these are impressive results Cognizant can deliver!
They can assist you with AI training services, omnichannel customer care, finance and accounting, marketing operations, healthcare and life science services, finance and banking services, and healthcare PSaaS. Thus, if your enterprise is ready to drive innovation and growth, Cognizant is the perfect BPO partner to hire!
Since its establishment in 1998, Accenture has evolved into a prominent global organization with offices in 50 countries and a distinguished reputation as one of the best BPO providers.
Through effective strategies and managed services, Accenture helps businesses achieve resiliency and competitive advantage, transforming processes in a way that eventually leads to better outcomes and reinvention.
Accenture is poised to tackle any challenge – its expertise spans various sectors, including aerospace and defense, healthcare, life science, and traveling. Their continuous investment in technology and skillful workforce ensure value delivery through optimized operations to help your company maintain the leading position in the market.
Businesses across diverse sectors have increasingly adopted business process outsourcing as an essential part of growth strategy. Now, delegating non-core, repetitive, and time-intensive tasks to external service providers empowers organizations to concentrate on core competencies and strategic objectives.
We aim to make this article a valuable resource in your search for the perfect BPO partner. The companies mentioned above can not only assist your organization in cost reduction but also provide access to bridge skill gaps, leading to a significant improvement in your business’s operational efficiency.
If you want to add your business process outsourcing company to this list, email us with your request. After a thorough review, we’ll decide whether it’s a valuable addition.