Short answer: To cancel SimpliSafe monitoring, call SimpliSafe support or use live chat, or (in some states) submit a cancellation request online from your account. Monitoring is month to month with no contract and no termination fees, so cancel before your next bill date to avoid the coming month’s charge. The catch: only the Account Owner can cancel, you may need to give your Safe Word, and partial months are not refunded.
If you are figuring out how to cancel SimpliSafe, the good news is that there is no long-term contract to buy out. SimpliSafe’s own terms describe monitoring as a monthly subscription that runs until either side ends it, with “no termination fees.” The work is in reaching the right channel, proving you are the Account Owner, and timing the request so you are not billed for another month. This guide walks through every official route, what happens to your hardware afterward, the 60-day return window on equipment, and what to do if you are moving instead of quitting. If you are cleaning up several recurring charges at once, our guide on how to cancel subscriptions online covers the bigger picture.
| Where you bought or what your statement says |
Who bills you |
Where to cancel |
| SimpliSafe monitoring plan (any plan, any purchase channel) |
SimpliSafe |
SimpliSafe support by phone or chat, or online in states where that option is offered |
| Hardware bought on simplisafe.com or with a SimpliSafe representative |
SimpliSafe |
Return through SimpliSafe support within 60 days of delivery |
| Hardware bought at a retailer or another online seller |
That retailer |
Return through the retailer under its own policy; cancel monitoring separately with SimpliSafe |
| You moved into a home with SimpliSafe already installed |
Nobody until you activate a plan |
Nothing to cancel; the previous owner cancels their own plan |
In This Guide
Before You Cancel SimpliSafe
A few minutes of prep makes the call or chat much shorter. SimpliSafe’s help center is clear that only the Account Owner can cancel or downgrade a monitoring plan, and that you may be asked to verify your identity with your Safe Word before any change is made. A SimpliSafe community admin also confirmed that agents verify the Safe Word before they process a cancellation.
- Confirm you are the Account Owner. If a spouse, landlord or former roommate set up the account, they have to make the request, or transfer ownership first.
- Find your Safe Word. It is the verbal passcode you chose during setup, the same word the monitoring center asks for during an alarm. If you have forgotten it, look it up in your account before you contact support.
- Note your bill date. Your plan bills monthly on the date you first started. Cancelling before that date avoids the next month’s charge.
- Decide what you want instead. If you just want to pay less, a downgrade may suit you better than a full cancellation. If you are moving, a transfer may be easier. Both are covered below.
- Check where you bought the hardware. If you are still inside 60 days and bought directly from SimpliSafe, you may be able to return everything for a refund.
How To Cancel SimpliSafe By Phone
Phone is the route SimpliSafe names most consistently. Its plan change article lists 1-888-783-8441 for downgrades and cancellations, and its Contact Us page lists 1-888-910-1458 as the main support line, open every day from 8 a.m. to midnight Eastern time. SimpliSafe’s Terms of Service also name 1-800-548-9508 as a phone cancellation number. Any of these routes into SimpliSafe support; if one menu does not offer a cancellation option, follow the prompts toward account or billing help.
- Call SimpliSafe support from a quiet place with your account email and Safe Word ready.
- Follow the phone prompts toward account, billing or monitoring changes.
- Tell the agent you want to cancel your monitoring subscription, and give the address or location you want cancelled if you have more than one.
- Verify your identity with your Safe Word when asked.
- Listen to any retention offer, then confirm that you want to cancel. You are not required to accept a discount or a downgrade.
- Ask the agent to confirm the effective date and whether your next bill date will be charged.
- Watch for the confirmation email that SimpliSafe says it sends to the Account Owner’s email address once the cancellation is processed. Keep it.
SimpliSafe’s terms say a cancellation is effective “upon SimpliSafe’s receipt and confirmation thereof,” so the confirmation is what counts. Write down the date, time, agent’s name and any reference number.
How To Cancel SimpliSafe By Live Chat
SimpliSafe’s help center says you can contact support “through chat” to cancel, and its Contact Us page describes chat as available 24/7. Chat has one advantage over phone: you get a written transcript.
- Go to the SimpliSafe support site and open the Contact Us page.
- Select Start Chatting.
- Type a clear request, for example: “I am the Account Owner and I want to cancel my monitoring subscription for [address].”
- Verify your identity when asked. Be ready to provide your Safe Word.
- Decline any retention offer you do not want and restate that you want to cancel.
- Before closing the chat, ask for written confirmation that the cancellation is complete, and save or screenshot the full transcript.
- Check your email for the cancellation confirmation.
How To Cancel SimpliSafe Online
SimpliSafe’s help center says that in some states you can start your cancellation online. The option is only available during standard operating hours, and you will not see it if your state is not included.
- Go to SimpliSafe.com and sign in.
- Tap the Account icon on the home screen.
- Select Security Dashboard.
- Select Manage Account.
- Scroll to the bottom of the screen and submit the cancellation request.
- Wait for the confirmation email before assuming you are done. The online form starts the request; the confirmation finishes it.
If you do not see the cancellation option at the bottom of Manage Account, it is either outside standard hours or not offered in your state. Use chat or phone instead.
How To Return SimpliSafe Hardware Within 60 Days
SimpliSafe still advertises that you can test its system in your home for 60 days. Its return policy says the window runs from the delivery date, SimpliSafe covers return shipping, and you get a full refund if you are not fully satisfied. The policy only applies to equipment bought directly on the SimpliSafe website or with help from a SimpliSafe representative. Equipment from a retail partner or other online seller has to go back to that seller.
- Find your order number.
- Contact SimpliSafe support through the Contact Us page and ask to return your system.
- Support creates a prepaid shipping label for you.
- Remove batteries from any sensor or camera you have used or whose battery tab you pulled. Devices with the tab still in place can ship as they are.
- Pack every device securely. If you reuse the original box, remove or fully cover the old shipping labels.
- Attach the prepaid label and ship the box.
- Expect processing to take 5 to 7 business days after the warehouse receives it. The refund goes to your original payment method, and SimpliSafe notes that processing may take longer at times.
The return policy does not mention monitoring fees. Returning hardware does not automatically end a monitoring plan, so cancel the plan separately and ask about any monitoring refund at the same time.
Cancel SimpliSafe When Moving, Or Take It With You
Moving is one of the most common reasons people search for how to cancel SimpliSafe, but SimpliSafe offers three moving paths: take the whole system, take part of it, or leave it behind. You only need to cancel if you do not want monitoring at your new place.
If You Are Taking The System With You
- Call SimpliSafe’s moving line at 1-888-692-0229 to order a Mover’s Kit, which includes packaging and new adhesives.
- Chat with support to schedule your monitoring address change in advance so it takes effect when you arrive.
- Set the system to Off in the app, unplug the Base Station and remove one battery to prevent false alarms.
- Label and pack each device.
- At the new home, check whether your police or fire department requires a monitoring permit, update your Wi-Fi and reinstall your devices.
If You Are Leaving The System Behind
- Call SimpliSafe at 1-888-692-0229 before you leave to review your monitoring, including transferring service to a new system at your new location or cancelling.
- Remove all cameras (indoor, outdoor and video doorbells) from your account so the next occupant can add them to their own account.
- Remove any Smart Locks in the app under Device Settings.
- Leave the hardware in place. The new owner creates their own SimpliSafe account and activates their own plan.
Moving usually means shutting down other home services too. If your internet provider is on the list, see our guides to cancel Xfinity or cancel Bell Internet, and remember that SimpliSafe’s moving checklist tells you to update your Wi-Fi and reconnect cameras at the new address.
Billing Dates And What Happens After You Cancel
SimpliSafe’s terms say monitoring bills in advance and “recurs thereafter on a monthly basis” on your original bill date. They also say that “subscriptions terminated before the billing date will not create a charge for the coming month.” In plain terms, the deadline that matters is your next bill date. Cancel and get confirmation before it, and you will not be billed again.
- Professional monitoring stops. Once the plan ends, the monitoring center no longer responds to your alarms.
- Plan features stop. Features tied to your plan tier, such as camera recordings, end with the subscription. Check the plan comparison in your account if you are unsure what your tier includes.
- Your data may be deleted. The terms say SimpliSafe may delete account data when a storage period expires or the agreement ends, unless the law requires otherwise. Download any recordings you want to keep before you cancel.
- Product protection plans end. SimpliSafe’s terms say product protection plans terminate once a subscription is terminated or interrupted.
- Remote disconnection. The terms allow SimpliSafe to remotely disable or disconnect the system after termination.
What SimpliSafe Hardware Does Without A Plan
You own the hardware you bought, and cancelling monitoring does not take it away. SimpliSafe’s Terms of Service say that without a subscription the system “may still function as a local alarm,” with limited app or web controls. SimpliSafe’s current plan list also includes an Unmonitored option alongside paid tiers, which suggests the system can stay on your account without a paid plan.
What that means in practice: the sensors can still trigger the Base Station siren at home, but nobody is notified and no one dispatches help. If you want to keep some app access or camera recording, ask about the lower-cost tiers (SimpliSafe’s plan list includes Standard and Self-Monitoring w/Camera Recordings) before you fully cancel. Upgrades can be done in the app under Plan & Billing, but downgrades go through a phone specialist.
SimpliSafe Refund Policy
SimpliSafe’s refund rules come from two places: the monitoring terms and the hardware return policy.
- Monitoring, partial months: The terms say SimpliSafe “shall not refund any unearned service charges with respect to any partial calendar month.” If you cancel halfway through a paid month, you will not get the rest of that month back.
- Monitoring, full unused months: The terms say SimpliSafe “shall refund any unearned service charges with respect to any full calendar month following any termination,” and that unused prepaid months go back to your payment method on file.
- Termination fees: The terms state “there are no termination fees.”
- Hardware: Full refund within 60 days of delivery for equipment bought directly from SimpliSafe, with prepaid return shipping. Refunds go to the original payment method after the warehouse processes the return.
- Retail purchases: Equipment bought at a store or another online seller follows that seller’s return policy.
Cancel, Downgrade, Return Or Transfer: Compared
| Option |
How to do it |
What you keep |
Best for |
| Cancel monitoring |
Phone, chat, or online in some states; Account Owner plus Safe Word |
Your hardware, which may still work as a local alarm |
You no longer want to pay monthly |
| Downgrade plan |
Call a SimpliSafe specialist; Account Owner only |
A lower-cost plan with fewer features |
You want to keep some features for less |
| Return hardware |
Contact support within 60 days of delivery for a prepaid label |
Nothing; you get a full refund on equipment |
New customers who changed their mind |
| Move the system |
Moving line or chat to update your monitoring address |
Your hardware and plan at the new address |
You are relocating and still want security |
| Leave it behind |
Call the moving line; remove cameras and Smart Locks |
Your account; the new owner sets up their own |
Selling or leaving a home with the system installed |
Troubleshooting SimpliSafe Cancellation
| Problem |
Why it happens |
Fix |
| No cancel option in Manage Account |
Online cancellation is only offered in some states and during standard operating hours |
Use live chat (24/7) or call support |
| Agent will not process the request |
You are not the Account Owner, or could not verify the Safe Word |
Have the Account Owner contact support, or recover the Safe Word first |
| Charged after cancelling |
Cancellation was confirmed after your bill date, or was never confirmed |
Send support your confirmation email or transcript and ask for a review |
| Returned hardware but still billed for monitoring |
A hardware return and a monitoring cancellation are separate actions |
Cancel the plan by phone or chat and ask about any refund |
| Retailer refused your return |
The 60-day SimpliSafe policy only covers direct purchases |
Check the retailer’s own return policy |
| Siren went off after you cancelled |
The system can still act as a local alarm |
Turn the system Off in the app or keypad, or unplug the Base Station and remove a battery |
| Multiple locations, only one cancelled |
Each location has its own plan |
Name every location when you cancel and confirm each one |
If SimpliSafe Won’t Cancel
Put your request in writing (chat transcript or the mailed notice SimpliSafe’s terms allow) and keep every confirmation. If charges continue after a documented cancellation, dispute them with your card issuer and ask your bank whether it can block future charges from the merchant as a backstop. You can also report the problem to the FTC at reportfraud.ftc.gov and to your state attorney general.
The FTC’s “click to cancel” rule was vacated by the Eighth Circuit in July 2025, but the federal Restore Online Shoppers’ Confidence Act (ROSCA) still applies to online subscriptions, and California and several other states have automatic renewal laws of their own. This is general information, not legal advice.
Frequently Asked Questions
How do I cancel SimpliSafe?
Call SimpliSafe support, use live chat, or in some states submit a cancellation request from Account > Security Dashboard > Manage Account on SimpliSafe.com. Only the Account Owner can cancel, and you may need your Safe Word.
Can I cancel SimpliSafe online?
Only in some states, and only during standard operating hours, according to SimpliSafe’s help center. If you do not see the option, use chat or phone.
Does SimpliSafe have a contract or cancellation fee?
No. SimpliSafe says plans are paid monthly “with no contracts or hidden fees,” and its terms state “there are no termination fees.”
What is the SimpliSafe phone number to cancel?
SimpliSafe’s plan change article lists 1-888-783-8441 for cancellations, and its Contact Us page lists 1-888-910-1458 as the main support line (8 a.m. to midnight Eastern, every day).
Will I get a refund if I cancel SimpliSafe mid-month?
Not for the partial month. SimpliSafe’s terms refund full unused calendar months but not partial ones, so cancel just before your bill date.
Can I still return SimpliSafe within 60 days?
Yes, if you bought directly from SimpliSafe. You have 60 days from delivery, SimpliSafe pays return shipping and you get a full refund on the equipment.
Does SimpliSafe work without a monitoring plan?
SimpliSafe’s terms say the system may still function as a local alarm with limited app or web controls, but no one monitors it or dispatches help.
How do I cancel SimpliSafe when I move?
Call SimpliSafe’s moving line at 1-888-692-0229. You can cancel, move the system to your new home, or transfer service to a new system there.
Does cancelling SimpliSafe delete my camera recordings?
Recording features end with the plan, and SimpliSafe’s terms say it may delete account data when the agreement ends. Download anything you want to keep first.
How do I know my SimpliSafe cancellation went through?
SimpliSafe says it emails a confirmation to the Account Owner once the cancellation is processed. Without that email, assume the plan is still active.
The Short Version
- Make sure you are the Account Owner and have your Safe Word ready.
- Check your bill date and cancel before it to avoid the next monthly charge.
- Cancel by live chat, by phone, or online from Manage Account if your state offers it.
- Get the confirmation email and save your transcript or call notes.
- If you bought hardware directly within the last 60 days, request a prepaid return label for a full refund.
- Download any recordings you want, then decide whether to keep the hardware as a local alarm.
