How To Cancel Xfinity In 2026: Phone, Store, Equipment And Fees
David Roberts
Founder and CEO
04.10.2026
Short answer: call Xfinity on 1-800-XFINITY (1-800-934-6489), say you want to cancel service, decline the retention offers and ask for a confirmation number. You can also schedule a callback from the cancel page at xfinity.com/cancel or cancel in person at an Xfinity Store. Pick your disconnect date, then return the gateway, TV boxes, remotes and power cords at an Xfinity Store or UPS Store and keep the receipt. Charges are prorated to the day you disconnect.
Cancelling Xfinity is not hard, but it is not one click either. There is no cancel button for home internet and TV, chat will not disconnect you, and the money people lose usually comes after the call: unreturned equipment, a Mobile line that suddenly costs more, or a fee on an older contract.
This guide covers every route, from phone and store cancellation to NOW prepaid internet, Mobile, streaming add-ons, equipment returns and fees.
First, Check Who Is Billing You
One Xfinity statement can hide three or four separate subscriptions. Check your bill and bank statement before you call, so you cancel each one in the right place.
What you see on the bill or statement
Who bills you
Where to cancel
COMCAST or XFINITY, with Internet, TV or Voice lines
Comcast directly
Phone, scheduled callback or Xfinity Store
Xfinity Mobile lines on the same bill
Comcast (Xfinity Mobile)
Port your number to a new carrier, or contact Xfinity to close the line
StreamSaver, or Netflix and Apple TV through Xfinity
Comcast, as an add-on
Xfinity StreamStore, then Manage, then Remove bundle
Peacock added on an X1, Xumo Stream Box or Flex box
What Xfinity Costs In 2026 And Whether You Have A Contract
Whether cancelling costs you anything beyond the final bill depends mostly on when you signed up. In April 2025 Comcast moved its main internet plans to a five-year price guarantee with no annual contract, which means those customers can cancel without an early termination fee. Customers on older promotional deals, especially TV bundles, may still be inside a one or two year agreement.
Service
Advertised US price (varies by area)
Contract
What to check before cancelling
Internet 300 Mbps
From about $45 a month
No annual contract, 5-year price guarantee
Any included Mobile line
Internet 500 Mbps
From about $60 a month
No annual contract, 5-year price guarantee
Any included Mobile line
Internet 1 Gig
From about $70 a month
No annual contract, 5-year price guarantee
Peacock Premium promotion and Mobile line
Older promotional plans and TV bundles
As shown on your bill
May have a minimum term agreement
Early termination fee and end date
Xfinity Mobile
Per line, as shown on your bill
No line contract; device payment plans continue
Device balance and number transfer
NOW Internet and NOW TV
Prepaid
None
End of the prepaid period
Prices depend on your address, so your own bill is the figure that matters. To check for a contract, sign in and look under your account settings for contracts or agreements.
When To Cancel: Prorating And The Final Bill
Unlike most streaming subscriptions, Xfinity does not make you wait for the end of the billing cycle. When you cancel, Xfinity prorates your service charges to the day of disconnection, so you pay only for the days you had service. That gives you two practical rules:
Pick a disconnect date. You can usually schedule it for a future day, so line up your new provider first and avoid a gap in service.
Expect two bills. The regular bill often arrives, then a separate final bill in the same month. The final bill can include prorated charges, any early termination fee and charges for equipment Xfinity has not received yet.
Keep paying anything already billed until the final statement arrives, or you risk a late fee on an account you thought was closed.
Can You Cancel Xfinity Online Or By Chat?
This is where most people get stuck. For standard postpaid Xfinity Internet, TV and Voice, the answer in 2026 is no. Xfinity’s cancel page offers three ways to cancel: calling, scheduling a call, or visiting an Xfinity Store. There is no cancel button in your online account or the Xfinity app.
The Xfinity Assistant chat will not disconnect you either. Xfinity agents have told customers in its own community forums that they are unable to disconnect services through chat, and instead point them to a cancellation request that leads to a phone call from the team. The federal “click to cancel” rule that would have required an online option was struck down by a US appeals court in 2025, so for now the phone or store is the route.
There are two exceptions where you can cancel without calling:
NOW Internet and NOW TV. These prepaid services can be paused or cancelled online in the NOW portal. See the NOW section below.
Add-ons. StreamSaver and Peacock billed through Xfinity can be removed online or from your TV box without touching your internet.
How To Cancel Xfinity By Phone
The Xfinity cancel service phone number is 1-800-XFINITY, which is 1-800-934-6489. It handles internet, TV and voice. Before you dial, have your account number, the account holder’s details and your preferred disconnect date ready.
Call 1-800-934-6489 from the phone number on the account if you can. It helps the system identify you faster.
Tell the automated assistant you want to cancel service. It will offer troubleshooting and plan changes first. Keep repeating that you want to cancel, or ask for an agent.
Verify your identity. Only the account holder or an authorised user can cancel.
Name every service you want to end. Say “internet, TV and voice” or whichever apply, and say separately whether you want to keep Xfinity Mobile. Cancelling one service does not automatically cancel the others.
Decline the retention offer, or take it on purpose. You will usually hear a discount or a cheaper plan. If you still want out, say no clearly.
Set the disconnect date and ask whether any early termination fee applies.
Ask how to return your equipment and confirm which devices are listed on your account.
Get a confirmation or reference number, the agent’s name and the disconnect date. Write them down or screenshot the confirmation email.
How To Cancel Xfinity At A Store Or By Callback
Cancelling at an Xfinity Store has one big advantage: you can return your equipment in the same visit and leave with a receipt showing the serial numbers. That removes the most common source of surprise charges.
Find your nearest store at xfinity.com/stores.
Bring every rented device: the gateway or modem, TV boxes, remotes and power cords. HDMI, Ethernet and coaxial cables can stay with you.
Bring photo ID and your account details.
Ask the agent to cancel the services and log the equipment return on the same visit.
Keep the receipt. Store returns are removed from your account straight away.
For a callback, go to xfinity.com/cancel and choose the option to schedule a call. An agent calls you at the time you pick and runs through the same steps as the phone route.
Cancelling Xfinity Internet, TV Or Voice Separately
You do not have to leave Xfinity completely. Plenty of people cancel Xfinity TV and keep internet, or cancel Xfinity internet and keep Mobile. The process is the same call or store visit; you just name the service you are dropping.
Cancelling TV only. Return the TV boxes and remotes, and check whether a bundle discount on your internet disappears with the TV. Ask the agent for the new internet-only price before agreeing.
Cancelling internet only. Check what this does to Xfinity Mobile. Free or discounted Mobile lines are tied to having Xfinity Internet, and Xfinity says keeping Mobile on its own adds a $25 a month charge per account.
Cancelling Voice. If you want to keep your home phone number, port it to the new provider before you cancel, or the number can be lost.
How To Cancel Xfinity Mobile
Xfinity Mobile works differently from home services, and doing it in the wrong order loses your phone number.
Decide whether you are keeping your number. If you are, do not cancel the line yourself.
Unlock your phone if you are taking it to another carrier. Xfinity unlocks a financed phone only once the device is paid off.
Get your number transfer PIN from your Xfinity Mobile account online or in the Xfinity app. It expires after seven days.
Give the PIN to your new carrier. Once the transfer completes, Xfinity cancels that line automatically.
If you are not keeping the number, contact Xfinity to close the line instead.
Two money points. If you still owe on a phone, you can pay it off or keep making monthly payments, but only while you keep another Xfinity service. If you cancel everything, the remaining device balance becomes due on your final bill. Data charges on Unlimited lines are split by how much of the billing cycle has passed, while By the Gig data is not prorated.
How To Cancel Xfinity NOW Prepaid Internet Online
NOW Internet and NOW TV are Xfinity’s prepaid services, and they are the one part of Xfinity you can cancel online.
Sign in to the NOW portal at xfinity.com/now.
Open your active service.
Choose Pause or cancel service, or select Turn off autopay.
Confirm, and check that autopay shows as off.
There is no refund for unused prepaid time, but service keeps working until the period ends.
StreamSaver, Peacock And Other Streaming Perks
StreamSaver. This bundle of Netflix, Apple TV and Peacock is billed by Xfinity. To cancel it, open the Xfinity StreamStore, click Manage, select Remove bundle and confirm. It ends immediately and you lose the bundled apps straight away, so time it for the end of a show rather than the middle.
Complimentary Peacock Premium. Some plans, including the 1 Gig internet plan at the time of writing, come with Peacock Premium as a promotion. Xfinity says that if you qualify for a complimentary Peacock offer, you keep it after cancelling StreamSaver. A promotion tied to your internet plan is a different matter: expect it to stop when the internet does.
Peacock bought on an Xfinity TV box. If you signed up on an X1, Xumo Stream Box or Flex box, Xfinity bills you and you cancel in that box’s settings. You keep access until the date shown.
Direct subscriptions. If Netflix or Peacock bills your card directly, cancelling Xfinity does not touch them. See our guides to cancelling Peacock and cancelling Netflix.
Movies and shows you bought stay available in Xfinity Stream under your primary Xfinity ID.
How To Return Xfinity Equipment
Returning rented equipment is free, and it is the step that decides whether your final bill is clean. Anything Xfinity has not received can be charged as unreturned equipment, and customers have reported charges of around $150 for a single device. You have three ways to return it:
Return method
How it works
When it clears your account
Xfinity Store
Drop off the devices, remotes and power cords; no form needed
Immediately, with a receipt
UPS Store
Hand over the equipment; UPS boxes and ships it to Xfinity at no cost
Up to about two weeks
UPS prepaid label
Print a label at xfinity.com/returns, box the equipment, then drop it at UPS or book a pickup
Up to about two weeks
Return the device, its remote and its power cord. HDMI, Ethernet and coaxial cables can be kept.
Get a receipt that shows serial numbers. Both Xfinity Stores and UPS Stores give one. It is your proof if a charge appears later.
WiFi extenders, cameras and Mobile devices have their own return processes, so check those separately.
If you have already been charged, it is not too late. Xfinity agents say unreturned equipment charges are reversed once the device is received.
Xfinity Early Termination Fees
An early termination fee applies only if your services are on a minimum term agreement and you end them before the term runs out. Customers on the no annual contract plans launched in 2025 do not pay one.
It is prorated. The fee shrinks with every month you have already served. Xfinity agents have described it as a set amount for each month left on the agreement, with no fee in the first 30 days. Your agreement sets the exact figure, so check it in your account or ask on the call.
Moving does not usually waive it. Xfinity says the fee is not reversed when you move somewhere it does not serve, unless the move is a military deployment or you start new Xfinity service within 90 days.
It lands on the final bill, not the regular one, so do not assume you escaped it because the next monthly bill looked normal.
Moving? Transfer Instead Of Cancelling
If Xfinity serves your new address and you are happy with it, transfer rather than cancel. Xfinity’s moving tool at xfinity.com/moving lets you set a stop date at the old home and a start date at the new one, and a transfer keeps any contract running instead of triggering a fee.
If you are moving somewhere Xfinity does not serve, or you are switching providers anyway, cancel as normal, return your equipment before you pack the truck and give Xfinity a forwarding address for the final bill. Canadians leaving a provider will find the same pattern in our guide to cancelling Bell Internet.
Retention Offers And The Temporary Service Plan
Almost every cancellation call includes an offer to stay, usually a lower price, a cheaper plan or a bill credit. If price is your only reason for leaving, hear it out and get the offer in writing.
If you only need a break, Xfinity has alternatives to cancelling:
Temporary service plan. A 90 day plan at a lower monthly rate with internet only, or internet and voice. TV pauses and speeds may be slower. Your normal services and charges return automatically after 90 days, so set a reminder.
Seasonal hold and military suspension. Xfinity’s cancel page also offers a temporary hold on services and a suspension for military deployment.
What Happens After You Cancel
Item
What happens
Internet and TV
Stop on the disconnect date; charges prorated to that day
Comcast.net email
Kept if you signed in within 90 days before disconnecting; you must keep signing in to stop it closing for inactivity
Movies and shows you bought
Still available in Xfinity Stream under your primary Xfinity ID
Xfinity WiFi hotspots
Featured hotspots only, unless you keep Xfinity Mobile
Xfinity Mobile
Stays active if you keep it, with a $25 a month charge per account once home services end
Device payment plan
Balance due on the final bill if you cancel everything
Rented equipment
Charged on the final bill until Xfinity receives it
If your comcast.net address is the login for your bank or other accounts, move them to a new address. Closed inactive mailboxes cannot be recovered, so export what you need at export.xfinity.com.
Cancel Xfinity Service Or Close Your Whole Account?
Cancelling one service and closing the account are different outcomes, and a forgotten Mobile line or add-on keeps the account open.
Cancel one service
Cancel all services
Account stays open
Yes
Closed after the final bill is paid
Bundle discounts
May be lost on the remaining services
Not relevant
Xfinity Mobile
Can stay, possibly at a higher price
Port your number first or it is lost
Device payments
Can continue monthly
Remaining balance due in full
Comcast.net email
Unaffected
Kept only under the activity rules
Reversible
Yes, add the service back
Yes, but as a new customer at current prices
Refunds And Credit Balances
Because Xfinity prorates to the disconnect date, cancelling mid-cycle after paying in advance can leave you in credit. Refunds show as a negative amount on the final statement and are then paid out:
Closed accounts are refunded to the last payment method in about four to six weeks.
With no payment method on file, refunds over $500 come as a mailed check in five to eight weeks. Smaller amounts can be claimed online at xfinityrefunds.com or arrive as a prepaid card.
Prepaid refund cards expire after six months, after which a monthly maintenance fee is taken from the balance, so spend or transfer the money promptly.
NOW prepaid services are not refunded for unused time.
For a charge you think is wrong, contact Xfinity with your return receipt before disputing it with your bank.
Charged After Cancelling? Troubleshooting
Symptom
Likely cause
Fix
A full monthly bill after cancelling
The regular bill was issued before the disconnect; the final bill follows
Wait for the final bill, which should credit the unused days
Unreturned equipment charge
A device, remote or cord was not logged as received
Send the serial number receipt; charges are reversed once the device is received
Early termination fee you did not expect
An older minimum term agreement was still running
Ask for the agreement end date; a reversal is possible if you restart service within 90 days
Mobile bill went up
The internet discount or free line ended with the internet
Port the lines to a new carrier or accept the standalone price
Still charged for Netflix or Peacock
It was billed directly, not through Xfinity
Cancel on that service’s own account page
Service still active after the date
The cancellation was never logged
Call with your confirmation number and ask for a back-dated disconnect
Frequently Asked Questions
How do I cancel my Xfinity service?
Call 1-800-XFINITY (1-800-934-6489), schedule a callback at xfinity.com/cancel or visit an Xfinity Store. Then return your equipment.
What is the Xfinity cancellation phone number?
1-800-934-6489, also written 1-800-XFINITY. Tell the automated assistant you want to cancel service.
Can you cancel Xfinity internet online?
Not for standard postpaid internet, and the chat assistant cannot disconnect you. NOW prepaid internet is the exception and can be cancelled in the NOW portal.
How do I cancel Xfinity without calling?
Go to an Xfinity Store, where you can cancel and return your equipment in one visit. The scheduled call option also saves you waiting on hold.
Where do I return Xfinity equipment?
At any Xfinity Store or UPS Store, or by printing a prepaid UPS label at xfinity.com/returns. Keep the receipt with the serial numbers.
Does Xfinity prorate the final bill?
Yes. Charges are prorated to the day of disconnection, and any credit is refunded after the account closes.
How do I cancel Xfinity Mobile and keep my number?
Get a transfer PIN from your Xfinity Mobile account and give it to your new carrier. The line cancels automatically once the number moves.
What happens to my Xfinity email if I cancel?
You can keep your comcast.net email if you signed in within 90 days before disconnecting, but you must keep signing in or it closes for inactivity.
More Cancellation Guides
For the general playbook, see our guide on how to cancel subscriptions online. If you are cutting the cord or switching providers, these guides help with the rest:
