Top BPO Providers, Firms And Services To Hire In 2027
Dominic Tarn
Head Writer - ReVerb
10.28.2026
Meta Description: Compare the top BPO providers for 2027: 12 global firms with 10,000+ staff, multi-country delivery and enterprise CX, back office and finance operations.
This list is for enterprise buyers: companies that need to move thousands of seats, several languages or a regulated back-office function to a partner that already runs that work at scale. Every firm below employs well over 10,000 people and delivers from multiple countries. If you are a smaller business looking for a flexible pilot or a 10-person team, the mid-market shortlist in Best BPO Companies And Services To Outsource In 2027 is the better starting point.
Going into 2027, the large BPO providers are no longer selling headcount alone. Almost every firm on this list now pitches a blend of agents and AI: agent-assist tools, automated quality checks, AI-run collections and, increasingly, agentic workflows in finance and claims. Several have also reshaped through mergers. WNS is now part of Capgemini, TELUS International has become TELUS Digital, and the old contact center majors increasingly describe themselves as digital operations or AI services companies. For buyers, that means contracts tied to outcomes are easier to negotiate, but it also means you need to test the technology claims as carefully as the staffing plan.
The firms were picked on scale (10,000+ staff), a global delivery footprint across several countries and continents, and depth in at least one core enterprise BPO tower: customer experience outsourcing, trust and safety, finance and accounting, collections, data services or industry-specific back office. Each firm was checked on its own website for services, delivery locations and ownership, and the headcount, language and country figures quoted come from those pages as of October 2026.
Customer experience, trust and safety, collections, back office, data services
Concentrix
Newark, California, USA
CX plus technology and AI build
CX operations, engineering, analytics, AI products, back office
Foundever
Luxembourg
Multilingual customer care across 40+ countries
Customer care, sales, tech support, collections, trust and safety
Genpact
New York, USA
Finance, supply chain and agentic operations
F&A, procurement, supply chain, risk, customer care
TTEC
Englewood, Colorado, USA
CX operations combined with contact center tech
Customer care, tech support, sales, trust and safety, CX consulting
Alorica
Irvine, California, USA
Large voice and digital care programs
Customer care, sales, tech support, collections, back office
TaskUs
New Braunfels, Texas, USA
Digital platforms, trust and safety, AI data
CX, content moderation, AI services, back office
TELUS Digital
Vancouver, Canada
CX with AI training data and digital build
Contact center, trust and safety, AI data, digital solutions
Sutherland
Rochester, New York, USA
Outcome-based process and AI engineering
Process operations, CX, healthcare, F&A, AI engineering
WNS (Capgemini)
New York, London and Mumbai
Industry-specific intelligent operations
Insurance, travel, healthcare, F&A, analytics, CX
EXL
New York, USA
Insurance and healthcare operations with analytics
Operations management, data and AI, analytics, claims
Firstsource
Mumbai, India
Health plans, banking and collections
CX, collections, intelligent back office, GenAI data services
Top BPO Providers To Hire In 2027
1. TP — Nearly 100 Countries And 400+ Languages And Dialects
TP, the company formerly branded as Teleperformance, is the largest pure-play name on this list and the default benchmark for multilingual customer experience outsourcing. Its site describes a presence in nearly 100 countries, clients served in roughly 170 countries, and support in more than 400 languages and dialects. The company traces its history back 48 years and now positions itself as a digital business services firm rather than a call center operator.
The service catalog covers customer experience and support, revenue-as-a-service sales programs, trust and safety, collection services, back-office support, data services and analytics, and technology services. On top of the people layer sits the TP.ai suite (Connect, Assist, Growth, Collect and DataServices), which handles orchestration, agent assist, AI-driven collections and B2B sales operations. TP says 62% of the Kantar BrandZ top 50 and 53% of the Forbes top 100 are clients, and that its top 100 clients average 14 years with the firm.
TP suits global brands that need one partner to cover many countries and languages under a single governance model, especially in banking, healthcare, automotive, travel, gaming and retail. Its industry pages also include government and energy and utilities. Smaller buyers will find the scale and contracting process heavy; this is a partner for multi-site, multi-language programs.
2. Concentrix — 160+ Fortune Global 500 Clients And ISO 42001 AI Governance
Concentrix sells itself as a firm that designs, builds and runs integrated human and AI operations, which in practice means strategy, engineering, platforms and operations under one contract. Its about page lists 160+ Fortune Global 500 companies as clients, 1,000+ clients running AI in production, 300+ patents and proprietary technologies, and ISO 42001:2023 certification, the international standard for AI management systems. NelsonHall has recognized it as a leader in AI transformation.
The delivery footprint is one of the widest in the industry. The locations page lists sites across North America, Latin America (Colombia, Costa Rica, Brazil, Mexico, Jamaica, Peru and more), a large EMEA network spanning France, Germany, Morocco, Egypt, Türkiye, Poland and Portugal, and Asia-Pacific centers in India, Japan, China and roughly 19 Philippine cities. That breadth matters for buyers who want language coverage in Europe and cost-efficient delivery in Asia from the same vendor.
Concentrix’s own AI products, iX Hello and iX Hero, sit alongside its CX operations, and it recently announced live voice translation for advisors. It is a good fit for large enterprises in technology and consumer electronics, banking and insurance, healthcare, retail, automotive and travel that want a partner able to re-engineer the operation, not just staff it.
3. Foundever — 130,000 People Delivering Support In 60+ Languages
Foundever is one of the few customer experience firms with a truly global footprint. Its locations page cites 130,000 people worldwide, about 9 million customer interactions a day and support in more than 60 languages, with global headquarters in Luxembourg. Delivery countries span Asia-Pacific (India, Malaysia, the Philippines, China, Australia), Northern, Southern and Eastern Europe, the Middle East and Africa (Egypt, Morocco, Senegal, Madagascar, South Africa, Türkiye) and the Americas (Colombia, Costa Rica, El Salvador, Mexico, Nicaragua, Panama, Peru, Brazil, Canada and the US).
Services include customer care, sales and retention, technical support, collections, back-office support and trust and safety, plus delivery models such as work-from-anywhere teams and rightshoring. The technology layer covers conversational and generative AI, a unified agent desktop, contact-center-as-a-service, intelligent automation and CX analytics.
Foundever is a natural shortlist pick for brands that need European language coverage alongside nearshore Spanish and offshore English delivery. Francophone Africa sites (Senegal, Madagascar, Ivory Coast) give French-language programs a cost option that few rivals can match. Buyers should ask which sites will host their program and how work-from-home seats are secured.
4. Genpact — 800+ Clients And A GE Heritage In Finance Operations
Genpact started inside General Electric in 1997 running finance, accounting and supply chain operations with Lean Six Sigma discipline, was spun out in 2005 and listed in 2007. Today it reports more than $5.1 billion in revenue, 800+ global clients (including about a quarter of the Fortune Global 500) and operations in more than 35 countries. It now calls itself the Agentic Operations company.
Where most firms on this list lead with customer experience, Genpact’s center of gravity is the back and middle office: finance and accounting, sourcing and procurement, supply chain management, risk and compliance, HR, and sales and commercial operations, with customer care and trust and safety alongside. In 2025 it launched the Genpact Accounts Payable Suite, its first agentic product, and it reports more than 83,000 professionals trained in data and analytics.
Genpact is the strongest fit here for CFOs and COOs looking to outsource or transform finance operations, order-to-cash, procure-to-pay or regulated processes in banking and insurance. Buyers comparing finance specialists should also read our list of top finance and accounting outsourcing companies.
5. TTEC — 52,000+ Employees And FedRAMP JAB Authorization
TTEC was founded as TeleTech in 1982, went public in 1996 and took its current name in 2018. Its about page lists 52,000+ employees across six continents, 50+ languages, 1,000+ clients and more than 100 patents. The business runs in two parts: TTEC Engage, which delivers customer care, technical support, sales, fraud prevention, AI operations and trust and safety, and TTEC Digital, which designs and implements contact center platforms, CRM and analytics.
That pairing is TTEC’s main differentiator. Few large BPO providers also hold top partner status with contact center software vendors; TTEC Digital has been named a Genesys partner of the year and works with AWS, Google Cloud, Microsoft, Cisco and Zendesk. TTEC also achieved FedRAMP JAB authorization in 2020, which makes it one of the more credible options for US public-sector citizen experience work. Recent expansion includes a Mohali, India center (400 jobs) and a new Cairo site in 2025, following Cape Town and Brazil openings in 2023.
TTEC suits enterprises that want the operations partner and the technology integrator to be the same company, and agencies with federal security requirements. Everest Group has rated it a leader in CXM services for the Americas for six consecutive years.
6. Alorica — 100,000 Professionals Across 16 Countries
Alorica reports 100,000 professionals across 16 countries, 250+ clients with an average tenure of ten years, more than 3 billion interactions a year and coverage of 75+ languages and 200 dialects. The company has more than 25 years of CX experience and says it serves brands from startups to global leaders, though its model is built for large, high-volume programs.
Its services span customer care, sales, technical support, back-office work and collections (through its Systems & Services Technologies subsidiary). The delivery network has been growing steadily: Alorica opened operations in Egypt and Poland to serve EMEA, expanded in Cali, Colombia, and recently announced a new Philippine site in Cagayan. It reported record results for the first half of 2026.
On its homepage Alorica cites ramping 400 agents in 90 days for one client and shifting 15% of call volume to self-service for another. It is a sensible shortlist candidate for travel and hospitality, retail, telecom and technology brands that need large seasonal ramps, strong Philippine and Latin American voice capacity and a provider used to peak-season surges.
7. TaskUs — 63,000+ Employees Focused On Digital Platforms And AI
TaskUs began in 2008 with five employees in a single-room office in Bacoor, Cavite, in the Philippines. Blackstone invested in 2018 and the company listed on Nasdaq in 2021. Its about page now shows 63,000+ employees, 30+ languages and delivery across Colombia, Croatia, Egypt, Greece, India, Ireland, Japan, Malaysia, Mexico, the Philippines, Serbia, Taiwan, the UK and the US.
TaskUs built its business serving fast-growing technology companies, and its strengths reflect that client base: customer experience for digital brands, content moderation and trust and safety for social and marketplace platforms, and AI services such as data labeling, model evaluation and safety work for AI developers. Its sites are positioned as AI-enabled and engineered for security, and the company emphasizes AI skills certification for its teams.
TaskUs fits platforms, fintechs, gaming companies and AI labs that need specialist moderation and AI data work at volume, along with CX. Buyers with content moderation needs can compare it against the specialists in our list of top content moderation companies.
8. TELUS Digital — 80,000+ Team Members In 35+ Countries
TELUS Digital, renamed from TELUS International in 2024, is the CX and digital services arm of Canadian telecom TELUS. It began in 2005 when TELUS invested in Ambergris Solutions, a boutique BPO in the Philippines. Its locations page reports 80,000+ team members, operations in 35+ countries, 70+ delivery centers and digital studios, 50+ CX support languages and 500+ languages and dialects for data annotation.
Acquisitions have broadened it well beyond contact center work: Competence Call Center (European CX and moderation), Lionbridge AI and Playment (AI training data and annotation), WillowTree (digital product design and build) and, in 2025, Gerent (Salesforce consulting). The service lines now cover CX management and contact center outsourcing, AI training data and enterprise AI, web and mobile build, and trust and safety including fraud, content moderation and ID verification. The Fuel iX platform supports generative AI applications such as agent training.
TELUS Digital suits brands that want one partner for both support operations and digital product or AI data work, and those that value a telecom parent that runs the same tools on its own customers. Its Central American and Eastern European sites give it good Spanish and European language coverage.
9. Sutherland — 40,000+ Experts And 63% Of Contracts Tied To Outcomes
Sutherland has been running business processes for global enterprises since 1987. Its about page lists a global team of 40,000+ domain and technology experts, 70+ offices, customers served across 144+ countries and more than half of the Fortune 500 among its clients. It holds Great Place To Work certification in 14 countries, including Bulgaria, Canada, Egypt, India, Jamaica, Kosovo, Malaysia, the Philippines and the US.
The firm’s pitch is a closed loop between engineering and operations: it runs mission-critical processes and builds the AI tooling inside them, using its own Agentic Software Engineering platform. The figure buyers should note is commercial: Sutherland says 63% of its client partnerships are contractually tied to measurable client outcomes, which is unusually high for the sector.
Sutherland fits enterprises in healthcare, banking, insurance, telecom, retail and technology that want process operations and automation from the same partner and are willing to negotiate outcome-based pricing. It is also a reasonable option for buyers who want delivery from less common locations such as Kosovo, Jamaica or Egypt.
10. WNS — 66,000+ Employees In 65 Delivery Centers, Now Part Of Capgemini
WNS is now part of Capgemini, and the combination makes it the most consulting-adjacent firm on this list. WNS itself reports 66,000+ employees, 65 delivery centers in 13 countries, 700+ clients across 10 industries and three global headquarters in New York, London and Mumbai. Delivery locations include India, the Philippines, Sri Lanka, Malaysia, South Africa, Poland, Romania, Türkiye, Costa Rica, the UK, the US and Canada.
WNS has always been strongest where domain knowledge matters: insurance, travel and hospitality, healthcare, banking, shipping and logistics, and utilities, alongside cross-industry finance and accounting, procurement, analytics and customer interaction services. Its current positioning is Agentic AI-powered intelligent operations, with hyperautomation, data and analytics practices and DESAiGN HUB innovation spaces.
WNS is a strong fit for insurers, airlines and travel firms, and healthcare payers that want industry process specialists and, through Capgemini, access to a broader consulting and technology bench. Buyers should clarify how the Capgemini integration affects account teams, contracts and pricing during 2027 renewals.
11. EXL — 60,000+ Professionals In Data, AI And Digital Operations
EXL started in business process services more than 25 years ago and now describes itself as a data and AI company with a large operations business attached. It reports 60,000+ professionals across six continents and serves insurance, healthcare and life sciences, banking and capital markets, retail and consumer products, communications and media, and energy and infrastructure.
EXL’s operations work is concentrated where data and analytics improve the process: insurance claims and underwriting support, healthcare payment integrity and care management, finance and accounting, and collections, backed by an analytics practice that is among the deepest of any BPO provider. The company claims a 90% success rate on enterprise AI initiatives, compared with the roughly 70% failure rate it cites for the market, by embedding AI into client workflows rather than running stand-alone pilots.
EXL is best suited to insurers, health plans and banks that want to pair process outsourcing with analytics, modeling and AI implementation from one team. Insurance buyers should also see our list of insurance BPO and claims processing companies.
12. Firstsource — RP-Sanjiv Goenka Group Operator For Health Plans And Banking
Firstsource, part of India’s RP-Sanjiv Goenka Group, is a long-established provider with deep roots in US healthcare, UK and US banking and financial services, and communications and media. It now brands its model as UnBPO: one team that handles consulting, technology build and day-to-day operations under a single contract, with revenue tied to results. HFS Research named it a Horizon 3 market leader in its 2026 customer experience services report.
Its service lines cover customer experience across voice, chat and digital channels, collections, an intelligent back office for document, transaction and exception processing, GenAI data services (data engineering and annotation), marketing services, and technology services and AI advisory. Industry focus areas listed on the site include health plans, healthcare providers, banking and financial services, communications, media, technology, edtech, retail and digital marketplaces, and energy and utilities.
Firstsource fits health plans and providers, lenders and collections-heavy businesses, and UK utilities and telecoms that want an India-anchored partner with onshore and offshore options. Ask for site-level detail early, as its public pages focus on capabilities rather than delivery locations.
How To Choose An Enterprise BPO Provider
Do You Need A Global Giant Or A Regional Specialist?
The firms on this list earn their place when the program is large or complex: thousands of seats, ten or more languages, follow-the-sun coverage, or a regulated process that needs mature controls. If your volume is a few dozen agents, a giant will often place you in a small program with less senior attention, and a mid-sized partner from our companion list of BPO companies for growing businesses may serve you better.
A practical test: ask each provider what share of its revenue comes from clients of your size, and who your executive sponsor would be.
Which Delivery Locations Fit Your Languages And Risk Profile?
Most enterprise BPO contracts now use more than one location. A common pattern is English voice in the Philippines or India, Spanish and bilingual work in Colombia, Mexico or Central America, and European languages from Portugal, Poland, Romania, Egypt or Morocco. Ask each provider to name the specific sites, not just countries, and to show how volume would shift if one site goes down.
How Will AI Change Pricing And Staffing Over The Contract?
Every provider here sells AI agent assist, automation or agentic workflows. The question is who keeps the savings. If AI reduces handle time by 20% in year two, an FTE-based contract will still bill the same headcount unless you have written productivity commitments or outcome-based pricing into it. Ask for a pricing model that shares automation gains, and for reference clients where that has happened.
Also ask which AI tools are proprietary, which are third-party, and what happens to your data and trained models if you leave.
What Security And Compliance Evidence Should You Ask For?
At this scale, expect current certificates or attestations for ISO 27001, SOC 2 Type II and PCI DSS where card data is involved, plus HIPAA controls for US healthcare and GDPR processes for EU personal data. Public-sector work may require FedRAMP or national equivalents. Ask for certificates by site, because a group-level certificate does not always cover the center that will host your program.
How Should You Run The Selection Process?
For an enterprise deal, issue a structured RFP with volume forecasts, service levels, languages, security requirements and a pricing template so bids are comparable. Shortlist three or four providers, visit the proposed sites (or run virtual site tours), and pilot with one or two before committing the full program. Our BPO RFP checklist lists the questions most buyers forget.
Conclusion
The largest BPO providers differ more than their marketing suggests. TP, Foundever and Concentrix are the broadest multilingual CX networks; Genpact, WNS and EXL are the stronger picks for finance, insurance and data-heavy back-office work; TTEC and TELUS Digital pair operations with technology build; TaskUs and Firstsource bring specialist depth in trust and safety, AI data and regulated industries; Alorica and Sutherland offer large-scale voice capacity and outcome-linked contracts.
Start with the process you want to move and the languages and locations it needs, then narrow the field to the three or four firms that run that work at scale today. For smaller programs, flexible minimums and month-to-month terms, see our companion list of mid-market and SMB-friendly BPO companies.
