How To Cancel ClassPass In 2026: Keep Your Credits And Skip Fees
David Roberts
Founder and CEO
10.11.2026
Short answer: on the ClassPass website, click your initial at the top right, then Account, then Settings, then the red Cancel your membership link, and confirm. In the app, tap Profile, then Settings, then Cancel my membership under Billing. Do it at least 48 hours before your renewal date, and wait for the confirmation email. If you are on a free trial, cancelling ends your credits and bookings immediately, so wait until the last day of the trial.
ClassPass charges nothing to cancel, but leaving at the wrong moment can still cost you. Unused credits, including the ones you rolled over from previous months, disappear when the membership ends, classes you booked inside the 12 hour window still carry a fee, and a trial cancelled early shuts off everything on the spot.
This guide covers the website and app routes, the 48 hour deadline, how to protect your credits, the pause option, trials, gift and corporate memberships, and what ClassPass will and will not refund.
First, Check Who Is Billing You
Most ClassPass members are billed by ClassPass directly, even when they pay with Apple Pay or Google Pay. That matters, because paying with Apple Pay does not make it an Apple subscription, and it will not appear in your iPhone subscription list. Check your statement before you start.
What your statement or account shows
Who bills you
Where to cancel
CLASSPASS on a card, Apple Pay or Google Pay charge
ClassPass directly
ClassPass website or app, in Settings
APPLE.COM/BILL with ClassPass listed in your Apple subscriptions
Apple App Store
iPhone Settings, then your name, then Subscriptions
A plan set up through your employer
ClassPass, with your company funding part or all of it
ClassPass app or website, or your HR or benefits team
A gift membership you redeemed
ClassPass, on the card you added at redemption
ClassPass Settings, like any monthly plan
A ClassPass charge you do not recognise
Possibly a second account, or a late cancel fee
ClassPass chat support, see the troubleshooting table below
ClassPass is a monthly credits subscription. You pick a plan with a set number of credits, and each class, gym visit or spa appointment costs a number of credits that varies by studio, time slot and demand. Prices depend on your city, so ClassPass shows a different price list for each location. As an example, these are the plans it lists for Columbus, Ohio in 2026:
Credits per month
Monthly price (Columbus, OH)
Approximate cost per credit
8 credits
$19
$2.38
15 credits
$35
$2.33
28 credits
$59
$2.11
38 credits
$79
$2.08
68 credits
$139
$2.04
125 credits
$249
$1.99
Big cities such as New York and Los Angeles usually price higher for the same number of credits, so treat the table as a guide and check the price shown in your own account. Every plan renews automatically each month on your cycle date until you cancel. There is no annual plan to unwind, which keeps cancellation simple.
The 48 Hour Deadline
ClassPass asks you to submit your cancellation at least 48 hours before your renewal date to avoid being charged for the next month. Your renewal date, which ClassPass calls your cycle date, is shown in your Account Settings.
Cancel inside that 48 hour window and the next month may still be billed. Because ClassPass does not refund membership months, that charge usually stands. If your cycle date is close, cancel today rather than waiting for the final day, and screenshot the confirmation.
A second timing point catches people too: unused credits expire at 11:59 PM on the day before your renewal unless they qualify for rollover, and once you cancel, every remaining credit is forfeited at the end of the billing cycle. Plan your last classes around that date.
How To Cancel ClassPass On The Website
The desktop route is the clearest, because the renewal date and your credit balance are on the same screen.
Sign in at classpass.com. Start with the account being charged.
Click your initial at the top right and select Account.
Note your cycle date and credit balance. If the cycle date is less than 48 hours away, read the refund section before you continue.
Open Settings from the menu on the left.
Click the red Cancel your membership link. ClassPass may show alternatives first, such as switching to a smaller plan. These keep you subscribed, so skip them if you want to leave.
Confirm your cancellation request.
Check your inbox. ClassPass sends a cancellation confirmation email from its Customer Experience team. ClassPass says that if no email arrives, your request was not processed, so go back and try again or contact support through chat.
How To Cancel ClassPass In The App
The steps are the same on iPhone and Android, because the app cancels the membership on your ClassPass account rather than through the app store.
Open the ClassPass app and tap Profile at the bottom right.
Tap Settings. On some Android versions this sits under the menu button at the top left.
Under Billing, tap Cancel my membership.
Work through any offers. A smaller plan or a retention discount will keep the membership running.
Confirm the cancellation and take a screenshot of the final screen.
Look for the confirmation email. No email means no cancellation.
Deleting the app from your phone does nothing to the membership. The monthly charge keeps running until you cancel in Settings.
iPhone, Apple Pay And Apple Billing
This is where a lot of searches for “cancel ClassPass on iPhone” go wrong. ClassPass accepts Apple Pay and Google Pay as payment methods, but the subscription is still held by ClassPass. If you open iPhone Settings, tap your name, then Subscriptions, and ClassPass is not listed, that is normal. Cancel in the ClassPass app instead, using the steps above.
If ClassPass does appear in your Apple subscriptions and your statement shows APPLE.COM/BILL, Apple is the biller. In that case:
Open Settings on your iPhone or iPad.
Tap your name, then Subscriptions.
Select ClassPass.
Tap Cancel Subscription and confirm.
Any refund request for an Apple-billed charge goes to Apple, not ClassPass. Removing Apple Pay or freezing your card does not cancel a ClassPass-billed membership.
What Happens To Your Credits, Including Rollover
This is the part most people want to know before they cancel, and the answer is blunt. ClassPass’s help centre says that once an account is cancelled you no longer have access to any unused credits, including rollover credits. Remaining credits, rolled over or purchased, are forfeited on the last day of your billing cycle.
Do ClassPass credits roll over?
Yes, while you stay subscribed. On most monthly plans, unused credits you paid for roll over to the next cycle, up to the number of credits in your next cycle’s plan. On a 28 credit plan, up to 28 unused credits can carry forward. Trial credits and promotional credits you did not pay for do not roll over unless your sign-up offer said otherwise.
Credit type
While subscribed
After you cancel
Monthly plan credits
Roll over up to your next plan’s credit total
Forfeited at the end of the billing cycle
Rolled over credits
Carry forward again under the same cap
Forfeited at the end of the billing cycle
Top-up and add-on credits
Count as purchased credits
Forfeited, and not refundable
Trial credits
Expire at the end of the trial
Lost immediately if you cancel mid-trial
Corporate plan credits
Rollover depends on your employer’s plan
Follow your employer’s terms
How to cancel without wasting credits
Cancel early, book late. For a paid plan, cancelling does not end your access on the spot. You can cancel well ahead of the 48 hour cutoff and keep booking until the cycle ends.
Spend credits on classes inside the current cycle. Credits cannot be cashed out or moved to another account, so anything unused on the last day is gone. Reservations dated after your membership ends may not be honoured, so keep bookings inside the cycle.
Downgrade instead if you want to keep a balance. Switching to the smallest plan keeps you subscribed and keeps rollover alive, but rollover is capped at the smaller plan’s credit total, so a large balance will shrink.
Ask about a pause if you are stopping for a short, specific reason. A granted pause freezes your credits rather than wiping them.
Booked Classes And Late Cancel Fees
Cancelling your membership and cancelling a class are two different things, and the class rules carry their own charges. Under the ClassPass class cancellation policy:
More than 12 hours before the start time, you can cancel a reservation free and the credits go straight back to your account.
Within 12 hours of the start time, the credits are still returned, but a late cancel fee is charged to your card.
If you miss the reservation entirely, the credits are returned and a missed reservation fee is charged.
Country
Late cancel fee
Missed reservation fee
United States
$10 to $56
$12 to $62
Canada
$11 to $31
$14 to $34
United Kingdom
£9 to £37
£11 to £41
Fees are shown before tax and vary by business. They apply during trials too, and they are charged to the account holder even if the booking was made for someone else. Fees can appear on your statement 5 to 7 business days later, which is why many people see a ClassPass charge after they thought they had cancelled. Clear out any bookings you will not attend at least 12 hours ahead, before or after you cancel the membership.
Can You Pause ClassPass Instead?
Sometimes, but not with a button. ClassPass describes the pause as something it may grant for unplanned circumstances, such as an injury or travel. There is no self-serve pause switch in Settings; you request it.
How to pause your ClassPass membership
Open chat support from the ClassPass help centre or the app.
Explain why you need the pause and roughly how long for.
Wait for confirmation. The length is decided case by case, and the request can be declined.
If a pause is granted, you are not charged and your credits are frozen for the duration. When billing resumes, you renew onto your previous plan with a fresh set of credits, and the unused credits from before the pause roll over. To end a pause early, go to Account Settings, choose Manage plan, then Resume membership. Resuming charges the membership fee immediately and moves your billing cycle date to the day you resume.
If support will not pause the account, the next best option is a downgrade to the smallest plan, which you can do yourself under Account, then Manage plan. Downgrades take effect from your next billing cycle.
How To Cancel The ClassPass Free Trial
The free trial follows different rules from a paid plan, and the difference trips up a lot of new members. ClassPass trials are offered in select areas to new customers only, and depending on the offer they include either one free first-time visit per participating studio or a set number of trial credits.
Trial cancellations are immediate. Cancel mid-trial and you lose your remaining trial credits and every upcoming reservation straight away.
The trial converts automatically. If you do nothing, the account moves to the monthly plan you picked at sign-up and you are charged.
You get a reminder email before the trial ends, but do not rely on it reaching your inbox.
Late cancel and missed reservation fees apply during the trial, so a free trial can still cost money.
The practical approach: use the trial, then cancel on the final day of the trial using the same website or app steps, after your last booked class. The trial starts on the day you sign up, so set a reminder for its last day when you join.
Corporate, Employer And Gift Memberships
Corporate and employer plans
Many people get ClassPass through a Corporate Wellness programme. Pricing, credits and rollover depend on your company’s agreement, and some corporate plans do not roll credits over at all. You can still change or cancel the plan yourself in the app under Profile, then Account, then Manage plan, or through the standard cancellation steps above.
Two things are worth knowing. Some employers send ClassPass a daily eligibility file, and if you are no longer on it, for example because you left the company or your email does not match, the corporate membership can be cancelled at the end of your cycle. And if your corporate plan is ending, ClassPass says it can move you to a standard membership through chat support, which is useful if you want to keep any credits rather than lose them.
Gift memberships
A ClassPass gift is applied to a monthly membership that renews automatically, and the renewals are billed to the card the recipient added when redeeming it, not to the person who bought the gift. If you received ClassPass as a gift and do not want to pay after it runs out, cancel from Settings before the renewal date.
What Happens After You Cancel
Paid plans run to the end of the cycle. You keep access to your credits until the last day of the billing cycle, then they are forfeited.
Trials end immediately. Credits and reservations are removed the moment you cancel.
No cancellation fee. ClassPass does not charge you to leave.
Outstanding class fees still apply. Any late cancel or missed reservation fee from the last cycle can post after the membership ends.
Your account stays. Cancelling stops billing, but your login, history and saved details remain unless you request deletion.
You can come back. ClassPass lets you reactivate at any time from its reactivation page, on the plans available in your area. The new membership starts on the day you sign up and renews on that date each month. A second free trial is not normally offered.
Cancel ClassPass Or Delete Your Account?
Cancelling stops the subscription. Deleting removes your personal data. Most people only need the first.
Cancel membership
Delete ClassPass account
Stops the monthly charge
Yes, from the next cycle
Yes, but cancel the membership first
Unused credits
Usable until the cycle ends, then forfeited
Lost
Booking history and favourites
Kept
Permanently erased
Reversible
Yes, reactivate any time
No, deletion is irreversible
How long it takes
Immediate request, confirmed by email
Up to 30 days after ClassPass confirms the request
Where to do it
Account, then Settings, then Cancel your membership
Submit a data deletion request to ClassPass support with your account details
To delete your ClassPass account, cancel the membership first and wait for the confirmation email, then send the data deletion request through the ClassPass help centre. ClassPass says it will permanently erase the personal data tied to the account within 30 days, apart from records it must keep by law.
Can You Get A ClassPass Refund?
Generally not. ClassPass’s refund policy says it does not offer refunds for months of membership or for additional credit purchases, including top-up credits and add-on packs. Changes to your membership apply to the upcoming cycle, and ClassPass says it cannot make retroactive changes to your account. The full policy sits in section 3c of the ClassPass Terms of Use.
There are still a few cases worth raising with support:
You were charged the wrong amount. ClassPass has a dedicated help article for incorrect charges; contact chat support with the date and amount.
You were charged after a confirmed cancellation. Send the confirmation email or screenshot. This is exactly why the email matters.
A late cancel fee looks wrong. For example, if the studio cancelled the class or you cancelled more than 12 hours ahead. Ask support to review it.
Apple billed you. Refund requests go to Apple through its problem reporting site.
You live where consumer law gives extra rights. Some countries require cooling-off refunds that the standard policy does not mention.
Charged After Cancelling? Troubleshooting
Symptom
Likely cause
Fix
No confirmation email
The cancellation did not go through
Repeat the steps, check spam, then contact chat support
Charged for a new month the day after cancelling
You cancelled inside the 48 hour window
Contact support with your confirmation; refunds are not guaranteed
A small charge weeks later
A late cancel or missed reservation fee posting 5 to 7 days later
Check your reservation history for the class
ClassPass not in iPhone subscriptions
ClassPass bills you directly, often through Apple Pay
Cancel in the ClassPass app or website
Credits disappeared after cancelling a trial
Trial cancellations take effect immediately
Nothing to recover; cancel on the last day next time
Charged months after cancelling
A second ClassPass account under another email
Sign in to each email you use and check Settings
Corporate plan ended unexpectedly
You dropped off your employer’s eligibility file
Ask HR to confirm eligibility, or switch to a standard plan via chat
Frequently Asked Questions
How do I cancel my ClassPass membership?
On the website, go to Account, then Settings, then click Cancel your membership and confirm. In the app, tap Profile, then Settings, then Cancel my membership under Billing. Wait for the confirmation email.
What is the ClassPass cancellation policy?
There is no fee to cancel, but you must cancel at least 48 hours before your renewal date to avoid the next charge. Unused credits are forfeited when the cycle ends. Separately, classes cancelled within 12 hours of the start time carry a late cancel fee.
If I cancel ClassPass, will I lose my credits?
Yes. All remaining credits, including rolled over and purchased ones, are forfeited on the last day of your billing cycle. Use them before then.
How many ClassPass credits roll over?
Unused purchased credits roll over up to the number of credits in your next cycle’s plan, as long as you stay subscribed. Trial credits do not roll over.
Can you pause ClassPass?
Only by request. Contact ClassPass chat support with your reason. If a pause is granted, you are not charged and your credits are frozen until it ends.
How do I cancel the ClassPass free trial without being charged?
Cancel with the normal steps before the trial ends. Because trial cancellations remove your credits and bookings immediately, do it on the last day, after your final class.
How much does ClassPass cost?
It depends on your city and plan. In Columbus, Ohio, plans run from $19 a month for 8 credits to $249 a month for 125 credits. Check the pricing shown for your location.
Does ClassPass give refunds?
Not for membership months or extra credit purchases. Contact support if you were charged incorrectly or after a confirmed cancellation.
How do I delete my ClassPass account?
Cancel the membership first, then submit a data deletion request to ClassPass support. Deletion is completed within 30 days and cannot be undone.
Can I cancel ClassPass on my iPhone?
Yes, in the ClassPass app under Profile, then Settings. Your iPhone’s Subscriptions list only shows ClassPass if Apple bills you, which is not the case when you pay with Apple Pay.
More Cancellation Guides
For every service in one place, start with our guide on how to cancel subscriptions online. These cover the fitness, food and lifestyle memberships people most often stack up alongside ClassPass:
