How To Cancel Stitch Fix In 2026: Stop Fixes Or Close Account
David Roberts
Founder and CEO
10.11.2026
Short answer: sign in at stitchfix.com, select the profile icon with your initial, then Fix frequency, then Manage Fix frequency, then Proceed to cancel, then Confirm cancel. That stops automatic Fixes. If a Fix is already scheduled, open Fix, select Edit next to the delivery date and choose Cancel your Fix, and do it before your Stylist starts working on it, which is roughly two weeks before delivery. Closing the account itself is a separate request through support.
Stitch Fix is not a normal subscription, and that is why so many people think they have cancelled when they have not. There is no monthly membership fee to stop. What you are really stopping is a schedule of automatic deliveries, each one with its own $20 styling fee that is charged before the box ships. Turn off the schedule but leave one Fix in the queue, and that Fix still arrives.
This guide covers the three things people mean by “cancel Stitch Fix”: stopping automatic Fixes, cancelling a single upcoming Fix, and permanently closing the account. It also explains when the styling fee is credited or lost, how the 3 day return window works with the prepaid bag, what to do about a Fix that is already on its way, and when a refund is possible.
First, Check Who Is Billing You
Unlike most apps, Stitch Fix does not sell its service as an App Store or Google Play subscription. Styling fees and kept items are charged by Stitch Fix to the card saved in your account, so almost every cancellation happens in your Stitch Fix account. Still, match the charge on your statement before you start.
What your statement says
Who bills you
Where to cancel
STITCH FIX, about $20, roughly two weeks before a delivery
Stitch Fix (styling fee)
Fix frequency and the Fix page in your Stitch Fix account
STITCH FIX, a larger amount after a delivery
Stitch Fix (items you kept, or items not returned in time)
Checkout in your account, or Stitch Fix support for a return
STITCH FIX, a Freestyle order
Stitch Fix Freestyle (one-off shopping)
Orders and returns in your account; nothing recurring to cancel
APPLE.COM/BILL or GOOGLE with no Stitch Fix name
Not Stitch Fix
Check your Apple or Google subscriptions for a different app
Stitch Fix has no subscription fee. You pay a styling fee for each Fix, then pay for whatever you keep. How much Stitch Fix costs each month therefore depends on how often you get a Fix and how many items you buy. These are the figures on Stitch Fix’s US help pages as of October 2026:
Charge
US price
When it applies
Styling fee
$20 per Fix
Charged when styling begins, about two weeks before delivery
Women’s and men’s items
About $28 to $500 each
Only for items you keep
Kids items
From $10 each
Only for items you keep
Keep five or more items
20% off the whole purchase
Women’s and men’s Fixes
Keep the whole kids Fix
Fix discount on the order
Kids Fixes
Freestyle
Item price only, no styling fee
On-demand shopping, no schedule
Keeping the account open
$0
Always; there is no cost to an inactive account
Automatic Fixes can be set to arrive every two to three weeks, every month, every other month or every three months. On a two to three week schedule, the styling fee alone can reach $40 or more a month before you keep a single item, which is usually what prompts people to cancel.
The Stitch Fix Styling Fee: When It Is Charged And Credited
The styling fee is the part of Stitch Fix that catches most people, so it is worth knowing exactly how it behaves:
It is charged early. Stitch Fix charges the $20 when your Stylist begins styling, typically about two weeks before the delivery date, not when the box arrives.
It is credited only against that Fix. If you keep a $50 top, the $20 comes off and you pay $30 at checkout. The credit appears on your receipt as a deduction from the total.
It is lost if you keep nothing. Stitch Fix says the fee is non-refundable, cannot be rolled over to your next Fix and cannot be transferred to someone else.
It is refunded if the Fix is cancelled. If you cancel an upcoming Fix successfully after the fee was charged, Stitch Fix refunds it automatically to your original payment method.
The next fee can follow quickly. If another Fix is scheduled, the next styling fee may be charged right after you send back your returns from the previous one.
Some fees are waived. If your fee was waived through a promotion, you will not see a $20 credit at checkout either.
The Deadline: Before Your Stylist Starts
Stitch Fix does not publish a fixed number of days. The rule in its help centre is that you can cancel an upcoming Fix up until your Stylist begins personalising your selections. Once that happens, the Cancel your Fix option disappears from your account.
Because the styling fee is charged when styling begins, and that is usually about two weeks before delivery, treat 15 days before your estimated delivery date as your practical deadline. Your estimated delivery date is shown on the Fix page. If you are inside that window and the cancel option is still there, use it immediately. If it is gone, contact support at once, because only support can stop a Fix that is being styled, and only if it has not shipped.
How To Stop Automatic Fixes On The Web
This is how to cancel a Stitch Fix subscription in the sense most people mean: no more boxes on a schedule. It works in any browser, including the one on your phone.
Sign in at stitchfix.com. Use the email address the Fixes are going to.
Select the profile icon with your initial. It sits at the top of the page.
Select Fix frequency from the menu.
Select Manage Fix frequency.
Select Proceed to cancel and choose a reason.
Select Confirm cancel. Stopping before this step leaves your schedule in place.
Check the Fix page. Any Fix that was already scheduled is not cancelled by this. If you still see an upcoming delivery date, cancel that Fix too using the next section.
Your account stays active after this, and you can still shop Freestyle or request a single Fix whenever you like. To restart automatic deliveries, go back to Fix frequency and select Schedule Fix.
How To Cancel An Upcoming Stitch Fix Order
Stopping automatic Fixes does not touch a Fix that is already booked. To cancel the Stitch Fix order itself:
Sign in to your Stitch Fix account. On a family account, switch to the right profile first.
Open Fix. On the web it is in the top navigation bar; in the iOS app it is in the bottom menu bar.
Select Edit next to the estimated delivery date.
Select Cancel your Fix.
Confirm by selecting Cancel your Fix again on the next screen.
Watch for the styling fee refund. If the $20 had already been charged, Stitch Fix refunds it automatically to your original payment method once the cancellation goes through.
If Edit or Cancel your Fix does not appear, your Stylist has already started. Go straight to the section on a Fix already on the way.
How To Cancel Stitch Fix In The App
The Stitch Fix app is built for iPhone and iPad, and Stitch Fix’s help centre gives app steps for cancelling an upcoming Fix (Fix in the bottom menu, then Edit, then Cancel your Fix) but not for changing your Fix frequency. In practice:
To cancel a single upcoming Fix, the app works fine. Tap Fix in the bottom menu and follow the same Edit and Cancel your Fix steps.
To stop automatic Fixes, look for Fix frequency under your profile in the app. If you cannot find it, open stitchfix.com in Safari or Chrome on the same phone and use the web steps above. The setting is tied to your account, so it applies everywhere.
On Android, use the website in your phone’s browser.
To message support, the iOS app has Profile, then Support, then Message us. Live chat on the website runs 7am to 10pm Central Time, seven days a week, and email is also available.
What Happens To A Fix Already On The Way
This is the situation that sends most people searching. You cancelled, but a Fix is still coming. Here is what to do, depending on how far along it is.
Where the Fix is
Can you cancel it?
What it costs you
Scheduled, Stylist not started
Yes, in your account
Nothing; any styling fee already charged is refunded
Stylist has started, not shipped
Only by contacting support straight away
Nothing if support cancels it; otherwise as below
Shipped or delivered
No, but you can return everything
The $20 styling fee, which is non-refundable if you keep nothing
If the box arrives anyway, you are not obliged to buy anything. Check out in your account within 3 days, mark every item as Return, and send everything back in the prepaid bag. Your total cost is the $20 styling fee. If you like one item, keeping it is the only way to get value from that fee, because the $20 is credited toward anything you keep from that Fix.
Before you post the returns, make sure Fix frequency is cancelled. Otherwise the next styling fee can be charged as soon as your returns are logged.
Stitch Fix Returns: Using The Prepaid Bag Within The Window
The Stitch Fix return policy for a Fix is short. You have 3 days after delivery to decide what to keep, check out and get the returns moving.
Select Check out from the homepage of your account.
Choose Keep, Return or Exchange for each item, and finish checkout. You pay for kept items, minus the styling fee credit.
Pack the returns in the prepaid mailing bag that came in the box. If it is missing or damaged, you can use the original Fix box or any small box or envelope.
Attach the label. Use the included prepaid label, or pick an alternative at checkout: a printable prepaid label or a printerless QR code.
Get it scanned by the carrier before the try-on window ends.
The scan is what counts. Stitch Fix’s system automatically charges your payment method for items if the try-on window ends before the carrier scans your return.
Need more time? On the homepage or the Fix Checkout page there is an option to extend the return window to a date you choose. It disappears once you have checked out, so extend first if you are unsure. After checkout, only support can extend it.
What About Stitch Fix Style Pass?
Style Pass was an annual payment that replaced per-Fix styling fees for frequent clients. It does not appear in Stitch Fix’s current help centre or pricing pages, which describe only the $20 per-Fix styling fee, so it is not something new customers can buy in 2026.
If you still see a Style Pass or a similar annual charge on your account or statement, do not assume cancelling Fix frequency ends it. Contact Stitch Fix support, ask them to confirm in writing that no annual renewal is due, and ask what happens to any unused styling credit before you close the account.
Family Accounts And Kids Fixes
A Stitch Fix family account can hold separate profiles for you, a partner and children, and each profile has its own Fixes. Cancelling Fix frequency on your own profile does not stop a kids Fix scheduled on a child’s profile. Switch to each profile in turn, check its Fix page and Fix frequency, and cancel each one that still shows a delivery date. Account deletion also works profile by profile on family accounts.
What Happens After You Cancel
No more automatic Fixes. Nothing new is scheduled and no new styling fees are charged.
Your account stays open, for free. Stitch Fix says there is no cost to keep an account. Your Style Profile, order history and saved details remain.
Freestyle still works. You can still buy items on demand with no styling fee and a 30 day return window.
Open returns still matter. Any Fix you have at home still has to be checked out and returned on time, or you are charged for it.
You can restart any time. Go to Fix frequency and select Schedule Fix, or request a one-off Fix.
Stop Fixes Or Delete Your Stitch Fix Account?
Many people searching how to cancel a Stitch Fix account only need to stop automatic Fixes. Deleting the account is permanent and has no self-serve button on the website.
Stop automatic Fixes
Delete account
Stops styling fees
Yes, once no Fix is scheduled
Yes
Keeps order history and Style Profile
Yes
No, personal data is removed
Freestyle access
Yes
No
Referral credit and gift card balance
Kept
Lost, not refundable
Reversible
Yes, select Schedule Fix
No, you need a new account
How to do it
Profile, then Fix frequency, then Manage Fix frequency
Contact support, or in the iOS app go to Help Center, then Permanently delete account
To delete your Stitch Fix account, first finish every open return and refund, from both Fixes and Freestyle orders, because Stitch Fix asks you to complete those before it processes deletion. Then contact support by chat, text or email so they can confirm your identity, or use the iOS app: open the account menu, then Help Center, then Permanently delete account, fill in the form and select Request deletion. Any unused styling fees, referral credits and gift card balances are forfeited.
Can You Get A Stitch Fix Refund?
It depends on what you paid for.
Styling fee on a cancelled Fix: refunded automatically to your original payment method once the cancellation succeeds.
Styling fee on a Fix you received: not refundable, and it cannot be rolled over or transferred. It only comes back to you as a credit against items you keep from that Fix.
Items you kept from a Fix: returnable within 30 days of purchase, unworn, unwashed and with the original tags. For Fix items you request this return through support by chat, text or email.
Freestyle items: returnable within 30 days of purchase from Orders and returns in your account, with a QR code or printable label.
Items charged because a return was scanned late: Stitch Fix refunds these once the items reach its fulfilment centre, as long as they are within the 30 day return policy.
Refunds go to your original payment method, or back to account credit if you paid with credit. Stitch Fix’s help pages quote processing times between 5 and 14 business days after it receives the return, so allow up to 14 business days before chasing. One catch: if returning items means you no longer qualify for a discount, such as the 20% for keeping five or more items, the discount can be taken out of your refund.
Charged After Cancelling? Troubleshooting
Symptom
Likely cause
Fix
A Fix arrived after you cancelled
You stopped Fix frequency but the next Fix was already scheduled or being styled
Return everything within 3 days with the prepaid bag; you lose only the $20 fee
A $20 charge right after sending returns
Automatic Fixes were still on, so the next styling fee was charged
Cancel Fix frequency, then cancel the new Fix before styling starts for a refund of the fee
Charged for items you sent back
The carrier scanned the bag after the try-on window closed
Wait for the items to reach Stitch Fix; the refund follows. Contact support if it does not
No Cancel your Fix button
Your Stylist has already started
Contact support straight away by chat, text or email
Kids Fix still arriving
It is scheduled on a separate family profile
Switch profiles and cancel Fix frequency on each one
Refund smaller than expected
The keep-five discount was removed after a return
Check the receipt; the lost discount is deducted from the refund
If none of these explains the charge, contact Stitch Fix support with the date and amount from your statement and a screenshot of your Fix frequency page showing it is cancelled.
Frequently Asked Questions
How do I cancel Stitch Fix?
Sign in at stitchfix.com, select your profile icon, then Fix frequency, Manage Fix frequency, Proceed to cancel and Confirm cancel. Then check the Fix page and cancel any upcoming Fix that is still scheduled.
How much does Stitch Fix cost?
There is no subscription fee. Each Fix has a $20 styling fee, credited toward anything you keep. Women’s and men’s items run about $28 to $500 each, kids items start at $10, and keeping five or more items gets 20% off the whole purchase.
Is the Stitch Fix styling fee refundable?
Only if you cancel the Fix before it is styled, in which case it is refunded automatically. Once a Fix is delivered, the fee is non-refundable and works only as a credit toward items from that Fix.
How do I cancel a Stitch Fix order that is already scheduled?
Open Fix, select Edit next to the estimated delivery date, then Cancel your Fix, and confirm. You must do this before your Stylist starts, roughly two weeks before delivery.
How long do I have to return a Stitch Fix?
3 days after delivery to check out and send back what you do not want, unless you extend the window before checking out. Items you kept can be returned for a refund within 30 days of purchase.
How do I delete my Stitch Fix account?
Finish all open returns and refunds, then contact support by chat, text or email, or use Help Center, then Permanently delete account, in the iOS app. Deletion is permanent and forfeits credits and gift card balances.
Can I cancel Stitch Fix in the app?
You can cancel an upcoming Fix in the iOS app from the Fix tab. For stopping automatic Fixes, the website is the reliable route, and it works from your phone’s browser.
Is Stitch Fix Style Pass still available?
Stitch Fix’s current help pages only describe the $20 per-Fix styling fee. If you still have an annual pass or charge, ask support to confirm it will not renew.
More Cancellation Guides
For every service in one place, start with our guide on how to cancel subscriptions online. If you are clearing out other boxes and memberships, these are the ones most often sitting next to Stitch Fix on a statement:
