According to a report by Nucleus Research, CRM (Customer Relationship Management) can bring you an ROI of $8.71 for every $1 spent.
Customer relationship management software is an application that streamlines an organization’s management process. It manages and stores all sorts of data from texts and emails to form submissions and documents in a single place, making it easy to look upon whenever required.
CRMs also provide a common space for business owners, project managers, sales representatives, and clients to interact virtually, saving time and resources and enhancing workflow efficiency.
There are different types of customer relationship management systems for companies of all sizes, including enterprise CRM systems and CRMs for small businesses. Enterprise CRM systems are used by big firms with a larger workforce and extensive customer base, while the latter provides a similar range of features but for smaller team sizes and sales volumes. However, most modern CRMs have common features like project management, sales tracking and analysis, email marketing, and more.
Today, the market offers numerous customer relationship management vendors, and choosing one that meets your business’s requirements may become quite overwhelming. Therefore, to help you out, we have compiled a list of the top CRM software for small businesses and larger companies, comprehensively covering their key info, features, use cases, and pricing.
Zoho CRM is the first choice of many startups and SMBs due to its impressive features and interactive UI, which makes it easy to use for beginners.
It offers a wide range of features, starting with Sales Force Automation to generate website leads and manage workflows. Another top-tier feature is Omnichannel, which lets you contact your leads through email, phone, social media, and other channels. Finally, its comprehensive AI support allows businesses to forecast sales and develop strategies to drive more growth.
Zoho offers a free plan for up to 3 users with limited features but enough to get started. Other plans include:
So, what are you waiting for? Accelerate your sales with Zoho CRM, one of the top CRM companies on the market.
Salesforce is among the most popular CRM systems in industries like Automotive, Communications, Retail, Finance, Education, Healthcare, and Public Sector. While Salesforce is widely used by enterprises, it also offers CRM solutions for small businesses.
Salesforce offers Contact Management as well as Lead Management, which helps to generate lists of contacts and hence provides proper insight strategies. It also provides a guided tour for small businesses to help them learn and grow.
Salesforce offers a 14-day free trial to get started. The paid plans are as follows:
Pipedrive is another go-to customer relationship management application for sales and marketing professionals. The reasons that contribute to its excessive client base are its seamless and clean interface and excellent pipeline management.
Its top-tier plan provides alerts about suspicious logins and data leaks on the website, making it security-focused. In addition, as a sales CRM, it offers functionalities such as contact management and communication data unification. What’s more, Pipedrive offers 300+ integrations for your ease.
Pipedrive offers an affordable starting plan along with a 14-day free trial. This is what makes Pipedrive a popular choice among small businesses. The paid plans include the following:
Salesmate is a top-rated CRM & automation software with a pretty-appealing interface. This CRM solution is best for small businesses looking to drive growth via SMS and phone marketing.
The application provides impressive engagement tools like smart emails, built-in calling, and a drag-and-drop email builder. Along with that, it offers extensive sales tracking mechanisms and tools.
The list of its features is long and probably comprises every tool you may need to drive growth for your business.
Salesmate offers 15-day free access and up to 20% savings on its annual billings. The paid plans are the following:
Monday Sales CRM is one of the top CRM enterprise software offered by the famous project management platform Monday.com. It offers a Kanban-style board that lets you view all your tasks and collaborate with your teammates and clients in a single place.
This all-in-one sales CRM provides a full-service approach for sales and marketing with killer features like Sales Pipeline, Contact Management, and Activity Management. It also offers ready-made personalized email templates that autofill based on contacts’ details.
Monday.com CRM offers the following plans:
Freshsales is a CRM enterprise system offered by Freshworks, one of India’s leading cloud-based SaaS companies. It offers a simple yet productive interface, helping even novices to adapt to the CRM software.
It offers impressive features like AI-powered deal insights, which help you close deals faster and shorten your sales cycle. It also provides email and SMS integrations to send customized emails and messages to your prospects.
In addition, Freshsales offers Contact Scoring, which helps you identify the most sales-ready prospects with the help of Freddy AI.
Freshsales offers free access for up to 3 users. However, to get more seats, you need to choose one of the paid plans, starting from Growth, which costs $15 per user/month, and going to Enterprise, which costs $69 per user/month if billed annually.
Zendesk Sell is one of the best CRM software allowing users to maximize productivity and drive growth and revenue. The program enables users to take data-driven actions with the help of its visible sales pipelines.
Not just that, Zendesk Sell offers integrated support and ticketing mechanisms to address your customers’ queries seamlessly. It also allows full API integrations for customization and a Zendesk app framework where one can build their apps.
Zendesk Sell majorly offers four plans:
NetSuite by Oracle is among the most popular enterprise CRM solutions helping businesses engage with clients and leads, partners and suppliers in a single place.
The program provides uninterrupted customer relationship management services with its top-edge features – Sales Force Automation (SFA), Workflow Automation, and Quote Management.
NetSuite offers a custom price model for its CRM services depending on your team size and feature requirements. Contact them today to get pricing details.
HubSpot CRM is known as one of the best CRM tools for small businesses and startups. It offers a free CRM tool for companies just getting started with limited yet enough features to master the art of customer relationship management.
Additional HubSpot’s features are Contact Management, Quote Management, Meeting Scheduler, and much more in the basic plan itself.
Apart from the free plan, it offers 3 paid plans:
Vtiger is the top CRM software for selecting a value-for-money customer relationship management system. It offers class-apart CRM features for not just sales and marketing but for industries such as Real Estate, Pharma, SaaS, and Legal.
It provides all sorts of services ranging from Sales Automation and Enablement to Sales Analytics and Engagement. Along with all the on-platform features, it allows you to integrate with more than 500 business applications to help you convert your leads to your customers.
Vtiger offers a free (One Pilot) plan for businesses just getting started, limited to 10 users and 3000 records. It also provides One Professional Single App and Standard Plan, which cost $20/user/month and $30/user/month.
Proper management and record of data of their clients and partners are essential for businesses. This helps them track their sales and revenue and ultimately figure out strategies to bring more growth. And an appropriate sales-centric CRM can help you achieve right that.
Therefore, choosing a proven and scalable customer relationship management tool is vital to improve sales and drive more business growth. We hope this list comprising some of the best CRM systems helps you find one.
If you want us to feature your CRM software in this list, submit your request via email. After a thorough evaluation, we’ll decide whether it’s an appropriate addition.