Top AI Chatbot Software For Business In 2026: 14 Platforms Compared
Tanya Mishra
Content Writer - ReVerb
04.21.2023
Quick answer: The most widely used AI chatbots are general assistants such as ChatGPT, Google Gemini, Claude and Microsoft Copilot. This list covers something different: business chatbot software that you add to your website, app or messaging channels to handle support, sales and marketing conversations. Intercom, Ada and Hoory AI focus on customer service, Qualified on sales conversations, and LimeChat on WhatsApp commerce.
This list compares 14 AI chatbot software platforms for businesses of all sizes, covering customer service, sales, marketing and WhatsApp commerce, so you can shortlist the right tool for your team.
With the increasing buzz around AI platforms like ChatGPT, AI-powered chatbots have become the talking point for many.
Small and medium-sized businesses, as well as large enterprises, are employing the top conversational AI chatbot software to handle inquiries, initiate conversations and share solutions to the frequently asked questions on their websites.
If you are a budding or seasoned business owner searching for the best chatbots available in the market today, you’ve landed at the right place. Here’s a comprehensive list of the top AI chatbot providers with an in-depth overview of their features, services, and plans. Review them all and pick the best-fit virtual assistant for your business.
AI Chatbot Software At A Glance
Software
Main use
Best for
Channels
Starting price
1. Birdeye
AI tools to attract and convert customers, including listings and review management
Small businesses and enterprises that want more leads and reviews
Website chat
Not published (custom quote)
2. Intercom
AI customer service
Support teams moving beyond basic free chatbots
Live chat, in-app, email, SMS, WhatsApp, phone
From $29 per seat/month; Fin AI agent from $0.99 per outcome
3. Kore.ai
Conversational AI for voice and digital channels
Companies delivering customer experience across voice and chat
Web chat and 30+ digital channels; voice as an add-on
From $29/month; enterprise plans custom
4. Signals
AI chatbot with automation and data analytics
Brands that want to engage website visitors
Website chat
Not published
5. Glassix
GPT-4 powered unified inbox for customer support
Teams merging all channels into one inbox
Email, chat and social messaging
Not published (30-day free trial)
6. Hoory AI
24/7 AI virtual assistant
Businesses of all sizes that want round-the-clock support
Website, email, WhatsApp, Messenger, Telegram, SMS and more
From $6 per user/month (14-day trial)
7. LimeChat
WhatsApp Commerce Suite
Brands selling and marketing on WhatsApp
WhatsApp, Instagram
Not published (custom pricing)
8. CommandBar
In-product AI user assistance
Product teams driving activation and retention
In-app
Not published
9. Qualified
Turning website visits into sales conversations
Sales and marketing teams
Website chat, email, voice and video
Not published (custom plans)
10. Tidio
Website chat that converts visitors into customers
Online stores and sites using tools such as WordPress and Shopify
Live chat, email, Messenger, Instagram, WhatsApp
Free plan; paid plans from $24.17/month
11. Ada
Generative AI automation for customer service
Customer service teams automating at scale
Messaging, email, voice
Not published (custom)
12. SendPulse
All-in-one platform with chatbots and email campaigns
Teams combining chatbots with email marketing
WhatsApp, Instagram, Telegram, Facebook, live chat and more
Free plan for up to 500 subscribers; paid plans priced by subscribers
13. Drift
Conversation Cloud for marketing and sales
Sales and marketing teams building customer relationships
Website chat
Not published
14. Exotel
AI customer communication platform
Businesses improving customer interactions and operations
Web, phone, WhatsApp and social
Not published (varies by use case)
Starting prices are as listed on each vendor’s pricing page in October 2026 and can change. “Not published” means the vendor quotes prices on request.
Why Use An AI Chatbot Software For Your Business Management?
In the present-day context, both B2B and B2C businesses are using chatbot platforms to simplify manual tasks and handle routine queries from users.
Chatbots build structured and unstructured conversations with website visitors, saving time and increasing productivity. From customer service to online shopping, chatbots for enterprises play the role of virtual assistants and cater to the changing demands of customer expectations.
Here are some of the main reasons for incorporating an AI chatbot into your business:
Chatbots can have simultaneous conversations with buyers, reducing the wait time to a great extent.
Being time and cost-effective, the best chatbots can perform automated tasks reducing the burden on the employees engaged with user experience.
Having a proactive approach, chatbots can initiate conversations and track the customers’ journey on the website.
Apart from increasing customer engagement and providing insightful data, a chatbot for websites helps in lead generation.
Chatbots work with the sales team to find out valuable leads among a pool of unqualified prospects.
The Best AI Chatbot Software To Take Your Business To The Next Level
A truly unique company driven by a growth mindset, Birdeye is known for its practical solutions to increase user engagement and enhance sales. Birdeye is a reliable AI partner with over 90,000 clients and offers two kinds of solutions catered towards small businesses and enterprises.
The company provides a wide range of tools and features to attract, convert and delight your target audience so that you can get increased website traffic, more leads, and more reviews per month. From business listing to review management and enabling faster payments to gaining actionable insights on customer feedback, Birdeye accelerates the growth graph of your firm. With its multifunctional WebChat Software serving as a chatbot, you can handle unlimited user queries on autopilot 24/7, letting your customer support team focus on more important issues.
Though not a free chatbot, the program provides simple and affordable pricing plans based on your business and automation requirements.
Are you using free chatbots but don’t see any impactful results? It’s time to try something new and non-trivial. Here comes Intercom! It’s the ultimate AI customer service solution provider trusted by over 25,000 businesses. Collaborating with big names in the tech industry like Microsoft, Udemy, Spendesk, Amazon, etc., Intercom does its best to maximize clients’ effectiveness and productivity.
The company’s product range includes AI-enhanced automation platforms and inbox, conversational support through Messenger, and omnichannel and Intercom platforms where you can have user data, custom actions, apps and integrations, and APIs and webhooks.
Regarding pricing, Intercom offers services under three packages – Support, Engage, and Convert – and the price is calculated based on what kind of service you opt for.
One of the leaders in conversational AI technology, Kore.AI assists its clients and helps them deliver impeccable customer experiences via voice and digital channels. With hundreds of happy clients worldwide,
Kore.AI has collaborated with GoDaddy, Airbus, Yahoo, Vanguard, etc. Their team has created exclusive chatbot platforms for companies in various sectors like Banking, Healthcare, Telecom, Insurance, Retail, Travel, Utilities, Media, and Entertainment. The product focuses on two key areas – customer experience optimization and employee experience optimization. The XO Product Suite includes XO Platform, Smart Assist, and WorkAssist.
While bot development remains free, the company offers usage-based pricing, calculated at a unit conversion level.
Chosen by the top brands, including Pantheon, OpenTable, Flip, and ObservePoint, Signals is a well-known AI chatbot platform appreciated for its excellent automation tools and award-winning data analytics.
As one of the top chatbot providers in the world, Signals partners with businesses to assist in their marketing endeavors and drive sales. The company helps small and large businesses segment visitor behaviors, identify the buying intent, engage with the accounts, and integrate with tech stacks to receive real-time data insights.
Signals currently charges annual and monthly subscriptions for Team Plan, Company Plan, and a fully-customizable Premium Plan. Its solutions include lead generation, business-to-business website visitor tracking, sales prospecting, account-based marketing, and conversational marketing.
Glassix leverages the power of conversational AI integrated with the GPT-4 engine to provide a superior customer support platform. Glassix empowers teams with an AI-powered unified inbox that merges communications from all business channels into a single point of management, including WhatsApp, Apple Messages for Business, social media, email, SMS, and more. To compliment all of that, Glassix introduces a top-rated AI chatbot visual builder, allowing pretty much anyone, to build no-code generative AI-powered omnichannel chatbots with ease.
Serving leading brands, the likes of Nike, Dyson, and Nintendo, to name a few, Glassix sets itself apart with advanced features like auto-suggested replies, one-click conversation summaries, and generative AI chatbots, facilitating stellar support experiences. It’s designed for businesses seeking comprehensive, intuitive solutions that automate and optimize customer interactions at scale.
Glassix’s pricing model is one of the best in the industry. You can start a 30-day free trial and then pay only $49 per user per month for their ‘Starter’ plan. What’s more, is that with Glassix you don’t pay for every AI chatbot conversation resolution like many other vendors in this space.
Hoory AI, a leader in conversational AI technology, is a virtual assistant designed to streamline customer communications for businesses of all sizes, operating 24/7. By leveraging conversational AI, machine learning, and natural language processing, Hoory AI automates repetitive tasks and delivers instant, personalized responses.
Hoory AI features two types of assistants: knowledge-based and rule-based. Knowledge-based assistants can be trained with relevant business information to effectively answer customer queries (learning how to train a chatbot ensures they provide accurate responses), while rule-based assistants allow you to create chatbots with custom conversation flows built from scratch or using ready-made templates to guide users through pre-defined interactions.
Additionally, Hoory AI provides multilingual text and audio support in over 120 languages, ensuring effective communication across diverse customer bases. For support teams, it offers a shared inbox for seamless communication and automates ticket management, handling up to 90,000 requests per minute. It enhances team efficiency with workflow automation tools for task allocation and issue resolution.
With omnichannel inbox capabilities, Hoory AI enables businesses to centralize customer communication from various platforms, including websites, Facebook, WhatsApp, Telegram, email, and more.
Plus, with flexible pricing starting at just $6 per user per month, you’ll find great value for a minimal cost.
Are you looking for a reliable chatbot platform to handle WhatsApp interactions with your customers and spearhead your business? Look no further! With LimeChat’s WhatsApp Commerce Suite, you can be a top performer in WhatsApp marketing.
The company provides automated chatbot solutions related to WhatsApp marketing, WhatsApp Commerce, WhatsApp Support, Instagram Automation, and Helpdesk. Automate responses to frequently asked questions, receive data insights from all user-conversation, generate more leads from website visits and convert prospective buyers into loyal customers – get all this covered by utilizing LimeChat.
Billed monthly and quarterly, LimeChat offers Starter Plan ($19/month), Growth Plan ($199/month), Pro Plan ($499/month), and Enterprise Plan that includes customized solutions.
CommandBar’s Copilot is a personalized assistant that leads their AI-powered user assistance platform. CommandBar empowers product, marketing, and customer teams to drive engagement, activation, and retention with their embedded experiences that are not annoying.
So what can CommandBar’s Copilot do?
Directly fulfill user intent: “Add a teammate?” Yessir. “Turn on dark mode?” You got it. No need to do a scavenger hunt through the UI.
Personalize assistance: What’s the best answer to “how do I use the report builder?” Not a long text answer. Instead, an interactive walkthrough that steps the user through the report builder.
Deliver in-app ChatGPT: Give your users a chatbot interface that is trained on your documentation, guides, blogs, PDF’s, etc. You can even customize the prompt to help it better fit your app.
Accelerating the growth of the biggest brands in the world, Qualified helps you turn website visits into instant sales conversions.
Among the solutions, the platform promotes pipeline cloud for marketing, inbound sales, outbound sales, and account-based marketing. As one of the best AI chatbot software, Qualified has worked with top companies, including Cobalt, Metadata.io, Wiz, Fujitsu, etc. Ranked #1 on the Pipeline Generation Platform on Salesforce AppExchange, the company has two offerings – The Qualified Pipeline Cloud and The Qualified Platform.
There are three types of the pricing available – Growth, Premier, and Enterprise. To generate more pipelines from your business website, contact Qualified today and customize a plan according to your business requirements.
A top-notch platform boosting sales for its clients, Tidio is your perfect partner that can assist you in converting your website visitors into actual customers. Easily connectable to different tools such as WordPress, Shopify, Google Analytics, HubSpot, etc., the Tidio platform boosts conversion rates and helps you gain more effective leads.
The Tidio platform offers excellent chatbot tools that lead to an increase in sales and automation support. Apart from that, with the help of Tidio AI, businesses can improve customer service, reduce time and effort and improve the quality of customer interactions.
Tidio offers three pricing plans – Communicator, Chatbots, and Tidio+; the best part is that you can also use Tidio for free, enjoying and testing its basic features.
Unleashing the fullest potential of generative AI, Ada is known for offering game-changing automation solutions tailored for customer service. A giant leap from free chatbot apps, Ada is an easy-to-use, integrated platform.
Having partnered with multiple companies in different sectors like eCommerce, SaaS, Travel, Gaming, FinTech, Telecom, and Media, Ada has made 4,204,624,649 (and counting!) automation possible. The company focuses on Platform Overview, Resolution Engine, Continuous Improvement, No-Code Automation Builder, Enterprise Grade, and Integrations and Handoffs. Under channels, it’s currently serving companies using digital messaging and voice and telephony.
Ada provides Core, Advanced, and Pro plans with add-ons like Additional Bots, Additional Languages, Data Export API, Social Channels, and HTTP Request Block for Integration.
Do you wish to automate communications with users, drive and manage sales, and launch email campaigns on a single platform? Join hands with SendPulse, an all-in-one marketing platform, and create better workflows for your business.
Creating the best chatbots for its clients, SendPulse also offers assistance with email campaigns, CRMs, landing pages, online course creation, and automation 360. The company has separate services as a part of its portfolio that include AI chatbots, SMS, Viber campaigns, web push, and pop-ups.
With monthly, half-yearly, and yearly billing periods, SendPulse provides a variety of payment options to choose from. Businesses with 5 million subscribers or more can contact the sales team to discuss the VIP plan in detail.
Drifting away from manual labor and creating the best AI chatbots, Drift’s Conversation Cloud helps businesses in marketing and sales and, most importantly, to connect with customers, building trust and gaining profits.
From conversational marketing to conversational sales, Drift has successfully worked with over 5,000 businesses, including the most prominent ones such as Canva, Grammarly, GitLab, Skillsoft, etc. The platform also provides you with access to the conversation cloud, conversational AI, and integrations.
Drift’s pricing plans are Premium, Advanced, and Enterprise. Compare the included features to choose the one that suits your business perfectly.
Exotel is at the forefront of revolutionising customer communication. Leveraging advanced AI technologies, Exotel offers solutions that significantly enhance customer interactions, streamline operations, and boost overall business performance.
A leader in AI-powered customer interaction,Exotel’s AI-powered chatbot offers advanced, natural, and efficient customer interactions, leveraging Gen AI for intent recognition and API integration. It supports human-like comprehension, semantic search, and adaptable conversations.
The chatbot is versatile, supporting document-based queries, and deployable across multiple platforms. It ensures reliability with continuous improvement, scalability, and 24/7 availability. Trusted by top brands, Exotel’s chatbot excels in various use cases including sales, customer support, recruitment, healthcare appointment coordination, service scheduling, and EMI collections, enhancing customer engagement and operational efficiency. Exotel’s AI bots have resolved over 4 billion queries.
Exotel’s AI-powered chatbot’s pricing varies depending on the use case and usage base, ensuring a flexible and scalable solution for businesses of all sizes.
How AI Chatbot Software Is Priced
Chatbot vendors use a handful of pricing models, and many combine them:
Free plans: limited conversations, features or branding, useful for testing.
Per-seat subscriptions: a monthly fee for each human agent who uses the inbox.
Usage-based pricing: charges per conversation, per AI resolution, per message or per block of AI credits.
Tiered plans: higher tiers unlock automation, integrations, analytics and more channels.
Enterprise contracts: custom pricing for large volumes, security reviews and dedicated support.
The main cost drivers are conversation volume, the number of agents, which channels you use (messaging apps such as WhatsApp can add per-conversation fees), how much the AI handles on its own and which integrations you need.
How To Choose AI Chatbot Software
Define the job: customer support, lead qualification, in-app guidance and WhatsApp commerce call for different tools.
Check channels: make sure the tool covers your website, app, email, social and messaging channels.
Test the AI on your content: load your help articles and real questions and judge answer quality during a trial.
Plan the human handoff: the bot should pass complex cases to an agent with full context.
Confirm integrations: look for connections to your CRM, help desk, ecommerce platform and analytics.
Review security and data use: check data storage, privacy terms and compliance requirements for your industry.
Model the total cost: estimate monthly conversations and seats so usage-based fees do not surprise you.
The best choice depends on your channels, volume and existing tools. On this list, Intercom, Ada, Kore.ai, Glassix and Hoory AI focus on customer service, with Kore.ai covering voice as well as digital channels and Glassix merging all channels into one inbox. Run a trial with your own support content before you decide.
How much does AI chatbot software cost?
Pricing ranges from free plans for basic use to enterprise contracts. Most vendors charge per agent seat, per conversation or AI resolution, or through tiered plans, and costs rise with volume, channels and integrations. Estimate your monthly conversations and team size to compare vendors fairly.
What features should AI chatbot software have?
Look for accurate answers trained on your own help content, a smooth handoff to human agents with the conversation history attached, and coverage of the channels your customers use, such as website chat, email and WhatsApp. Integrations with your CRM and help desk, analytics on resolution rates, and clear data privacy controls matter just as much as the AI itself.
What is the difference between an AI chatbot and an AI agent?
An AI chatbot mainly holds a conversation: it answers questions and guides users through set flows. An AI agent goes further by taking actions toward a goal, such as looking up an order, updating a record or booking an appointment through connected systems. General assistants such as ChatGPT started as chatbots and now add agent-style features, and many business chatbot tools are moving the same way, so check which actions a tool can actually perform in your systems.
Which are the most popular AI chatbots?
The most popular general-purpose AI chatbots are OpenAI’s ChatGPT, Google Gemini, Microsoft Copilot, Anthropic’s Claude and Meta AI. ChatGPT is the most widely used by a large margin: OpenAI said in October 2025 that it had 800 million weekly users. For business use, popular chatbot platforms include Intercom, Tidio and Ada, which you embed in your own website or app.
What are the top 10 AI chatbots?
For everyday use, a typical top 10 includes ChatGPT, Gemini, Claude, Microsoft Copilot, Meta AI, Perplexity, Grok, DeepSeek, Mistral’s Le Chat and Qwen. These are assistants you chat with directly. If you need a chatbot that talks to your own customers, compare business platforms such as the 14 in this list instead.
What are the top 10 most used AI?
Usage rankings change often, but ChatGPT leads every major traffic ranking, followed by tools such as Google Gemini, Microsoft Copilot, Perplexity, Claude and DeepSeek. Usage also depends on where people meet the AI: Meta AI runs inside WhatsApp, Instagram and Facebook, and Gemini is built into Google products. Check current traffic data from sources such as Similarweb for an up-to-date ranking.
Immensely popular and convenient to use, AI chatbots look truly promising. They’re changing the way businesses communicate with their customers and driving some path-breaking innovations in the future. With new trends emerging every other day, multiple chatbot vendors are entering the business world, building life-changing products and offering extraordinary services.
If you are a customer-focused business, this list will help you discover the best chatbot solutions for your customer services.
If you want to feature your AI chatbot platform in this list, drop us an email today sharing your product details. After a quick review, we’ll define whether it’s a valuable addition.
