Artificial intelligence (AI) technology isn’t just for tech geeks and sci-fi movies anymore.
These days, AI is making its way into nearly every aspect of business — from product development to marketing, and surely, customer support.
But how exactly can artificial intelligence benefit your customer service? Imagine providing instant answers to customers’ questions and personalized assistance from chatbots that remember user preferences and browsing history. That’s just the start of what AI can bring to the table.
In this article, we explore some of the top AI customer support companies that help businesses serve their end clients 24/7, revolutionizing customer interactions.
The Best Companies For AI Customer Support
Voxia.ai leads the top companies for AI customer support that reshapes the way businesses engage with their customers in the fields of support, success, and meeting scheduling. Their top-notch team of thousands of AI agents is available round-the-clock at the click of a button. Thanks to the advanced AI voice technology, they effectively handle tasks of any type and complexity, including calls and live-action meeting bookings, at scale.
The firm can achieve a 50-80% outbound connect rate and respond to leads in less than 10 seconds. Their best AI agents can also maintain a 100% connect rate for inbound calls, ensuring no customer is left waiting. One of the main advantages of Voxia’s service is cost-effectiveness — their solutions are reported to be 95% cheaper than human counterparts.
- Services and expertise: AI call and phone service, AI for call centers, AI agents for customer service, inbound and outbound AI calls
- Location: New York, USA
- Industries they serve: eCommerce, Financial Services, Gambling & Casinos, Polls & Surveys, Municipalities & Utilities, Gaming, Real Estate, Retail, SMBs, Tech & SaaS
- Clients: global startups, SMBs, and large enterprises
Qualtrics is the best AI customer support company that aims to enhance contact center operations by offering a comprehensive suite of tools for automating customer interactions.
Regardless of how customers choose to communicate with your brand — be it through social media, chat, SMS, or phone calls — agents can manage all interactions from a single platform. Qualtrics also uses artificial intelligence to streamline routine tasks like after-call work. Overall, it’s a great solution to free up your support staff so they can focus on revenue-generating activities.
- Services and expertise: XM for customer experience, XM for employee experience, XM for strategy and research
- Location: Seattle, USA
- Industries they serve: Healthcare, Education, Financial Services, Government, High Tech, B2B, Retail, Travel & Hospitality, Automotive
- Clients: Electrolux, Whirlpool, Vera Bradley, and others
BlueTweak is notable helpdesk software that serves as a one-stop shop for all your customer support needs. With 17 years of experience, this top AI customer support company created a powerful tool that leverages artificial intelligence to make customer service smoother and more efficient.
The numbers speak for BlueTweak. Companies using this service have seen their investment pay off big time, with an average return of 326%. Till this time, the platform has successfully handled over 15 million customer interactions.
- Services and expertise: omnichannel support, ticket management, agent performance management, customer analytics
- Location: London, UK; Bucharest, Romania
- Industries they serve: eCommerce, Information Technology, Hospitality, Retail
- Clients: Aeroitalia, Arabesque, Mathaus, and others
Kore.ai is one of the top companies for AI customer support, helping clients generate value from smart technology for over 10 years. The main idea behind Kore.ai is to enable businesses to simplify and enhance customer service operations with artificial intelligence.
The platform is powered by advanced language models. This means it can understand and respond to customers in a natural and helpful way. Notable, Kore.ai has been recognized as a leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms.
- Services and expertise: claims processing, customer order processing, inventory management, invoice generation, personalized campaigns, RFP responses, service agent scripts, email management
- Location: New York, USA; London, UK; Frankfurt, Germany; Dubai, UAE; Tokyo, Japan; Seoul, South Korea
- Industries they serve: Financial Services, Healthcare, Life Sciences, Retail, Home, Life & Auto Insurance, Consumer Goods, Electronics
- Clients: Cigna, Coca-Cola, GoDaddy, and others
Eleveo is a top AI customer service company that has been helping call centers work better since 1999. The firm provides a set of comprehensive software tools used by thousands of companies around the world. Recently, they’ve reinforced their toolkit with artificial intelligence, taking customer service operations to a whole new level.
One of Eleveo’s core features is its AI-powered auto-scheduling and real-time adherence tool. It helps managers plan staff schedules and monitor whether they stick to them in real-time. Furthermore, when an agent’s performance falls short, Eleveo’s system helps identify the root causes.
- Services and expertise: call and screen recording, quality management, workforce management, advanced analytics
- Location: Prague, Czech Republic; Kosice, Slovakia; Franklin, USA
- Industries they serve: Information Technology, Healthcare, Financial Services, Travel & Hospitality, Insurance
- Clients: 144Notruf, Tauron, Raiffeisenbank, and others
Five9 is a prominent cloud-based contact center software that offers the best AI customer support services. Since its founding in 2001, Five9 has been at the forefront of transforming business interactions with customers.
Currently, the corporation has over 2,600 employees distributed worldwide and serves more than 3,000 customers across the enterprise, mid-market, and small business sectors. Five9’s latest offering, designed for Salesforce’s Service Cloud Voice, incorporates Einstein AI to boost the efficiency of contact centers.
- Services and expertise: intelligent virtual agent, AI summaries, workflow automation, reporting and analytics, workforce engagement, quality management, interaction analytics
- Location: San Ramon, USA
- Industries they serve: Healthcare, Financial Services, Retail, Higher Education, Sales & Telemarketing
- Clients: Southern New Hampshire University, Estee Lauder, Alaska Airlines, and others
CloudTalk is a multifunctional communication platform founded in 2016. It has quickly evolved from a simple click-to-call widget into a sophisticated communication solution for the best AI customer service. CloudTalk’s AI-powered analytics help businesses gain insights from their communications, allowing teams to optimize their interactions with customers and boost profits.
The impact of CloudTalk’s solution is impressive. Take Glovo, for example — the firm saw an 81.7% increase in call volume and a 23.7% decrease in missed calls after implementing CloudTalk’s system.
- Services and expertise: voicemail, call transfers, custom campaigns, personalized messages, interactive voice response, skill-based routing, workflow automation
- Location: Bratislava, Slovakia; Prague, Czech Republic
- Industries they serve: Software & Tech, Financial Services, Professional Services, Education & eLearning
- Clients: Rakuten, CoachHub, Revolut, and others
Nextiva is an AI customer service company that offers a unified customer experience management platform. The firm claims to have 99.9999% uptime, which means its service is always available with no interruptions.
You can confidently count on Nextiva to provide your users with the best AI customer support services, as the platform uses generative AI in its contact center software. It helps customer service agents work more efficiently, reducing the wrap-up time by 50%.
- Services and expertise: transcription and summarization, situation and skill-based routing, monitoring and coaching, quality monitoring surveys, workforce scheduling
- Location: Scottsdale, USA
- Industries they serve: Accounting, Healthcare, Legal, Real Estate, Education, Automotive, High Tech, Logistics, Restaurant, Government, Insurance, Non-Profit, Retail
- Clients: Ikea, DHL, Tata Play, and others
Talkdesk is a company on a bold mission: to rid the world of bad customer experiences with the top AI customer service. Back in 2018, Talkdesk faced a problem. The existing AI tools for customer service were expensive, complicated, and often didn’t work well. So, the company decided to fix this by creating a proven AI platform that could actually make a difference throughout the entire customer journey.
Over the next couple of years, Talkdesk developed a whole set of AI tools for customer service. They even created special AI solutions for different industries, recognizing that a retail store and a healthcare provider have different needs.
- Services and expertise: self-service, omnichannel engagement, workforce engagement management, customer experience analytics
- Location: San Francisco, USA
- Industries they serve: Communications, Media & Internet, Financial Services & Insurance, Government & Education, Healthcare & Life Sciences, Retail & Consumer Goods, Transportation & Hospitality
- Clients: Barco, Patagonia, Alarm.com, and others
NICE is a top AI customer support company that has created a powerful AI-based cloud platform called CXone to handle every single customer interaction with precision. The firm has over 8,400 first-class employees spread across more than 30 countries.
They can handle all types of customer communications, from traditional voice calls to advanced digital channels and AI chatbots, on a single system. In addition, the software has the capacity to process a high volume of customer interactions, managing tens of millions of requests daily.
- Services and expertise: business consulting, contact center training, customer support, professional services, implementation partners
- Location: Hoboken, USA
- Industries they serve: Healthcare, Retail, Financial Services, Insurance, Telecom, Travel & Hospitality, Government
- Clients: Disney, IBM, Marriott, and others
Conclusion
For businesses thinking about introducing AI into their customer support, now is a high time to consider it. The technology is constantly improving and can significantly boost your customer satisfaction rate.
The listed top companies for AI customer support offer a diverse range of solutions. However, what they share is a commitment to providing businesses with the best customer service. Choose the one that perfectly fits your business specifics and requirements!
If you want to add your AI customer support firm to this list, contact us with your request by email or submit a form in the Top Choices section. After a thorough review, we’ll decide whether it’s a valuable addition.
