Your business is growing, and customers are pouring in. That’s great news!

But with more customers comes more questions, complaints, and requests to be handled. Trying to provide excellent customer service in-house can quickly become overwhelming.

By handing off your customer inquiries to external experts, you can focus on more strategic business tasks while ensuring your clients get top-notch service. However, how can you pick a reliable partner among an abundance of contractors on the market?

You’re in the right place. Here we list the top customer service outsourcing companies that will help you wow your customers with fantastic support. Learn more about their unique features and offerings to define the best-fit specialists for your business. 

The Best Customer Service Outsourcing Agencies

1. Remote Employee

Remote Employee is the top customer service outsourcing company that allows you to find and vet highly qualified professionals for your project needs. Their clients save from 50% to 70% on operating costs compared to hiring locally. 

Once you’ve selected suitable candidates, Remote Employee takes care of all the back-office processes like payroll and taxes and ensures you comply with labor laws. What’s more, their experts work from modern, well-equipped offices using the latest tech tools.

So, if you’re looking to scale up your customer support team with first-class experts without going over your budget, Remote Employee is your go-to partner.

• Services and expertise: back office support, data entry services, eCommerce customer service outsourcing, accounting and bookkeeping, creative and marketing solutions, custom software development
• Location: Chicago, USA; Pampanga, Philippines
  
• Industries: eCommerce, Real Estate, Media & Communications, Education, Healthcare, Legal, Hospitality & Tourism Fintech
• Clients: Quick Smith, Preda, Brown & Joseph, and others

2. Dalerio Consulting

Dalerio Consulting is one of the best customer service outsourcing agencies with over ten years of experience. During this time, they’ve worked with 330+ clients on more than 850 projects of various types and scales. Thanks to this rich experience, their seasoned team knows how to handle your customers’ needs and improve your services like never before.

Speaking of the company’s talent pool, Dalerio Consulting has over 25 senior advisors on staff, guiding clients on how to best leverage outsourcing for their business needs. Whether you require customer support services like email, chat, or call center help or back office administration like accounting, HR, loans, and recovery — they have got you covered.

• Services and expertise: email support, live chat support, inbound call center, outbound call center, tech support, administration services, marketing solutions
• Location: Durres, Albania
• Industries: Advertising & Marketing, Non-Profit, Dental, Fintech, Gambling, Legal
• Clients: Dafku Law Firm, Archorythm, Youth Activities Center, and others

3. Hugo

Hugo has a massive global presence with nearly 4,000 employees worldwide. Although it’s a US-based firm, its services are, on average, 30% more cost-effective than outsourcing to typical offshore destinations like India and the Philippines. So, you can save even more compared to some of the most affordable outsourcing options available. 

But don’t think you’re sacrificing quality for cost savings. Hugo delivers outstanding customer support outsourcing performance, like maintaining 99.9% uptime in 2024 and achieving 90% first-contact resolution on support requests. Also, Hugo provides a 30-day free trial so you can decide if their long-term teams are a good fit for you.

• Services and expertise: general customer service, inbound and outbound support, lead generation, appointment scheduling, tech support, eCommerce support, app user & platform support
  
• Location: Chicago, USA
• Industries: Fintech, eCommerce, Advertising & Marketing, Food & Beverage, Gaming, Informational Technology
• Clients: Acme Inc., Meta, Faire, and others

4. Connext

Connext was established in 2014 when the founder, who had previously struggled with in-house overload himself, wanted to build a one-stop outsourcing solution he wished had existed. By 2020, the company has singnificantly leveled up by earning the coveted SOC 2 certification. Getting this stamp of approval meant Connext could confidently support companies of any size — from small startups to giant public enterprises.

The growth only accelerated from there. In 2022, the company opened another Philippine location in the city of Davao. This helped further expand their talent pools and also gave them greater business continuity across different regions.

• Services and expertise: offshore customer support services, technical support, general back-office support, data entry, medical billing, accounting, IT staff augmentation
• Location: Angeles, Davao, Philippines
• Industries: Fintech, Informational Technology, Medical, Dental, Real Estate, Retail
• Clients: Simpay-Alpha Card, Brightfin, RedHammer LLC, and others

5. Mercatus

Mercatus is a seasoned BPO and IT outsourcing veteran with over 15 years of experience. While the company started in Sofia, Bulgaria, it has expanded to operate across multiple locations throughout Europe, the Middle East, and Africa.

What sets this best customer service outsourcing agency apart is its strong ability to serve global clients in over 25 different languages. They’ve assembled specialized multilingual teams to provide top-notch support online all over the world.

• Services and expertise: CX advice and strategy, technical support, multichannel customer solutions, back office support, eCommerce customer service outsourcing, B2B lead generation, dedicated development teams
• Location: Sofia, Bulgaria; Bucharest, Romania; London, UK; Frankfurt, Germany
• Industries: Information Technology, Retail, eCommerce, Gaming, Fintech
• Clients: Bolero Consulting, OHMI Bulgaria, Acronis, and others 

6. Big Outsource

Big Outsource is another top customer service outsourcing company based in the Philippines. The company started with a small team of five people in 2014. These days, they support over 50 global clients, ranging from thriving small businesses to multinational enterprises.

What allowed Big Outsource to scale up so rapidly are its ingenious executives, who boast a combined 40+ years of outsourcing experience. But just as importantly, Big Outsource offers a dedicated staff providing full-spectrum, top-notch outsourced support services across North America, the UK, Australia, Asia Pacific, and beyond.

• Services and expertise: administration and back office support, outsourced customer service staffing, virtual assistance, technical support, bookkeeping, graphic design, software development
• Location: San Pablo City, Candelaria, Santo Tomas, Philipines
• Industries: Automotive, Engineering & Construction, Fintech, Education, Gaming & Entertainment, Retail & eCommerce, Legal, Healthcare, Social Media & Marketing, Logistics, Travel & Hospitality
• Clients: OpnRoad, Everlane, Waymon, and others

7. LTVplus

LTVplus is a leading offshore customer service company that has embraced the remote work model in a big way — they have more than 500 employees distributed across 24 different locations. The LTVplus’s co-founders, GQ Fu and David Henzel, developed the concept of a live chat service specifically designed to hire a global talent pool without borders.

Now, the company boasts an impressive 95% average customer satisfaction score, serving 120+ clients. LTVplus’ mission is to transform customer service into a profit driver for your business.

• Services and expertise: managed customer service, remote staffing across different roles, customer service agents, voice support agents, help desk setup, complaint coordinators, sales representatives
• Location: Santa Monica, Brandon, US
• Industries: eCommerce, SaaS, Beauty & Cosmetics, Travel, Healthcare, Online Courses
• Clients: GiddyUp, TekReplay, Bully Max, and others

8. Protel BPO

Protel takes pride in providing top-level customer support services by their English-speaking agents. Thanks to English being the official language of Belize, you get fluent representatives without any accents to worry about.

In fact, over half their staff is also bilingual in Spanish, which is a useful bonus. So, whether you need customer support to be handled in English or Spanish, this talented offshore customer service company has got you covered with native-level proficiency.

• Services and expertise: technical support and help desk, back-office processing, offshore customer services, live chat, social media, and email support, lead generation
• Location: Belize City, Belize
• Industries: eCommerce, Fintech, Hospitality & Leisure, Information Technology
• Clients: Dominion Energy and others

9. Significo

Significo is one of the best customer service outsourcing companies in Croatia. They enable brands to connect with their customers via both managed customer support services and their proprietary multichannel platform, Significo 360. 

Speaking in numbers, the company helps its clients achieve a 95% first-call resolution rate and answers 91% of calls within 30 seconds. On top of the lightning-fast phone support, Significo meets extremely high service level agreements (SLAs): they resolve 90% of requests on the very first call. 

• Services and expertise: 24/7/365 customer support, loyalty management, complaint management, tech support, administration services, market research, lead generation, order management
• Location: Zagreb, Croatia
• Industries: Healthcare, Insurance, Automotive, Fintech, Retail, Telecommunications
• Clients: HŽPP, INA Group, Grand Auto d.o.o., and others

10. Pexly

Pexly offers top-tier customer support outsourcing services at affordable prices. Whether you need frontline agents interfacing with customers or behind-the-scenes back office staff, they’ve got highly skilled professionals ready to serve 24/7.

The company’s workforce, consisting of over 500 fluent agents, speaks in 30+ different languages, so they can serve seamless experiences for businesses with global customer bases. The statistics back up their capabilities. At last count, Pexly had tackled over 250 projects spanning numerous countries. So, you can rest assured your international customers will get stellar service.

• Services and expertise: customer care, tech support and help desk, phone answering service, social media customer service, AI chatbot
• Location: Zaanstad, Netherlands
• Industries: eCommerce, Telecom, SaaS, Travel
• Clients: Quoka GmbH, The Cauldron, Valo Motion, and others

Conclusion

The agencies featured in this article are the best at providing excellent customer service to the international clients. They have talented workers from all around the world who speak different languages and operate in various time zones. Providing amazing service experiences isn’t just an afterthought — it’s their mission.

Whether you need call center representatives, back-office support, or support across multiple messaging channels, these top companies for outsourcing customer service have proven they can handle these tasks with ease.