This list compares the top customer service outsourcing companies by location and support channels, for businesses that want to hand off phone, email, chat or social media support to an experienced partner.
Your business is growing, and customers are pouring in. That’s great news!
But with more customers comes more questions, complaints, and requests to be handled. Trying to provide excellent customer service in-house can quickly become overwhelming.
By handing off your customer inquiries to external experts, you can focus on more strategic business tasks while ensuring your clients get top-notch service. However, how can you pick a reliable partner among an abundance of contractors on the market?
You’re in the right place. Here we list the top customer service outsourcing companies that will help you wow your customers with fantastic support. Learn more about their unique features and offerings to define the best-fit specialists for your business.
Customer Service Outsourcing Companies At A Glance
Company
Location
Support channels and services
1. Remote Employee
Chicago, USA; Pampanga, Philippines
eCommerce customer service, back office support, data entry
2. HelpSquad
Hatboro, PA, USA
Live chat, virtual assistants and receptionists, knowledge base management
3. Dalerio Consulting
Durres, Albania
Email, live chat, inbound and outbound calls, tech support
4. SupportYourApp
Delaware, USA
Email, chat and phone support, call center, tech and eCommerce support
5. Hugo
Chicago, USA
Inbound and outbound support, lead generation, appointment scheduling, tech support
6. Connext
Angeles, Davao, Philippines
Offshore customer support, technical support, back office
Remote Employee is the top customer service outsourcing company that allows you to find and vet highly qualified professionals for your project needs. Their clients save from 50% to 70% on operating costs compared to hiring locally.
Once you’ve selected suitable candidates, Remote Employee takes care of all the back-office processes like payroll and taxes and ensures you comply with labor laws. What’s more, their experts work from modern, well-equipped offices using the latest tech tools.
So, if you’re looking to scale up your customer support team with first-class experts without going over your budget, Remote Employee is your go-to partner.
Services and expertise: back office support, data entry services, eCommerce customer service outsourcing, accounting and bookkeeping, creative and marketing solutions, custom software development
Location: Chicago, USA; Pampanga, Philippines
Industries: eCommerce, Real Estate, Media & Communications, Education, Healthcare, Legal, Hospitality & Tourism Fintech
Clients: Quick Smith, Preda, Brown & Joseph, and others
HelpSquad is a U.S.-based customer service outsourcing provider with over 15 years of experience. The company offers support across multiple channels, including voice, chat, SMS, email, and social media. In 2024, HelpSquad was named one of the top customer service outsourcing companies by The CX Lead.
HelpSquad supports both startups and enterprise clients, offering customer service agents trained to manage high volumes of inquiries with accuracy and speed. In one case study, HelpSquad reduced response times by 90% and improved CSAT by 12%. HelpSquad also provides virtual assistant services, including appointment handling, live chat support, and helpdesk ticket management. Services are available for ongoing support or short-term projects, depending on the client’s needs.
Services and expertise: BPO, live chat, virtual assistants, virtual receptionists, part-time receptionists, knowledge base management
Location: Hatboro, PA, USA
Industries: Healthcare, Real Estate, Media & Entertainment, Fintech, Retail, Food & Beverage, Technology, eCommerce, Logistics & Transportation
Clients: Mason Bottle, National University, Slinger Bag, NWC Thrive, Sure2Sleep, Capital Idea, NJ Hair Center, Kofile, Multisoft, and others
Dalerio Consulting is one of the best customer service outsourcing agencies with over ten years of experience. During this time, they’ve worked with 330+ clients on more than 850 projects of various types and scales. Thanks to this rich experience, their seasoned team knows how to handle your customers’ needs and improve your services like never before.
Speaking of the company’s talent pool, Dalerio Consulting has over 25 senior advisors on staff, guiding clients on how to best leverage outsourcing for their business needs. Whether you require customer support services like email, chat, or call center help or back office administration like accounting, HR, loans, and recovery — they have got you covered.
Services and expertise: email support, live chat support, inbound call center, outbound call center, tech support, administration services, marketing solutions
SupportYourApp is an international Support-as-a-Service company that has been providing secure technical, customer support and CX services to growing companies around the globe since 2010. Having a decade of expertise in delivering an excellent 24/7/365 third party customer service in 60+ languages, SupportYourApp is complied with all essential security standards.
Although it’s a US-based company, SupportYourApp provides reliable services to more than 250 businesses in 30+ countries. The company offers proactive omnichannel support by handling requests from any source: phone, email, chat, etc. So, they take care of your customers while you focus on expanding your business.
Services and expertise: email, chat and telephone support, call center outsourcing, tech support, eCommerce support, Amazon customer support, live chat support outsourcing, and others
Hugo has a massive global presence with nearly 4,000 employees worldwide. Although it’s a US-based firm, its services are, on average, 30% more cost-effective than outsourcing to typical offshore destinations like India and the Philippines. So, you can save even more compared to some of the most affordable outsourcing options available.
But don’t think you’re sacrificing quality for cost savings. Hugo delivers outstanding customer support outsourcing performance, like maintaining 99.9% uptime in 2024 and achieving 90% first-contact resolution on support requests. Also, Hugo provides a 30-day free trial so you can decide if their long-term teams are a good fit for you.
Services and expertise: general customer service, inbound and outbound support, lead generation, appointment scheduling, tech support, eCommerce support, app user & platform support
Connext was established in 2014 when the founder, who had previously struggled with in-house overload himself, wanted to build a one-stop outsourcing solution he wished had existed. By 2020, the company has singnificantly leveled up by earning the coveted SOC 2 certification. Getting this stamp of approval meant Connext could confidently support companies of any size — from small startups to giant public enterprises.
The growth only accelerated from there. In 2022, the company opened another Philippine location in the city of Davao. This helped further expand their talent pools and also gave them greater business continuity across different regions.
Services and expertise:offshore customer support services, technical support, general back-office support, data entry, medical billing, accounting, IT staff augmentation
Location: Angeles, Davao, Philippines
Industries: Fintech, Informational Technology, Medical, Dental, Real Estate, Retail
Clients: Simpay-Alpha Card, Brightfin, RedHammer LLC, and others
Mercatus is a seasoned BPO and IT outsourcing veteran with over 15 years of experience. While the company started in Sofia, Bulgaria, it has expanded to operate across multiple locations throughout Europe, the Middle East, and Africa.
What sets this best customer service outsourcing agency apart is its strong ability to serve global clients in over 25 different languages. They’ve assembled specialized multilingual teams to provide top-notch support online all over the world.
Services and expertise: CX advice and strategy, technical support, multichannel customer solutions, back office support, eCommerce customer service outsourcing, B2B lead generation, dedicated development teams
Big Outsource is another top customer service outsourcing company based in the Philippines. The company started with a small team of five people in 2014. These days, they support over 50 global clients, ranging from thriving small businesses to multinational enterprises.
What allowed Big Outsource to scale up so rapidly are its ingenious executives, who boast a combined 40+ years of outsourcing experience. But just as importantly, Big Outsource offers a dedicated staff providing full-spectrum, top-notch outsourced support services across North America, the UK, Australia, Asia Pacific, and beyond.
Services and expertise: administration and back office support, outsourced customer service staffing, virtual assistance, technical support, bookkeeping, graphic design, software development
Location: San Pablo City, Candelaria, Santo Tomas, Philipines
Simply Contact is an award-winning customer support outsourcing company, delivering multilingual and multichannel services to global clients since 2013.
With a highly trained team of over 600 agents, they offer 24/7 customer service in more than 18 languages. Utilizing advanced AI solutions (such as chatbots, voice bots, and real-time translation tools), Simply Contact helps businesses optimize their customer experience.
Their team prioritizes data security and compliance, holding certifications in PCI DSS, ISO 27001, and ISO 27701 (GDPR), ensuring that customer data is protected. Clients also benefit from up to 70% cost savings compared to managing in-house contact centers while improving service quality and operational efficiency.
Services and expertise: multilingual and omnichannel customer support outsourcing, BPO, technical support, back-office support, eCommerce support, AI-enhanced customer support
Location: UK; Poland; Ukraine; Bulgaria; Romania; Moldova
Industries: Avia & Travel, eCommerce, Retail, Finances, Logistics, Government
Clients: Wizz Air, METRO Cash&Carry, Yves Rocher, Fareportal, Airportr, Ditto Music, and others
LTVplus is a leading offshore customer service company that has embraced the remote work model in a big way — they have more than 500 employees distributed across 24 different locations. The LTVplus’s co-founders, GQ Fu and David Henzel, developed the concept of a live chat service specifically designed to hire a global talent pool without borders.
Now, the company boasts an impressive 95% average customer satisfaction score, serving 120+ clients. LTVplus’ mission is to transform customer service into a profit driver for your business.
Services and expertise: managed customer service, remote staffing across different roles, customer service agents, voice support agents, help desk setup, complaint coordinators, sales representatives
1840 & Company is a globally recognized customer service outsourcing partner trusted by scaling startups and Fortune 500 enterprises alike. Headquartered in the U.S. with delivery hubs in the Philippines, India, South Africa, and more, the company provides cost-effective call center solutions designed to help businesses scale customer support without sacrificing quality.
What sets 1840 & Company apart is its comprehensive approach. They not only offer call center solutions in customer support, but a wide range of other BPO services as well as remote staffing for skill specific roles. They also sist with global compliance, payroll, and full operational oversight. This means clients can tap into global talent pools to hire global remote teams for any function.
Whether you need full-scale omnichannel support or flexible staff augmentation to meet seasonal demand, 1840 & Company is a strategic ally for forward-thinking companies seeking performance-driven outsourcing.
Services and expertise: omnichannel customer support outsourcing, multilingual support, staff augmentation, back-office operations, help desk, technical support, workforce management, global payroll and compliance
Protel takes pride in providing top-level customer support services by their English-speaking agents. Thanks to English being the official language of Belize, you get fluent representatives without any accents to worry about.
In fact, over half their staff is also bilingual in Spanish, which is a useful bonus. So, whether you need customer support to be handled in English or Spanish, this talented offshore customer service company has got you covered with native-level proficiency.
Services and expertise: technical support and help desk, back-office processing, offshore customer services, live chat, social media, and email support, lead generation
Location: Belize City, Belize
Industries: eCommerce, Fintech, Hospitality & Leisure, Information Technology
Significo is one of the best customer service outsourcing companies in Croatia. They enable brands to connect with their customers via both managed customer support services and their proprietary multichannel platform, Significo 360.
Speaking in numbers, the company helps its clients achieve a 95% first-call resolution rate and answers 91% of calls within 30 seconds. On top of the lightning-fast phone support, Significo meets extremely high service level agreements (SLAs): they resolve 90% of requests on the very first call.
Services and expertise: 24/7/365 customer support, loyalty management, complaint management, tech support, administration services, market research, lead generation, order management
Clients: HŽPP, INA Group, Grand Auto d.o.o., and others
14. Pexly
Pexly offers top-tier customer support outsourcing services at affordable prices. Whether you need frontline agents interfacing with customers or behind-the-scenes back office staff, they’ve got highly skilled professionals ready to serve 24/7.
The company’s workforce, consisting of over 500 fluent agents, speaks in 30+ different languages, so they can serve seamless experiences for businesses with global customer bases. The statistics back up their capabilities. At last count, Pexly had tackled over 250 projects spanning numerous countries. So, you can rest assured your international customers will get stellar service.
Services and expertise: customer care, tech support and help desk, phone answering service, social media customer service, AI chatbot
Location: Zaanstad, Netherlands
Industries: eCommerce, Telecom, SaaS, Travel
Clients: Quoka GmbH, The Cauldron, Valo Motion, and others
Customer service outsourcing means hiring an external team to handle some or all of your customer conversations under your brand. Providers usually cover:
Channels: phone (inbound and outbound), email, live chat, social media messaging and SMS, often combined as omnichannel support.
Support tiers: tier 1 questions such as orders, billing and account changes, plus technical support and help desk work.
Coverage: after-hours, weekend and 24/7 support, and multilingual teams for international customers.
Related services: back office tasks, order processing, appointment setting, lead qualification and knowledge base upkeep.
Quality and reporting: call and ticket monitoring, CSAT tracking, response time targets and regular reports.
How Customer Service Outsourcing Companies Charge
Pricing models vary by provider and by how predictable your volume is. The most common are:
Per agent, per hour: you pay for agent time, which suits steady volumes and dedicated teams.
Full-time dedicated agents: a monthly fee per agent who works only on your account.
Per contact or per ticket: you pay for each call, chat or email handled, which suits variable volumes.
Per minute: common for phone answering and overflow call handling.
Outcome-based: fees tied to results such as sales or resolved cases, usually combined with a base fee.
How much does it cost to outsource customer service?
It depends on the pricing model (per hour, per agent, per contact or per minute), the agents’ location, the languages and hours you need, and how technical the support is. Offshore teams typically cost less than onshore teams, while 24/7 or multilingual coverage costs more. Request quotes based on your actual ticket and call volumes to compare providers fairly.
What are the pros and cons of outsourcing customer service?
The main benefits are lower costs, faster scaling, longer coverage hours and access to trained agents and tools. The risks are less direct control over quality, the need to share customer data and the time it takes a partner to learn your product. Clear service levels, good documentation and regular quality reviews reduce those risks.
Onshore, nearshore or offshore support: which is right?
Onshore support suits brands that need close cultural and language alignment or handle regulated data. Nearshore teams offer overlapping time zones at a lower cost, while offshore teams usually offer the lowest cost and easy 24/7 coverage. Many companies mix models, for example offshore for tier 1 and onshore for escalations.
The agencies featured in this article are the best at providing excellent customer service to the international clients. They have talented workers from all around the world who speak different languages and operate in various time zones. Providing amazing service experiences isn’t just an afterthought — it’s their mission.
Whether you need call center representatives, back-office support, or support across multiple messaging channels, these top companies for outsourcing customer service have proven they can handle these tasks with ease.
If you want to feature your customer support outsourcing firm on this list, email us or submit a form in the Top Choices section. After a thorough assessment, we’ll decide whether it’s a valuable addition.
