As the healthcare market’s revenue is projected to grow at a CAGR of 22% from 2022 to 2028, the demand for healthcare BPO outsourcing is expected to increase significantly.
Healthcare administration outsourcing services have become a vital strategy for medical institutions aiming to streamline operations, reduce costs, and improve patient care. By delegating administrative tasks to third-party providers, healthcare organizations can dedicate more resources and attention to their core services.
Modern companies benefit immensely from healthcare BPO services which are about managing non-clinical functions such as billing, coding, claims processing, patient scheduling, and more. Outsourcing these tasks enhances the company’s efficiency and ensures its compliance with ever-evolving industry regulations.
Additionally, healthcare service providers can leverage the exclusive expertise of BPO firms, getting access to the latest technology and best practices that leads to improved accuracy and faster turnaround times. As a result, companies can achieve better financial performance and dedicate more resources to patient-centered activities.
In this article, you’ll find the top healthcare administration outsourcing companies carefully selected based on extensive market research and outstanding reviews. These partners will help your organization optimize internal operations while you can completely focus on delivering exceptional patient care.
The Best Healthcare BPO Companies
As one of the best healthcare administration outsourcing companies, Remote Employee excels at building dedicated teams of elite healthcare professionals to help you optimize various organizational processes, from routine administrative tasks to in-depth medical data analysis. Partnering with Remote Employee allows you to save up to 70% on labor costs, enhancing both service efficiency and cost-effectiveness.
This top healthcare BPO company boasts a 97% client retention rate, serving clients in the Philippines, North America, and beyond. Their fluent English-speaking staff provides comprehensive customer support services and can handle different sorts of healthcare administration needs.
Say goodbye to the stress of hiring and managing all your administrative tasks. With Remote Employee’s healthcare administration support services, your company can enhance patient care, reduce costs, strengthen data security, and handle increased demand.
- Services and expertise: healthcare administration, back office support services, data entry, collections outsourcing, software and app development, customer service, creative and marketing, technical support, recruitment
- Location: Pampanga, Philippines; Chicago, USA
- Industries: eCommerce, Financial Services, Medical, Real Estate, Telecommunications
- Clients: Account Acumen, Simple Connect, Source Point Rewards, American Cable & Telephone(ACT), SCG, QuickSmith, ChroniCare
Discover the future of healthcare administration with Accenture’s innovative BPO solutions. Having a global presence, it’s one of the top healthcare administration outsourcing companies that brings unparalleled expertise in analytics, automation, and artificial intelligence to the table. A standout example of their impact is helping one client save nearly $140 million in total medical costs through the Accenture Advanced Health Analytics Platform.
Accenture’s BPO services for healthcare encompass utilization management, population health, care value, provider, claim, and membership services. Leveraging advanced technologies and a wealth of industry expertise, they’re your trusted partners in navigating the complexities of healthcare administration.
- Services and expertise: BPO, emerging technology, marketing, strategic managed services, talent and organization, data and artificial intelligence, finance and risk management, digital engineering, sales and commerce, cybersecurity
- Location: headquartered in Hong Kong; offices in 49 countries worldwide
- Industries: Aerospace and Defence, Chemicals, Healthcare, Life Sciences, Software, Automotive, Travel, Natural Resources, Banking, Consumer Products, Public Services, Capital Markets, Insurance, Energy, Retail
- Clients: Marriott International, BMW, BBVA, Changi Airport, Netflix, AXA, Sanoma
Unity Communications stands as a stalwart in the healthcare BPO industry, backed by 15 years of industry-leading expertise and a team of over 500 dedicated professionals. By working with them, clients save an average of $15 million annually.
Claims processing, member enrollment, support, patient appointment scheduling, revenue cycle management, medical billing, medical data entry, and management are their top healthcare administration outsourcing services provided with 24/7 support. Prioritizing efficiency and patient well-being, Unity Communications is your go-to agency for boosting and spreading your healthcare mission.
- Services and expertise: business process outsourcing, contact center as a service, contact center for eCommerce, data entry, IT support outsourcing, eCommerce customer service, technical support outsourcing, employer of record
- Location: Phoenix, Arizona
- Industries: eCommerce, Finance, Healthcare, Real Estate, Technology, Software
- Clients: Samsung, AT&T, Cimpress, Iyuno Media Group, Ring Central
Octopus Tech stands out as a top healthcare BPO company, offering a comprehensive suite of healthcare administration outsourcing solutions.
From doctor-on-call and physician referral services to appointment scheduling, telemedicine, insurance claim processing, coding, transcription, and billing services, Octopus Tech provides end-to-end support tailored to meet the unique needs of your organization. Healthcare process outsourcing will run smoothly with Octopus Tech, ensuring you stay ahead of your major rivals.
- Services and expertise: business process outsourcing, web design, eCommerce development, virtual assistant, e-surveillance services, call center support, customer service outsourcing
- Location: Amritsar, Bangalore, Gurugram, Chandigarh, India
- Industries: Healthcare, Telecommunication, Shipping, Logistics, Fintech, eCommerce, DTH and Cable
- Clients: Good Year Footwear, Live Nation, Club Factory, theTradeDesk, Tile Circle, Avant
Cognizant is one of the best healthcare administration outsourcing companies headquartered in the United States. Renowned for its expertise in harnessing artificial intelligence and advanced analytics to manage healthcare operations, Cognizant consistently delivers impressive results to its global clients.
Their achievements transcend conventional solutions, yielding tangible business outcomes and delivering substantial ROI. It’s no surprise that Cognizant garners numerous awards and accolades, maintaining its position as the top vendor in the the healthcare BPO sector.
- Services and expertise: business process outsourcing, cloud, consulting, automation, data and AI, IoT, application services, quality engineering and assurance, software engineering
- Location: Teaneck, USA
- Industries: Automotive, Banking, Education, Healthcare, Insurance, Manufacturing, Life Science, Oil and Gas, Retail, Transportation and Logistics, Utilities
- Clients: Whitbread, Vorwerk, IHG Hotels, Aston Martin Formula One
Maxicus stands out among the best companies for healthcare administration outsourcing services, boosting revenue growth for healthcare companies. Their expertise spans various healthcare administration facets, including customer lifecycle management, patient engagement, lead generation, sales, back office support, and more.
Awarded as the Customer Experience Innovator of the Year in 2024, Maxicus continues to lead the way in healthcare administration outsourcing. Moreover, their customer-centric approach ensures a seamless experience for both healthcare providers and patients, driving customer satisfaction and loyalty.
- Services and expertise: business process outsourcing, customer lifecycle management, revenue growth, online reputation management, tech support, back office support, phygital, AIOps, e-surveillance services
- Location: Gurgaon, India
- Industries: BFSI, eCommerce, Telecom and Media, Healthcare, Education, Logistics, Travel and Hospitality
- Clients: Samsung, OnePlus, Cars 24, Swiggy, Zomato
Chosen by global brands like Channel, Emaar, HP, Audi, Ford, and many others, IBT is one of the best healthcare administration service providers you can ever find. Their approach blends innovative solutions with a sincere commitment to excellence, which is key to delivering tangible results that redefine the efficiency of healthcare operations.
Ranked as the number one BPO services provider in the Middle East, IBT offers a comprehensive range of healthcare administration services, covering customer service, call center, back office support, HR, finance, and accounting.
- Services and expertise: business process outsourcing, IT support, IT audit and consulting, cybersecurity, IT help desk
- Location: Dubai, UAE
- Industries: Finance and Banking, Travel and Hospitality, Healthcare, Automotive, Government, Insurance, Manufacturing, Retail, Oil and Gas, Restaurants
- Clients: HP, Channel, Audi, LG, Paramount, Repsol, Ford, Damac
Fusion’s healthcare administration outsourcing services elevate business efficiency and patient care. As a HIPAA and HITECH-compliant BPO company, Fusion offers comprehensive support, including 24/7 patient assistance, appointment management, surveys, claim processing, billing, and invoicing.
Thanks to its multichannel coverage, flexible workforce, advanced data analytics, and focus on improving customer experience (CX), Fusion empowers healthcare companies to enhance both financial performance and overall business outcomes.
- Services and expertise: customer services, lead generation, tech support, data annotation, intelligent digital transformation, cognitive automation, work space QMS
- Location: headquartered in Canton, USA
- Industries: Banking and Finance, Insurance, Healthcare, Fintech, eCommerce, Education, Software, Hospitality, Utilities, Retail
- Clients: RugDoctor, Jio, OYO, Meesho, Avon, PuppyShot, Formulyst
Founded in 1974, Global Response provides full-cycle healthcare BPO services, offering tailored solutions designed to meet the unique needs of medical clients. Rest assured, you’ll receive first-class business process outsourcing solutions, regardless of your project’s scope and complexity.
Global Response treats every customer like a VIP, whether they’re a small business or a large enterprise, ensuring a significant boost in their business productivity.
- Services and expertise: business process outsourcing, customer analysis, customer support, help desk, loyalty programs, call center, field support
- Location: the company has offices in the USA, Mexico, Philippines, South Africa, Tunisia
- Industries: Automotive, Finance and Banking, Healthcare, Education, Retail and eCommerce, Travel and Hospitality
- Clients: Lacoste, EVgo, Dooney and Bourke, Rack Room Shoes
Flatword Solutions provides the ultimate outsourcing healthcare administration services, offering flexible pricing, global delivery centers, and 24/7 dedicated support. By harnessing advanced healthcare tools and software, the company has created numerous success stories for its clients.
A Flatword’s seasoned team of top BPO professionals will do their best to improve your patient care and grow revenue for your healthcare institution.
- Services and expertise: healthcare BPO, call center, engineering services, finance and accounting, mortgage support, creative services, data services, data science, automation
- Location: Princeton, USA; Davao, Philippines
- Industries: Finance and Banking, Logistics, Manufacturing, Custom Brokerage, Real Estate, Media and Entertainment, Energy and Utilities, Education, eCommerce, Aerospace
- Clients: MSN, Redwood, Enpevita, Fujitsu, Korchina
Conclusion
Outsourcing healthcare administration services to reputable BPO companies can significantly enhance operational efficiency and allow healthcare providers to focus on their core service areas.
The top healthcare BPO companies listed above have proven track records, extensive expertise, and positive reviews from hundreds of global clients, making them reliable partners in the evolving healthcare landscape.
If you want to feature your healthcare business process outsourcing company on this list, email us or submit a form in the Top Choices section. After a thorough assessment, we’ll decide whether it’s a valuable addition.
