It’s no secret that people research businesses online, using review sites to learn about their products and services.
And not only that — potential employees will probably check your page on Glassdoor and other employer review platforms before deciding whether to join your company.
Happy customers tend to leave good feedback, while those who had a bad experience with a brand often post negative reviews. Unfortunately, the latter can damage trust in a brand and make potential customers choose competitors.
With so many people relying on reviews before making a purchase, it’s a wise idea to hire a review management partner who can take care of auditing, monitoring, managing, and improving your brand’s online reputation. That’s why we’ve rounded up this list of the top review platform management and audit providers to help you get started.
Best Review Platform Management And Audit Providers
202 Digital Reputation is home to a versatile team of experts in legal matters, analytics, communication, and marketing. With over 13 years of experience, the agency delivers a comprehensive range of identity and online reputation management solutions, including multi-platform review management.
The specialists at 202 Digital Reputation closely monitor rating websites for sentiment, report and manage the removal of false or unfair reviews, and identify growth areas on review platforms, everything done in strict compliance with the laws of each country where they operate. They also conduct reputation score audits and train teams to manage their business profiles internally.
As one of the top review platform management and audit providers, 202 Digital Reputation pursues a proactive approach to protect your brand’s reputation, ensuring that only genuine and relevant feedback remains visible to the public.
- Services and expertise: review management, digital identity, digital regulation, social listening, intellectual property, crisis communications
- Location: Barcelona, Spain
- Team size: up to 50 experts
- Portfolio: Sónar Festival, Hispasat, Gran Recapte, Casa Pedregal, Parrilla Don Julio, and others
Established in 2005, Go Fish Digital is a performance marketing agency specializing in paid media, search engine optimization, social commerce, and digital reputation management. With offices in Boston, Phoenix, Raleigh, San Diego, and a powerful remote workforce nationwide, Go Fish Digital brings a coast-to-coast perspective and local energy to every project.
The team helps businesses keep track of reviews, address negative ones, and leverage positive feedback. Go Fish Digital’s business review monitoring service includes tracking performance through a review scoring system and providing comprehensive reports that highlight areas for improvement and keep you informed on your customers’ opinions.
The agency also provides a review removal service to address unfavorable feedback and enable you to quickly regain control over your online reputation. For clients seeking a more targeted approach, Go Fish Digital offers standalone Yelp and Glassdoor review management services.
- Services and expertise: review management, reputation management, search engine optimization, content development, social media marketing, email marketing
- Location: Raleigh, NC, United States
- Team size: 350+ experts
- Portfolio: Zendesk, SurveyMonkey, Monster Energy, Geico, Snapfish, Cailini Coastal, BetterUp, Jelly Belly, Mediclo, Chicco, and others
Known for its extensive range of ORM solutions, NetReputation is recognized as one of the best review management providers in the United States and globally. With a decade of experience in review management, the company uses the best online reputation management tools to identify reviews, gauge customer sentiment, and obtain actionable insights that help brands promptly respond to user-generated content on review sites.
NetReputation scours thousands of websites to flag and remove false or misleading online reviews about your business. The company also offers review generation, which involves encouraging reviews from consumers to improve brand awareness and reinforce customer loyalty.
As the company points out on its site, potential customers tend to develop trust when business owners actively comment on customer reviews. That’s why NetReputation additionally provides a review response service, helping brands maintain consistent messaging and improve the customer experience.
- Services and expertise: review management, reputation management, branding, search engine optimization
- Location: Sarasota, Florida, United States
- Team size: 50+ experts
- Portfolio: Atlantic International Capital, Nissan, FJ Holdings, Allstate Financial Services, Pamabet, Fin & Ink Marketing, and others
One of the best review management providers, Rhino Reviews focuses on growing your positive reviews while proactively preventing negative reviews, working to improve both the external (Google, G2, Capterra, Yelp, Facebook, etc.) as well as internal (Indeed, Glassdoor) reputation.
Your dedicated account manager (by the way, available 24/7 through email and text support) will work with you to create a custom outreach strategy to grow customer reviews on the most relevant platforms. To prevent negative reviews from appearing in public, the Rhino Reviews team employs strategies that prompt customers to provide such feedback privately. Your Rhino Reviews account manager will personally respond to all reviews within 24 hours, as well as notify you of concerning content right away.
The service also includes managing your business listings according to best practices, from updating posts to adding photos and FAQs.
- Services and expertise: review management, reputation management, digital strategy
- Location: Philadelphia, PA, United States
- Team size: up to 50 experts
- Portfolio: DocuVault, Park Power, Accounting Seed, CiiRUS, &Marketing, Frontpoint Security, MyFootPath, Spacesaver Storage Solutions, and others
Founded in 1995, WebFX is a leader in tech-enabled digital marketing solutions, including review management. The company brings together a robust team of over 500 digital experts with experience in 150+ different industries and innovative technology designed to empower their clients.
WebFX provides online review management services and software that help businesses attract more reviews and sales. For your convenience, the company integrated its review management tool, ReviewAccelerationFX, with its industry-leading ROI software, RevenueCloudFX.
As a top review platform audit provider, WebFX offers a team of ORM experts to assess your online reputation and implement a review management strategy to take your business to the next level. WebFX’s review monitoring pricing packages allow you to choose a plan that best meets your requirements.
- Services and expertise: review management, search engine optimization, content marketing, social media marketing, pay-per-click, web development, email marketing, advertising
- Location: Harrisburg, PA, United States
- Team size: 500+ experts
- Portfolio: Verizon, Hydroworx, Furbo, Bud & Tony’s Truck Parts, Maryland Sunrooms, Marketview Liquor, York Saw & Knife, Wheeler Machinery, and others
Thrive is a full-service digital marketing company headquartered in Arlington, Texas. Since its inception in 2005, the team has been handling everything in-house, from building custom WordPress websites to executing search engine marketing campaigns and managing online reviews.
The ORM experts at Thrive start by developing a custom plan to make sure your business reviews are managed properly. They do a deep dive into your review profile, fix poor reviews, encourage new feedback, and continuously monitor reviews across the web. Also, they find places where they can best leverage reviews for your business and put a plan into action.
Two decades of marketing success, superior customer service, and a client-centric approach definitely make Thrive a partner to consider.
- Services and expertise: review management, reputation management, search engine optimization, content development, social media marketing, pay-per-click, media production, web design, web development
- Location: Dallas, TX, United States
- Team size: up to 50 experts
- Portfolio: Daryl Flood, The Academy Saga, Ready Seal, Stovall Construction, Restoration 1, Max Mechanical, Farah Law Firm, Olicon, and others
Widely known as a trusted link-building agency, AWISEE also belongs to the top review platform audit providers. AWISEE works with organizations across diverse industries, including B2B, technology, iGaming, D2C, biotech, and food and beverage companies.
The team evaluates your online presence across multiple review sites, social media, and industry-specific platforms, gauges the overall sentiment associated with your brand, and helps you increase your revenue by encouraging more positive reviews. With AWISEE, you’ll get automated review alerts from over a hundred major sites.
It’s worth mentioning that AWISEE places a special value on review responses. The agency’s data-driven approach and responding to at least 25% of reviews allows their clients to boost revenue by 35%. Through thoughtful responses in your brand voice, AWISEE can turn negative feedback into marketing opportunities and enhance customer engagement.
- Services and expertise: review management, public relations, search engine optimization, influencer marketing, social media marketing
- Location: Stockholm, Sweden
- Team size: up to 50 experts
- Portfolio: Logitech, Preply, Pandion Logistics SRL, ERP BUDDIES, ClickIT, Herewith, Abiby, Giatec, AD MIRABILIA, Rebold, and others
Founded in 2011, LYFE Marketing is a digital marketing agency that specializes in social media management, social media advertising, PPC management, and search engine optimization services. Beyond these, the company offers comprehensive review management solutions, keeping a close eye on all of your review sites, providing the best response to unfavorable comments, and fostering positive impressions.
In addition to mere monitoring and responding to reviews, the specialists at LYFE can help you leverage criticism from the reviews to improve, as well as advise you on the best way to respond to unhappy customers. So if you’re looking to build a reputation of trust and a company genuinely caring about your customers, LYFE could be your ideal partner.
- Services and expertise: review management, social media marketing, pay-per-click, video advertising
- Location: Atlanta, GA, United States
- Team size: up to 50 experts
- Portfolio: Bill DeWees, Vulcan Strength, My LaLa Leggings, Super Lawn Trucks, Wallhogs, Loan Cabin, Celebrate Relaxed Hair, Fitbakes, and others
Known for its all-in-one agency management software, the NYC-based Synup also offers its team’s expertise in a range of managed services, including review management. The review management specialists at Synup focus on responding to reviews across multiple channels, such as Google, Facebook, Yelp, and others.
Their basic offering covers up to 50 review responses per month, helping your business maintain a positive and responsive online presence. For more active engagements, Synup offers additional responses so that you can address all customer feedback promptly.
The service includes robust analytics and reporting, allowing you to track growth and engagement metrics effectively and obtain valuable insights into your business operations and customer satisfaction.
- Services and expertise: review management, social media management, search engine optimization, web design
- Location: New York, NY, United States
- Team size: 200+ experts
- Portfolio: Goodwill, GoBeRewarded, JiffyLube, Mancini’s Sleepworld, Olive Street Design, Zoek, NowMedia, and others
LeadOrigin is a digital marketing and creative agency working with businesses across a variety of industries, from housecleaning services and HVAC companies to law firms and medical practices. In addition to award-winning digital marketing services like SEO and PPC, the company offers comprehensive review management solutions.
The team helps businesses shape a positive image by curating and managing online reviews, empowering you to build trust, improve ratings, and drive more conversions. LeadOrigin’s automated solutions integrate with your existing customer touchpoints, so that it is easy to request, collect, and display authentic customer feedback.
LeadOrigin’s review management services include real-time monitoring, detailed sentiment analysis, and tailored responses to both positive and negative reviews. The team promises to help you transform customer feedback into actionable insights that strengthen your brand. If this sounds like your project, get in touch with LeadOrigin.
- Services and expertise: review management, public relations, brand identity, search engine optimization, pay-per-click, social media management, influencer marketing, email marketing, web design, web development
- Location: Houston, TX, United States
- Team size: 50+ experts
- Portfolio: Aether Health, CleanSky Energy, Honest Lash, Allied IT Systems, Alphalete Athletics, Sagemore Financial, LogoCorps, and others
Conclusion
Why keep struggling to manage and monitor your online reviews when you can hand the job over to professionals? Before settling on the right partner from our list of the best review platform management and audit providers, take the time to explore exactly what each one offers. Some companies provide full-cycle review management, while others focus only on review responses or review removal services.
We hope this article helps you find the right provider to strengthen your review profile and, ultimately, protect and grow your online reputation.
If you’re a review platform management and audit provider and want to feature your company on this list, email us or submit a form in the Top Choices section. After a thorough assessment, we’ll decide whether it’s a valuable addition.
