In today’s digital-first world, a single negative story or viral post can quickly spiral into a full-blown crisis. Businesses across industries face the challenge of protecting their brand image while navigating fast-moving online conversations. This is where specialized expertise becomes essential.

The top digital reputation crisis response firms help organizations manage damaging narratives, mitigate reputational risks, and restore trust with stakeholders. By combining strategic communications, legal insight, and digital monitoring tools, these firms provide the rapid support companies need when every minute counts. 

Best Digital Reputation Crisis Response Firms

1. 202 Digital Reputation

202 Digital Reputation is a boutique firm specializing in resolving and preventing online reputation crises. They combine legal knowledge, PR strategy, and technical SEO to quickly suppress damaging content—employing tools like dark-web sweeps, takedown requests, and suppression via positive visibility tactics—to restore client narratives with precision and discretion.

Founded in Barcelona, the firm brings over a decade of experience in digital reputation and crisis management. It deploys a multidisciplinary approach, pairing data-protection lawyers, PR experts, and SEO specialists for fast, coordinated responses when reputational threats emerge.

• Services and expertise: Social listening, digital regulation, review platforms, digital identity, training, brand reputational crisis, intellectual property
• Location: Barcelona, Spain (with presence in New York, and Mexico City)
• Team size: 10-50 employees
• Portfolio: Casa Pedregal, TETETLAN, Hispasat LinkedIn, Parrilla Don Julio, Banc dels Aliments de Barcelona, Wikipedia listings

2. Edelman

Edelman is one of the world’s largest communications consultancies and is widely recognized as among the best digital crisis management firms. The agency leverages a globally distributed Crisis & Risk team, comprising experts in litigation, data security, business intelligence, digital manipulation, and brand protection to manage online backlash and support organizations in anticipating, preparing for, and mitigating reputational threats with speed and scale. Recently, Edelman has enhanced its capabilities with AI-powered tools like Crisis Radar, enabling real-time monitoring and predictive analysis to proactively detect emerging reputational risks across digital channels.

Founded in 1952 and headquartered in New York City, Edelman now operates some 60 offices worldwide with a workforce of approximately 6,000 employees. Its multidisciplinary approach integrates communications strategists, data analysts, and AI systems to deliver integrated, global responses in a fast-moving digital environment, empowering clients to regain control of narratives before crises escalate.

• Services and expertise: Global Crisis & Risk counsel, digital monitoring, AI-driven sentiment forecasting, litigation support, data privacy and regulatory response, brand protection
• Location: Headquartered in New York City; ~60 offices globally
• Team size: ~6,000 employees
• Portfolio: Cracker Barrel crisis response, Equifax breach PR, News Corporation phone-hacking counsel, global Trust Barometer research

3. Brunswick Group

Brunswick Group is a global advisory firm recognized as one of the top online crisis response companies. Its Crisis & Litigation practice helps organizations handle reputation-defining incidents, legal threats, and digital scrutiny. The firm also developed Algorithmic Relations, a service that strengthens online visibility by optimizing media coverage, digital presence, and AI-driven content strategies.

Founded in 1987 and headquartered in London, Brunswick has grown into a global network with 27 offices and about 1,100 employees, including around 180 partners. Its integrated model brings together crisis advisors, digital strategists, and industry experts to deliver coordinated responses across regions and fast-moving online environments.

• Services and expertise: Crisis & Litigation communications, Algorithmic Relations, stakeholder counsel, regulatory and cyber crisis response
• Location: Headquartered in London; 27 offices globally
• Team size: ~1,100 employees; ~180 partners
• Portfolio: Legal crises, cyber incidents, reputational threats across industries, Band 1 ranking for Crisis & Litigation (Chambers)

4. CDR Consultancy

CDR Consultancy, with roots tracing back over 50 years as Citigate Dewe Rogerson, is considered among the top digital reputation crisis response firms. The agency integrates strategic insight, global connections, and hands-on execution to help leaders protect and restore reputations. Their services center around proactive and reactive crisis planning, real-time media and social listening, scenario modelling, spokesperson coaching, and post-crisis reputation rebuilding. They also deploy specialized war-room software, resilient against cyber threats, to support crisis operations.

Global in reach and delivered with agility, CDR steps in swiftly during a media storm to guide multi-stakeholder communication planning and drive recovery. After crises, they conduct thorough evaluations to rebuild confidence and refine future preparedness.

• Services and expertise: Crisis & reputation management, media/social listening, scenario planning, spokesperson training, post-crisis recovery audit
• Location: Global consultancy with offices in London, Manchester, Amsterdam, Paris, New York, Beijing, Hong Kong, Shanghai, Singapore, Taipei, Tokyo
• Team size: Approximate size not publicly stated (part of Accordience Group with substantial global footprint)
• Portfolio: Corporate crisis advisories, reputation risk audits, global boards & senior leader counsel

5. Keever SEO

Keever SEO is recognized among the top digital reputation crisis response firms, specializing in ORM for reputation crises. The agency excels at suppressing negative content and promoting positive visibility by leveraging targeted SEO strategies, such as creating high-authority assets, improving Page 1 search results, and ongoing monitoring to dominate search visibility. They develop customized ORM campaigns that blend technical SEO, content creation, and responsive crisis tactics to help clients regain control of their online narrative.

Founded in 2015 by Scott Keever, an internationally recognized SEO expert and online reputation strategist, Keever SEO serves high-profile individuals, executives, and professionals. Their data-driven, proactive approach emphasizes transparency and rapid response, delivering meaningful improvements in online presence and trust.

• Services and expertise: ORM for reputation crises, Page 1 reputation SEO, negative content suppression, positive asset creation, ongoing monitoring
• Location: Based in the United States, serving global clients
• Team size: Small to medium—precise number not publicly stated
• Portfolio: High-net-worth individuals, professionals, celebrities, restoring search rankings within 30–60 days

6. Karbo

Karbo is an integrated marketing and PR agency recognized as one of the best digital reputation crisis response firms, particularly in the tech sector. Its services include crisis communications and reputation management, alongside strategic messaging, content creation, influencer relations, and digital marketing—helping companies address reputational threats while reinforcing brand credibility.

Founded and headquartered in San Francisco, Karbo serves clients worldwide across North America, EMEA, Latin America, MENA, and Asia. The firm’s Rapid Results Method emphasizes speed, accountability, and measurable outcomes, aligning PR and marketing strategies to deliver quick, tangible impact.

• Services and expertise: Crisis communications, reputation management, tech PR, content & creative, digital marketing, thought leadership
• Location: Based in San Francisco; global client reach across North America, EMEA, Latin America, Middle East, Africa, Asia
• Team size: 10-50 employees
• Portfolio: Cisco, Oracle, Intel, eBay, Airbnb, GitLab, NerdWallet, Hootsuite

7. Marino

Marino is a full-service strategic communications firm widely recognized as one of the best digital crisis management firms. The agency offers data-driven PR, public affairs, and creative services, helping clients handle reputation attacks by swiftly shaping perceptions and amplifying trusted narratives. Their integrated approach combines media relations, digital strategy, and content creation to protect and rebuild brand credibility.

Established in 1993 and headquartered in New York, Marino serves a broad range of industries, including real estate, consumer, energy, education, and technology through offices in New York City and Los Angeles. With decades of experience and a high client retention rate, the firm delivers responsive, outcome-driven communications when reputational threats arise.

• Services and expertise: Strategic communications, crisis and reputation response, creative studio, public affairs
• Location:  New York City (headquarters) and Los Angeles
• Team size: ~10–49 employees
• Portfolio: One World Trade Center, Hudson Yards, Industry City, McDonald’s, Walmart, The Home Depot, Con Edison Clean Energy Businesses

8. ASAP Digital Marketing

ASAP Digital Marketing positions itself as one of the top online crisis response companies by offering reputation management services designed to fix online reputation through removal or suppression of negative content. The firm emphasizes a fast, transparent process to shape brand perception using search and content strategies tailored to counter reputational threats.

Founded in 2006 and based in North Carolina, ASAP serves clients across the U.S., combining SEO, web design, PPC, and reputation management to deliver holistic digital support. Their founder, Scott Keever, brings over ten years of expertise in SEO and reputation enhancement, giving the agency a strong technical backbone for delivering timely, measurable improvements.

• Services and expertise: Reputation management, SEO, web design, PPC
• Location: Based in North Carolina; serves clients nationwide
• Team size: Small to medium, precise number not publicly disclosed
• Portfolio: Doubled site traffic for clients, improved online presence within months

9. Rasky Partners

Rasky Partners is one of the most respected independent public relations and public affairs firms in the U.S., known for its expertise in emergency online reputation repair. With deep experience in crisis communications, they assist organizations in navigating cyber attacks, data breaches, legal crises, natural disasters, and high-profile investigations. Their approach combines rapid media response, strategic narrative framing, and stakeholder alignment to help clients regain trust and control of public narratives.

Founded in 1989 and headquartered in Boston, Rasky also operates in Washington, D.C. With a legacy rooted in government, advocacy, and journalism, the firm delivers hands-on counsel throughout each crisis, from planning and messaging to execution, ensuring senior professionals guide response strategies at every stage.

• Services and expertise: Crisis communications, cyber/data breach response, litigation strategy, public affairs, media narrative management
• Location: Boston (headquarters) and Washington, D.C.
• Team size: 10-50 employees
• Portfolio: Major corporations, non-profits, government entities, high-stakes investigations and legal matters

10. 360Privacy

360 Privacy is a digital executive protection provider focused on safeguarding sensitive personal and corporate information. The firm specializes in removing personally identifiable information from data brokers, search engines, and the dark web, reducing exposure to identity theft, stalking, and reputational risks. Their approach blends proprietary technology with expert analysis to deliver continuous monitoring and proactive threat reduction.

Founded in Nashville, 360 Privacy draws on experience from special operations, intelligence, and corporate security to deliver high-level protection for executives, families, and organizations. The team combines technical tools with human-led intelligence, offering clients a tailored, concierge-style service to minimize digital vulnerabilities and strengthen overall security posture.

• Services and expertise: PII removal, dark web monitoring, digital executive protection, threat assessments, intelligence response
• Location: Nashville, serving global clients
• Team size: 11-50 employees
• Portfolio: Fortune 500 executives, high-net-worth individuals, athletes, public figures

Conclusion

Choosing the top reputation crisis management firms can make the difference between long-lasting brand damage and a swift recovery. These specialists bring the strategies, tools, and experience needed to address reputational threats head-on.

For businesses facing public scrutiny, working with the right partner offers a structured path to rebuild credibility, restore trust, and move forward stronger. With expert guidance, it becomes possible to fix online reputation after scandal and regain control of the narrative in a digital landscape where every action is visible and lasting.

If you want to feature your digital reputation crisis response firm on this list, email us or submit a form in the Top Choices section. After a thorough assessment, we’ll decide whether it’s a valuable addition.